Technical Writer – Utility Programs Location: 100% Remote (U.S.) work from home eligible Employment Type: Full-Time, Exempt Department: Utility Services Reports To: Program or Quality Management Leadership Pay Range: $29/hour - $37/hour Position Summary The Technical Writer – Utility Programs supports the development, maintenance, and governance of technical and procedural documentation for regulated utility programs. This role plays a key part in ensuring program documentation is accurate, consistent, auditable, and aligned with client standards, regulatory requirements, and internal quality systems. The Technical Writer works closely with program managers, engineers, GIS specialists, and quality teams to translate complex technical and operational information into clear, structured documentation that supports day-to-day execution, compliance, and continuous improvement. Key Responsibilities Technical Documentation & Content Development - Develop, edit, and maintain procedures, work instructions, job aids, and administrative controls - Translate technical, operational, and regulatory requirements into clear, user-friendly documentation - Ensure documentation is written in a consistent style and format and is easily understood by both technical and non-technical audiences Document Control & Quality Support - Support document control processes, including versioning, approvals, change tracking, and archival - Ensure documentation aligns with client governance, regulatory expectations, and internal quality management systems - Update documentation in response to audits, corrective actions, process changes, or continuous improvement initiatives Cross-Functional Collaboration - Partner with engineers, GIS specialists, program managers, and subject matter experts to gather technical inputs - Participate in document reviews to validate accuracy, completeness, and usability - Support quality management, compliance, and program governance efforts through clear and well-structured documentation Continuous Improvement - Identify opportunities to improve documentation clarity, usability, and consistency - Incorporate lessons learned and best practices into updated or new documentation - Support standardization of templates, formats, and documentation approaches across programs Required Qualifications Education - Bachelor’s degree in Technical Writing, Communications, English, or a related field (or equivalent professional experience) Experience - 4–7 years of professional technical writing experience - Experience developing documentation for regulated, technical, or operational environments Skills & Competencies - Strong written communication, editing, and proofreading skills - Ability to quickly understand complex technical concepts and processes - Experience working with document management systems and version control - Strong attention to detail and organizational skills - Ability to manage multiple documentation tasks and deadlines Preferred Experience - Experience supporting utility, infrastructure, engineering, or compliance-driven programs - Familiarity with quality management systems, audit support, or regulatory documentation The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate’s qualifications and alignment with the role. In accordance with applicable pay transparency laws—including but not limited to those in California, Colorado, New York, Washington, and other jurisdictions—we disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request. This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws. Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes: HEALTH & WELL-BEING - Medical Insurance - Dental Insurance - Vision Insurance PEACE OF MIND - Disability Insurance (STD/LTD) - Flexible Spending Account - Health Savings Account - Basic Life/AD&D - 401(k) plan WORK/LIFE BALANCE - Paid Time Off - Company Holidays - Leave of Absence - Flexible Work Schedules ADDITIONAL PERKS - Employee Referral Program - Professional Development - Charitable Contribution Match Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field. See full details and meet our leadership team on our website: https://www.consultcelerity.com/ Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. What you'll do We're looking for a skilled Technical Writer to own documentation across the full content lifecycle, from customer-facing help content and in-platform guidance to internal process documentation and UX copy. You'll work cross-functionally with product, engineering, design, marketing, and customer-facing teams to make complex systems clear and accessible for a range of audiences. - Write and maintain external user guides, help content, and customer-facing documentation that make our product easy to understand and use. - Develop internal process documentation and best practices content to support consistency and knowledge-sharing across teams. - Collaborate with design teams to write clear, concise UX copy, including tooltips, error messages, and microcopy. - Create release notes that communicate new features and product updates clearly at launch. - Build and publish in-platform guidance, including release announcements and technical advisories. - Train and improve AI tools, including chatbots and agents, on new and existing documentation and highly structured knowledge bases. - Partner closely with product managers, engineers, operations, and support teams to gather information and review content. - Own information architecture and search optimization with a clear eye on content structure so users can efficiently find the information they need. - Maintain consistency in voice, style, and formatting across the documentation ecosystem. Who You Are - 2–3 years of experience in a technical writing, documentation, or content-focused role. - Strong ability to distill complex technical concepts into clear, user-friendly language approachable for both technical and non-technical audiences. - Demonstrated experience with information architecture, including structuring and organizing content for discoverability and ease of use. - Proven ability to interview and work with subject-matter experts to gather information and affirm content accuracy. - Comfort navigating ambiguity, managing multiple projects simultaneously, and meeting deadlines in a fast-moving environment. - Familiarity with Agile or Scrum workflows, including working within sprint cycles and release cadences. - Strong portfolio demonstrating a range of documentation types and audiences. - Experience with or interest in AI tools, chatbot training, or prompt-based content workflows. - Exceptional written communication and attention to detail. Tools used - Intercom - Confluence - Jira - Asana - Pendo Nice to have - Background in adtech or digital advertising technology. - Experience in healthcare, health tech, or a regulated industry. - Familiarity with UX research or content usability testing. To apply, please include a portfolio, website, or relevant writing samples with your application. DeepIntent is proud to offer a competitive compensation package, inclusive of a base salary range of $105,000 - $115,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus plan and competitive benefits as well as many other company offerings. We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally. Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits! Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits! Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits! DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.

CORE Skills - Comprehension and translation Technical Product documentation Context Sensitive Help documentation Process Mapping Diagrams/Flowcharting MS Office range Jira MUST Have Skills - MadCap Flare help authoring tool Adobe Suite Visio Associated Press stylebook Manual of Style guide Database structures SQL/JQL queries SQL Server Management Studio NICE To Have Skills - HTML CSS XML Asset Leasing domain knowledge Software architecture Metadata concepts At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services. • Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements. • Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones. • Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards. • Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives. • Manage document version control and maintain an organized content repository. • Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates. • Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation.