Role Description Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You’ll Do - Manage and monitor a caseload of pending Social Security applications daily. - Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. - Follow up with agencies to obtain status updates and advocate for expedited decisions. - Prioritize tasks using reports and queries to meet performance benchmarks. - Escalate complex or aging cases when necessary and recommend solutions. - Provide excellent customer service by educating and counseling members about the Social Security application process. - Accurately maintain demographic and case information in a proprietary database. - Prepare documentation for appeals in case of application denial. - Assist with team training, cross-training, and continuous improvement initiatives. - Participate in departmental projects and committees as assigned. Qualifications - Bachelor’s degree in a related field or equivalent combination of education and experience. - 1+ years of customer service or call center experience, preferably in healthcare. - Familiarity with medical terminology and health insurance, preferred. - Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. - Strong written and verbal communication skills; active listening a must. - Proficiency in Microsoft Office, data entry, and CRM/database systems. - Exceptional organizational skills and attention to detail. - Ability to handle a high volume of outreach calls and manage multiple priorities. - Emotionally mature with the ability to interact with a vulnerable population. - Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Benefits - Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. - Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. - Equal Opportunity: We value diversity and foster an inclusive work environment. - Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. - Competitive Compensation: Enjoy a competitive salary package with benefits. - Flexible work options: Remote or Hybrid.

Job Description​ Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: Monday- Friday 8:30am-5:00pm Responsibilities: - Responsible for answering inbound patient calls - Answer patient emails in Electronic Medical Record system - Making outbound collection calls to patients to obtain information needed to collect payment - Provide price estimates for patients - Process credit card payments - Establish payment plans with patients and complete referral to extended payment plan vendor when applicable - Identify patients needing financial assistance, explain financial assistance process and additional documents needed - Research and troubleshoot issues related to patient balances - Serve as liaison between patient and other departments as needed - Process incoming mail and faxes - Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate - In SBO will also: - Perform straightforward coding (i.e. Review patient charts for billing implications or referrals) - Meet department productivity and quality metric - Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment. Why Saint Luke’s? We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: - Medical health plans - Tuition reimbursement - Paid time off - Retirement contributions - Employee Assistance Program Job Requirements Applicable Experience: Less than 1 year Diploma Job Details Full Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

We’re looking for a calm, reliable and caring person to join our team as an On‑Call Support Worker. This is a flexible, home‑based role supporting our care team and clients outside of standard office hours. You don’t need to be sat at a desk — you can be at home or out locally (within 10 miles of our office area). You simply need to be contactable and ready to take calls if they come through. This role is ideal for someone who enjoys responsibility, problem‑solving and supporting others, but also values flexibility and independence. Pay & Allowance - £100 per week on‑call allowance (covers availability across the rota) - £12.71 per hour for any active work (calls, scheduling, emergency visits) - Mileage paid for any emergency in‑field visits What the Role Involves - During your on‑call shifts, you’ll be the first point of contact for: - CareAngels needing support or guidance - Clients or family members calling with queries or concerns - Urgent scheduling issues (e.g., sickness, delays, last‑minute changes) - Logging information accurately into our systems - Liaising with the Registered Manager if a situation requires escalation Emergency In‑Field Support - Although the role is primarily home‑based, you must be a driver with access to your own car, as you may occasionally need to attend urgent in‑field visits, such as: - Welfare checks - Supporting a carer who is delayed or stuck - Ensuring a client is not left without essential care These situations are not frequent, but when they arise, you’ll be the calm, capable person who steps in to keep clients safe. Working Pattern (Two‑Week Rota) - Your on‑call shifts follow a repeating two‑week pattern: Week One - Mon: 17:00–22:00 (5 hrs) - Tue: 06:00–09:00 & 17:00–22:00 (8 hrs) - Wed: 06:00–09:00 (3 hrs) - Thu: Off - Fri: 17:00–22:00 (5 hrs) - Sat: 06:00–22:00 (16 hrs) - Sun: 06:00–22:00 (16 hrs) Week Two - Mon: 06:00–09:00 (3 hrs) - Tue: Off - Wed: 17:00–22:00 (5 hrs) - Thu: 06:00–09:00 (3 hrs) - Fri: 06:00–09:00 (3 hrs) - Sat: Off - Sun: Off This rota averages 33.5 hours of availability per week, with a balance of responsibility, flexibility and rest days. Who This Role Would Suit? Someone who: - stays calm under pressure - enjoys helping people - is confident making decisions - is organised and reliable - communicates clearly and kindly - is a driver with access to a car - is comfortable attending occasional emergency visits - wants flexible work that fits around family or other commitments Experience in care is helpful but not essential — full training is provided. What You’ll Receive - Flexible, home‑based working - £100 weekly on‑call allowance - £12.71/hr for active work - Mileage for any emergency visits - Support from a friendly, experienced leadership team - Full training and ongoing development - The chance to make a real difference to clients and carers

Role Description This position is Remote in Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be 8:00 am – 4:30 pm, Monday – Friday. Primary Responsibilities: - Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. - Educate customers regarding the availability of receiving invoices and remitting payments through online applications. - Resolve concerns related to patient balances on their accounts. - Handle inbound calls. - Route accounts for review and resolution. - Provide accurate information and facilitate resolution to customer and third-party inquiries while representing the organization. - Review and analyze account activity and payers' explanations of benefits to verify payments and adjustments have been received and applied accurately. - Process patient mail. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma/GED - Must be 18 years of age OR older - 1+ years of telephonic healthcare customer service experience - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications - Ability to travel onsite one time within Minnesota to complete fingerprinting at Minnesota Department of Human Services locations during onboarding. Locations are distributed throughout the state. - Ability to work our normal business hours of Monday – Friday, 8:00 am - 4:30 pm CST Preferred Qualifications - 2+ years of medical insurance experience - 1+ years of working with EOB (explanation of benefits) experience. - Previous experience in healthcare billing - Epic or other EMR experience - Previous experience working with various insurance companies - Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing Telecommuting Requirements - Reside within Minnesota or Wisconsin - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.