• Partner with Sales and Customer Success teams in driving strategic engagements with enterprise clients • Act as a trusted advisor to help clients create and implement solutions • Conduct discovery sessions to understand client goals and challenges • Design and present tailored solutions using Sprinklr’s platform • Facilitate workshops to demonstrate solution fit • Collaborate with cross-functional teams to deliver demos and align on strategy • Stay current on industry trends in mar-tech and customer experience

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform • Collaborate with sales and consulting teams • Design and showcase advanced automation solutions • Provide strategic guidance on Voice architecture and hybrid-cloud environments • Create technical and system architectures for current environments • Collaborate with cross-functional teams to ensure ethical use of AI • Lead presales activities including building presentations and facilitating workshops • Validate customer requirements with the Sprinklr ecosystem

• Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff. • Build and configure digital menus based on client needs and specifications. • Guide customers through hardware setup, troubleshooting as needed. • Use a project-based approach to ensure customers meet onboarding milestones and deadlines. • Manage multiple clients at different onboarding stages, each with unique requirements. • Quickly learn Lavu’s product and systems; provide basic support and insight to customers. • Proactively solve problems and help customers get the most from their hardware and software. • Advise on hardware configurations and recommend additional products or services as needed. • Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.

• Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative. • Presents technology in all selling situations where solution demonstrations are required. • Design, build, maintain, and deliver innovative, impactful and use-case based demos by collaborating with different cross functional teams. • Be intimately involved in the deep discovery process, as well as the demonstration and proof of concept phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle. • Work with the sales team to define a technical sales strategy for each prospect. • Recognize and interpret customer needs and architect comprehensive solutions. • Drive technical presentations at trade shows and conferences. • Resolve any immediate issues that may arise in our demo instances, leveling expectations with different teams involved. • Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements. • Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings. • Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base. • Assist marketing in developing collateral that positions the company's technology to effectively articulate the client experience story. • Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners. • Custom development and launch of new sales products and customer integrations to our internal teams and customer community. • Create, configure, and run client sandbox environments for qualified proof of concept opportunities.