Bankjoy logo
Bankjoy

An end-to-end digital banking solution for banks and credit unions

Product Manager III – Core Integrations, Digital Banking

Product ManagerProduct ManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

41 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Product Manager III – Core Integrations, Digital Banking

Bankjoy

• Own the delivery of core banking integrations and foundational digital banking features end-to-end. • Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects. • Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs. • Support testing and validation of integrations prior to client launch. • Monitor post-launch issues and trends to proactively identify root causes and drive product improvements. • Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows. • Serve as a primary client-facing product contact throughout implementations and post-go-live support. • Join client calls, lead technical discussions, and build trusted relationships with client stakeholders. • Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths. • Communicate complex technical concepts clearly and confidently to non-technical audiences. • Proactively surface client feedback and recurring issues to internal product and engineering teams. • Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows. • Independently investigate, analyze, and resolve issues before escalating to engineering. • Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required. • Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues. • Maintain a well-organized and prioritized JIRA backlog across multiple workstreams. • Write clear user stories, acceptance criteria, and supporting documentation. • Track delivery progress, dependencies, and follow-ups across projects. • Proactively identify risks and communicate updates to stakeholders. • Balance competing priorities across client-facing issues, integration delivery, and backlog management.

Job Requirements

  • 5–8 years of experience in product management, product ownership, technical implementation, or a closely related role in fintech or financial services.
  • Strong hands-on experience with core banking systems, digital banking platforms, ACH, payments, or system integrations.
  • Deep technical fluency with APIs, data flows, and system integrations.
  • Proven ability to independently triage and resolve complex technical and workflow issues.
  • Extensive client-facing experience with strong communication and relationship management skills.
  • Exceptional multitasking and prioritization skills across multiple concurrent workstreams.
  • Strong responsiveness and follow-through in managing client and internal requests.
  • Excellent written and verbal communication skills.

Benefits

  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture

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