• Receiving health related incoming calls, faxes, mail and web based requests from health care professionals • Ensuring all necessary information is obtained to process the authorization requests and resolve issues • Working at the Medical Authorization Centre (MAC) within Federal Administered Programs

• Manage the Managed and Support Services (M&S) business for assigned customer contracts and ensure customer satisfaction • Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance • Work with customers to discuss concerns and drive corrective actions to closure • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables • Ensure that Customers receive appropriate and timely reporting as required by the Services Contract • Oversee the change implementation into service delivery operations in coordination with Customer • Work with customers on up-sell / cross-sell opportunities

• Handle inbound calls as part of a 24/7 GuestCare call centre • Act as an extension of multiple clients’ teams, following their specific processes and guidelines • Manage out-of-hours support, stepping in when client teams are offline • Resolve a wide range of GuestCare scenarios — access issues, guest concerns, and urgent requests • Make outbound calls to drive resolutions and provide updates • Multitask across multiple systems, quickly adapting based on the client and type of call • Confidently switch between tools, platforms, and workflows depending on which customer you are supporting • Assess urgency and take action within client-approved frameworks • Escalate where needed while ensuring a smooth customer experience • Communicate clearly, calmly, and professionally in high-pressure situations • Accurately log all interactions and outcomes • Provide feedback to managers on client processes, documentation, and workflows to ensure requests are realistic, scalable, and operationally effective

About the Role Are you the go-to person for vacation tips, flight hacks, and dreamy getaways? Turn your passion for travel into a rewarding career as a Home-Based Travel Advisor! Youll help clients plan unforgettable tripsfrom beach escapes and adventure tours to luxury cruises and family vacations all from the comfort of your home. Whether you're a seasoned travel pro or just getting started, we provide the tools, training, and support to help you thrive. What Youll Do - Consult with clients to understand their travel needs, preferences, and budgets - Research and recommend destinations, accommodations, flights, cruises, and activities - Book and manage travel arrangements using preferred supplier platforms - Provide exceptional customer service before, during, and after travel - Stay up to date on travel trends, promotions, and safety protocols - Build long-term client relationships What You Need to Qualify - A genuine love for travel and helping others explore the world - Strong communication and organizational skills - Self-motivated and comfortable working independently - Basic computer skills and internet access - Prior travel industry experience is a plus but not required! - Willingness to complete training and certification (provided) What You Get - Flexible schedule work when and where you want - Great earning potential - Access to exclusive travel perks discounted trips, FAMs, and insider rates - Ongoing training & mentorship we invest in your success - Marketing tools & back-office support so you can focus on selling Ready to apply? If youre passionate about travel and ready to turn that passion into income, we love to hear from you. Apply now and start your journey as a Home-Based Travel Advisor!