• Monitor and respond to multiple channels of customer communication including chat, email, and phone. • Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues. • Support the following types of calls, questions, or tickets (not all-inclusive): IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software, Windows/MAC OS), IT Infrastructure (ex. telephones, network/internet connectivity), Customer Service Requests (ex. password resets, VPN token resets, service questions), Application Troubleshooting. • Production and Non-Production environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity. • Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and aid wherever needed or requested.

PRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing owns more than 20 brands including Bobby Garland, Booyah, Heddon, Lindy, Rebel, Thill, and YUM. For more information on PRADCO products, please visit our website at www.pradcooutdoorbrands.com. PRADCO team members participate in a selection of outstanding benefits, including: Profit Sharing Trust, Excellent Medical/Dental/Drug/Vision benefits, and many other benefits. Job Summary Customer and Office Support Representative-PRADCO Hunting The PRADCO Hunting Division is seeking an energetic, goal-oriented Customer and Office Support Rep with a passion for delivering customer support to our diverse community of avid subscribers and team members. This Rep will provide exceptional, proactive support through a primarily remote work environment. The Rep will communicate with customers via multiple channels, including phone, email, live chat, social media, and text, and also provide basic administrative assistance to others on the PRADCO Hunting Team. We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. The Customer and Office Support Representative will report to the Customer Service Supervisor. Job Responsibilities - As an expert on PRADCO Hunting’s suite of products, serve as the main point of contact for customers via phone, email, live chat, social media, text, etc - Maintain a quality rating by following procedure and acting in the customers’ best interest - Record all interactions with customers in the provided CRM system - Provide various administrative tasks for the PRADCO Hunting Team to include mail and package delivery and receipt. - Meet evolving department goals and metrics Job Requirements - High school diploma - A minimum of 1-year experience providing support in customer service and office support. Preferred Skills - Experience working with Zendesk or similar CRM system - Appreciation for the outdoors Essential Job Function - Ability to work in a remote setting with a reliable internet connection - Great communication skills - Strong time-management skills - Goal-oriented mindset - Outstanding organizational, interpersonal and communication (written and verbal) skills. - Strong problem-solving skills - May require sitting for long periods of time in an office environment. - Coachable mindset. - Ability to multitask We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

City/State Virginia Beach, VA Work Shift First (Days) Overview: Customer Service Rep I Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. Remote to Hampton Roads' geographic area preferred (for Training/education, occasional team building) Training schedule : 8-430 Regular Work Schedule: 8-5:30 Education - High School Diploma or equivalent required Certification/Licensure - no specific certification or licensure requirements Experience - 2 years previous customer service experience required - Previous Data entry experience . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Who We Are We are Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don’t just tell our folks how much we appreciate them, we show them. Each and every day. What We Do Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers. HOW YOU'LL CONTRIBUTE - Provides a wide range to a team of Escrow Support Processors and Escrow Officers. - Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge. - May work on escrow openings and closings. - Performs clerical functions to set up (open) escrow files. - Prepares correspondence, escrow files and orders preliminary title reports. - Performs fund disbursements. - Prepares and delivers closing statements and closing letters. - Schedules and provides instructions to couriers. - Orders payoffs, liens, homeowner association documents and evidence of insurance. - Distributes preliminary report. - Communicates with branches, as needed. - Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed. - Actively contributes to the results of a team and works toward achieving goals and objectives. - Other duties as assigned WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure - High school diploma or equivalent - 1-2 years escrow processing experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Establishes effective working relationships at the work group level $17.00 - $21.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.