Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. What you'll do - Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows You should have - 1 year of relevant, customer facing work experience - 2 Year Associates Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. We are building the future of live entertainment. We believe that by providing people with the best and highest-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together! The Moderation team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. Our 5 sub-teams work 24/7 to eliminate any kind of harm to ensure positive user experience. As a Moderation Specialist, you would be contributing to this mission by reviewing user submitted content according to our guidelines. Job Responsibilities - Review user generated content according to our community guidelines with speed and quality; - Investigate and resolve internal and external reports; - Escalate relevant issues to the appropriate stakeholders and collaborate with others to ensure our products' safety. - English mastery: Upper intermediate level (C1); - Ability to work in different shifts and days, including the night shift and weekend (40h per week); - Attentive to details and able to follow strict guidelines; - Good interpersonal skills. Can be a plus: - Prior experience in a trust & safety field; - Mastery of other languages. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: - Full remote work. - Competitive compensation with a service contract. - Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. - An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most. - Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage. - Career growth in a fast-scaling project with opportunities to influence technical decisions. - A culture of recognition: our peer reward program celebrates contributions from across the team. Recruitment process - Screening questions; - Video Questionnaire (5 minutes); - Final interview (1 hour). - Experience shown on site: 1+ years of experience

• Track and meet weekly billing targets of 30–35 hours. • Manage ongoing communication with clients in a professional and responsive manner. • Support attorneys with administrative and case-related tasks as needed. • Schedule appointments, hearings, and deadlines using calendar systems. • Maintain and update client files to ensure accuracy and completeness. • Collect, organize, and maintain discovery materials and other case-related documents. • Handle legal notices and court filings accurately and in a timely manner.

• Respond to requests related to health care benefits, program eligibility, and other general inquiries • Ensure all necessary information is obtained to process the authorization requests and resolve issues • Liaise directly with medical consultant(s) and health care professionals for clarifications on requests