• Manage a set of accounts to drive customer satisfaction and reduce churn • Proactively renew and migrate customers to strategic services • Manage customer inquiries with a positive problem-solving attitude • Minimize customer and revenue churn through exceptional customer service • Conduct customer account reviews and develop account plans • Perform customer negotiations and effectively address competitive product objections • Analyze customers' needs and requests, discovering gaps in current products and services • Manage all types of customer interaction types including e-mail, telephone calls, and fax requests

City/State South Boston, VA Work Shift First (Days) Overview: Sentara Halifax Regional Hospital is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in South Boston, Clarksville, Chase City or Nathalie area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Familiar with Epic beaker preferred - Experience in a high-volume call center preferred Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients • Handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Job Summary: We are looking for a Part-time Customer Service Representative with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. Key Responsibilities: - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable - Work closely with other departments to ensure a positive customer experience - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary - Help explain contract details - Manage existing customer relationships that give our customers peace of mind and worry-free driving - Process payments and set up payment arrangements to resolve customer accounts - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Compensation: $20.75/hour Key to Success: - High school diploma or GED required - Strong COMPUTER LITERACY skills required - Previous knowledge of a CRM System (is a plus) - Goal-oriented—you set high standards for yourself and work to achieve them - Excellent verbal and written communication, persuasive speaking and listening skills - Ability to use good reasoning skills and to adapt on the fly - Great organizational skills and ability to multitask - Can work in a fast-paced environment and under pressure - Available workspace at home that includes: - High-Speed Internet at a minimum of 50 Mbps - Isolated work environment away from others during scheduled shifts. The candidate(s) offered this position will be required to pass a pre-employment background check. Our Benefits Include: - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.