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Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 10,001+Since 1890H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

52 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Service Representative

Sentara Health

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients • Handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Job Requirements

  • High school diploma or equivalent
  • Two years of customer service experience required
  • Previous data entry experience required
  • Prior scheduling experience required
  • Familiar with Epic beaker preferred
  • Experience in a high-volume call center preferred

Benefits

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down – $10,000
  • Reimbursement for certifications and free access to complete CEUs and professional development
  • Pet Insurance
  • Legal Resources Plan
  • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

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