Company Description Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire. Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. Job Description Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. This is a home-based (remote) field position in the Providence, RI area, SE Connecticut, or SE Massachusetts). Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed. Primary Accountabilites: Planning: - Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) - When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. Consulting: - Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. - Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards. - Provide impactful advice and counsel to position franchisees for optimal financial health. - Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. Other: - Provide support to other departments/functions as needed. - May assist with new store openings as required. - Complete Ad Hoc projects as required. The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience. Qualifications - Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience. - 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience). - A clean driving record is required. - Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred). - Thorough knowledge of restaurant operations. - Proficient knowledge of marketing, finance, training, human resources, and development. - Well organized with close attention to detail and accuracy. - Creative thinker who can quickly develop innovative ideas across a wide variety of business units. - Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences. - Excellent written and verbal communication skills. - Ability to provide excellent customer service to both internal and external clients. - Strong ability to multitask and prioritize multiple projects and requests simultaneously. - Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients. - Ability to work quickly in a fast-paced environment with frequent interruptions. Job also requires: - Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees. - ServSafe certification - Frequent (4+ hours per day) communication via telephone and email. - Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month. - Ability to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day, when traveling. Must be able to be insured by company insurance provider. - Ability to travel by airplane as necessary. - Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location. - No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment. Additional Information All your information will be kept confidential according to EEO guidelines. Benefits Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here. Work Environment Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs. Inclusion & Belonging We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome. IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship. - Job Duration: Regular

• Own the backend architecture end to end — design decisions, standards, trade-off calls, and documentation — with no backend lead above you. • Defend the cloud-optional, minimal-footprint design philosophy across the team and with stakeholders, and resist feature creep that compromises the privacy model. • Lead technical design reviews and collaborate directly with the firmware and mobile leads to ensure the cloud, Hub, and App layers remain coherent. • Define and enforce engineering standards for API design, security posture, observability, and code quality. • Mentor engineers on the team and raise the technical bar across the backend. Hands-On Engineering • Design and deliver the MQTT relay broker with Mutual TLS 1.3, Hub UUID-based routing, and DoS-resilient connection handling. • Build and maintain the Installer Portal REST API — project management, AccessKey lifecycle, credential verification, and handover state machine integration. • Implement the analytic ingest pipeline with server-side payload filtering and GDPR-compliant retention policies. • Design PostgreSQL schemas and Redis caching strategies for installer project data, access control, and real-time sync. • Implement API security across all surfaces — OAuth2/OIDC, JWT, RBAC (Electrician vs Homeowner roles), rate limiting, and input validation. • Configure and manage AWS API Gateway for routing, throttling, and token validation, behind Cloudflare for external security and DDoS protection. • Own the CI/CD pipeline end to end — GitHub Actions → ECR → ECS Fargate (Sydney, production), with Render for dev environments. • Integrate OTA firmware distribution with Hub state-awareness — updates pause during PENDING_HANDOVER lockdown states. • Drive observability through OpenTelemetry → Grafana Cloud + Sentry — structured, trace-correlated logging via Serilog, diagnosable without accessing device payloads

• Define and guide system architecture, balancing trade-offs between speed, scalability, maintainability, and security. • Work actively with the architecture community to define processes, drive technology adoption, and share best practices across teams. • Ensure non-functional requirements, performance, reliability, scalability, and security are addressed in all solution designs. • Champion accountability from design through production by ensuring systems are observable and meet agreed Service Level Objectives (SLOs). Lead Root Cause Analysis when issues occur. • Lead estimation and feasibility assessments, making sure plans are realistic and aligned with team skills and capacity. • Contribute to structured release planning and communication, ensuring phased rollouts deliver value early (MVP-first). Support post-release reviews and retrospectives. • Uphold coding standards and promote automated testing while embedding a quality-first culture in the development process. • Identify and prioritise maintenance and technical debt, making its impact visible by translating it into customer and business outcomes. • Mentor and coach engineers through feedback, knowledge sharing, and motivation. Foster alignment and help the team galvanise around technical solutions and goals. • Work closely with Product Managers, Engineering Managers, QA, Designers, and other Engineers and Tech Leads to align technical direction with product strategy. Communicate technical concepts clearly to both technical and non-technical stakeholders.

Role Description We’re hiring a Full-Stack Engineer to build AI-native applications and systems that power how Finite State sells, supports, and grows. This role is for a product-minded engineer first. You will work directly with the Director of GTM Ops to turn business problems into software, agents, and workflows that improve execution across the customer lifecycle. You will design and ship products end to end, with a focus on AI-native experiences, sound architecture, and fast iteration. What You’ll Do - Build internal applications that improve execution across GTM, operations, and customer-facing teams - Design and ship AI-native products, agentic workflows, and full-stack systems end to end - Develop integrations across Salesforce, HubSpot, product data, and other business systems - Build AI-assisted and agentic workflows that improve speed, decision quality, and execution - Build reliable data flows, orchestration layers, and system architecture that scale with the business - Partner with business stakeholders to identify high-value problems and ship practical solutions quickly - Use modern AI development tools and engineering workflows to accelerate delivery without compromising quality What You’ll Build - AI-assisted research tools that prepare reps before calls with account, buyer, and deal context - Prospecting engines that research, enrich, and route accounts and contacts - Pipeline and deal review tools that surface risks, next steps, and coaching insights - Interactive GTM playbooks with competitive intelligence, objection handling, and recommended actions - In-workflow copilots and agentic tools that support sellers and customer teams in real time - Customer health and expansion models that identify risk and growth opportunities - Automated onboarding workflows that reduce time to value - Trial, support, and conversion tooling that improves the buyer experience across the funnel - Internal apps, APIs, orchestration services, and workflow layers that connect fragmented tools - Data pipelines and operational systems that improve quality, visibility, and reporting accuracy Qualifications - Strong full-stack engineering ability with experience shipping production applications end to end - Experience building modern applications with tools such as TypeScript, React, Node.js, Python, and SQL - Strong system design skills and good judgment around architecture, maintainability, and tradeoffs - Experience building AI-native products, agentic systems, or intelligent workflows that go beyond simple prompt wrappers - Familiarity with frameworks and tooling such as AI-SDK, LangGraph, Agno, or similar orchestration patterns - Strong product sense and the ability to turn ambiguous business needs into usable software - Experience working with APIs, integrations, authentication, and event-driven or workflow-based systems - Comfort working directly with internal stakeholders and owning delivery with minimal oversight - High velocity with AI-assisted development tools such as Cursor, Claude Code, Codex, or custom engineering harnesses Preferred Experience - Experience building software for GTM, operations, or other internal business teams - Experience with systems such as Salesforce, HubSpot, and modern GTM tooling - Experience with data workflows, analytics systems, and operational reporting - Background in B2B SaaS, cybersecurity, or technical product environments - Familiarity with enrichment providers, workflow orchestration, and modern GTM infrastructure Benefits - Be part of building the leading platform for connected device cybersecurity - Join a fast-moving team that values transparency, innovation and impact - Work fully remotely with a high degree of autonomy and ownership - Comprehensive benefits - Investment: learning stipends to support your professional development - Equity: share in our growth and success - Help solve some of the most pressing cybersecurity challenges facing connected device manufacturers and the millions of people who depend on them