Role Description This position is Remote in Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be 8:00 am – 4:30 pm, Monday – Friday. Primary Responsibilities: - Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. - Educate customers regarding the availability of receiving invoices and remitting payments through online applications. - Resolve concerns related to patient balances on their accounts. - Handle inbound calls. - Route accounts for review and resolution. - Provide accurate information and facilitate resolution to customer and third-party inquiries while representing the organization. - Review and analyze account activity and payers' explanations of benefits to verify payments and adjustments have been received and applied accurately. - Process patient mail. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma/GED - Must be 18 years of age OR older - 1+ years of telephonic healthcare customer service experience - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications - Ability to travel onsite one time within Minnesota to complete fingerprinting at Minnesota Department of Human Services locations during onboarding. Locations are distributed throughout the state. - Ability to work our normal business hours of Monday – Friday, 8:00 am - 4:30 pm CST Preferred Qualifications - 2+ years of medical insurance experience - 1+ years of working with EOB (explanation of benefits) experience. - Previous experience in healthcare billing - Epic or other EMR experience - Previous experience working with various insurance companies - Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing Telecommuting Requirements - Reside within Minnesota or Wisconsin - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job DetailsJob Location: GOGO Orange City Business Office - Orange City, FL 32763Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: As needed for business requirements.Job Category: Patient Service CenterGENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. REPORTS TO: Patient Service Manager RESPONSIBILITIES Duties include but are not limited to: - Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times. - Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures - Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference - Collects and records accurate patient information according to the AGA Documentation Requirements - Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary - Ensures all applicable ancillary services are scheduled at AGA - Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner - Mails/Emails information packets to patients who are new to the practice - Addresses questions regarding patient appointments and requests for information from referring providers - Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary - Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team - Answers emails and voicemails and returns patient calls in a timely and efficient manner - Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts - Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information - Participates in staff meetings as directed by the Patient Service Supervisor or Manager - Participates in marketing activities as directed by the Patient Service Supervisor or Manager - Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager - Any other duties and/or special projects as assigned REQUIRED EDUCATION, SKILLS & EXPERIENCE High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required. *Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location. ADDITIONAL SKILLS AND EXPERIENCE Patient Service Representative must be able to: - Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect - Displays a professional outgoing warm and helpful attitude - Possesses compassion for dealing with people who are ill and need help - Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager - Work under pressure; assess, respond, and communicate issues in a timely manner - Communicate clearly with patients and coworkers through the telephone, email, and in-person - Interpret and apply clinical and non-clinical policies and procedures PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS Requires sitting and standing associated with a normal office environment; travel within the Metro area required.Qualifications

• Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns • Qualify prospects based on basic campaign criteria (need, interest, availability, and fit) • Schedule appointments or sales calls between qualified leads and closers/sales representatives • Confirm appointment details (date, time, contact information, and availability) • Follow provided scripts and campaign guidelines while maintaining natural conversation flow • Update CRM or tracking tools with correct call outcomes and lead status • Follow up with leads who missed appointments or need rescheduling • Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate • Maintain daily call volume and appointment setting targets • Ensure accuracy of lead information and appointment schedules across multiple campaigns

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Geisinger offers Pharmacy Technicians up to a $5000.00 sign-on bonus for eligible candidates (full-time). Join our team at Geisinger Enterprise Pharmacy! You can find your passion for caring and innovation as a team member in our state-of-the-art pharmacy departments.  Our mission is to provide exceptional patient care through innovative, efficient, and high-quality pharmacy services. Job Duties: You’re ready for your next challenge, the kind that only a nationally recognized healthcare system can provide. At Geisinger, leading healthcare change starts with collaboration, community, and lifelong learning. From our entry-level Pharmacy Technician I positions to advancement to certification and leadership roles, we give our pharmacy technicians the tools to succeed and build a career with lasting impact. The pharmacy technician works as an entry-level position focused on medication delivery and inventory management. The position has basic patient/provider service responsibilities through communication and message retrieval. - Provide patient/provider/customer care. - Use the pharmacy computer system to facilitate patient care. - Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist. - Prepare and label medications appropriately for distribution. - Retrieve, review, and perform inventory management for medications and supplies in the pharmacy. - Maintain pharmacy records. - Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies. - Participate in the onboarding and training of new pharmacy personnel. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details: Certified Pharmacy Technicians will be considered at appropriate compensation and sign-on bonus. - Hiring incentive: Up to $3,000 sign-on bonus paid over 2 years if not certified. $5000.00 sign-on bonus if certified. Certain stipulations apply. - Hours: Will be reviewed in interview Geisinger cares about not only its patients and members, but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity - Full benefits (health, dental and vision) starting on day one - Three medical plan choices, including an expanded network for out-of-area employees and dependents - Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) - Company-paid life insurance, short-term disability, and long-term disability coverage - 401(k) plan that includes automatic Geisinger contributions - Generous paid time off (PTO) plan that allows you to accrue time quickly - Up to $5,000 in tuition reimbursement per calendar year - MyHealth Rewards wellness program to improve your health while earning a financial incentive - Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones - Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance. Education: High School Diploma or Equivalent (GED)- (Required) Experience: Certification(s) and License(s): Certified Pharmacy Technician within 2 years - Pharmacy Technician Certification Board (PTCB or NHA)Pharmacy Technician Certification Board (PTCB or NHA) Skills: Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.