• Criação de Caso, Site, Instrumento, Contato, etc. e Verificação (criação de chamado); • Retorno de chamada a clientes que deixaram mensagem de voz; • Atuar em conformidade com as instruções da conta FLASH; • Obtenção do problema do cliente e encaminhamento do caso para a fila de suporte correspondente; • Roteamento de Casos e Ordens de Serviço (WO) de periféricos e peças de reposição; • Fornecer informações aos clientes sobre o status de seus casos;

• Lead the setup and implementation of a cloud-based contact center platform • Define system structure, workflows, and deployment approach • Partner with operations and leadership teams to understand business needs • Act as the main point of contact for contact center technology initiatives • Configure users, queues, routing logic, and call flows • Design and optimize customer journeys and IVR flows • Set up call routing, schedules, and operational workflows • Establish scalable and organized system structures • Support integrations with CRM systems and other internal tools • Work with technical teams or vendors to ensure smooth system connectivity • Help bridge technical solutions with business requirements • Monitor system performance and identify improvement opportunities • Refine workflows and routing strategies to improve efficiency • Support reporting and insights for operational teams • Document system setup and processes • Train internal teams on platform usage and best practices • Help establish processes for long-term maintenance and scalability

Job Opening: Customer Service and Appointment Scheduler Location: South Africa (Remote – US Hours) Type: Full-Time, Work from Home Hours: Shift Schedules Pay: Monthly USD Salary Responsibilities: - Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner. - Schedule, reschedule, and confirm appointments using scheduling software - Maintain an up-to-date appointment calendar - Provide clients with relevant information about services, procedures, and required documentation. - Follow up with clients for reminders, missed appointments, or waitlist opportunities. - Collaborate with internal teams to ensure accurate scheduling and client satisfaction. - Update and maintain accurate client records and communication logs. - Assist with administrative tasks such as data entry, report generation, and document management. - Uphold privacy and confidentiality standards in accordance internal policies. Requirements: - Previous experience in customer service, scheduling, or administrative support - Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency in using scheduling or CRM software. - Excellent organizational skills and attention to detail. - Comfortable working independently and as part of a team. - Tech-savvy with proficiency in Microsoft Office or Google Workspace - High level of initiative, accountability, and responsiveness. - Customer service mindset with a positive, solution-oriented approach. - Suitable qualification preferred. Desired Experience: - Fluent or neutral English accent - Reliable internet and backup power Salary and Benefits - Comfortable working U.S. hours - Remote work - Paid in USD

Role Description Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You’ll Do - Manage and monitor a caseload of pending Social Security applications daily. - Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. - Follow up with agencies to obtain status updates and advocate for expedited decisions. - Prioritize tasks using reports and queries to meet performance benchmarks. - Escalate complex or aging cases when necessary and recommend solutions. - Provide excellent customer service by educating and counseling members about the Social Security application process. - Accurately maintain demographic and case information in a proprietary database. - Prepare documentation for appeals in case of application denial. - Assist with team training, cross-training, and continuous improvement initiatives. - Participate in departmental projects and committees as assigned. Qualifications - Bachelor’s degree in a related field or equivalent combination of education and experience. - 1+ years of customer service or call center experience, preferably in healthcare. - Familiarity with medical terminology and health insurance, preferred. - Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. - Strong written and verbal communication skills; active listening a must. - Proficiency in Microsoft Office, data entry, and CRM/database systems. - Exceptional organizational skills and attention to detail. - Ability to handle a high volume of outreach calls and manage multiple priorities. - Emotionally mature with the ability to interact with a vulnerable population. - Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Benefits - Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. - Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. - Equal Opportunity: We value diversity and foster an inclusive work environment. - Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. - Competitive Compensation: Enjoy a competitive salary package with benefits. - Flexible work options: Remote or Hybrid.