Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for resolving employee questions related to a wide variety of Human Resource benefits, practices and policies. Responsible for delivering outstanding customer service to the employees of YNHHS. See the third job responsibilities bullet below for the specific alignment of this position in the HR Service Center: Benefits, LOA or Onboarding/TA. EEO/AA/Disability/Veteran Responsibilities - Provides first point of contact support to incoming calls/emails/cases with goal of resolving at first contact. Responsible for managing to completion all activities associated with assigned cases or queries. Owns case management process, including opening cases (create a case for at least 60% of calls), managing escalation or reassignment where required, closing cases in accordance with Service Level Agreements, and updating case management system with customer contact and case resolution details. Coordinates with subject matter experts in system HR to resolve more complex issues, as required. As part of a service center, responsible for monitoring the phone system to be sure there is sufficient phone coverage to ensure low call abandonment rates and provide excellent customer service. - Provides accurate, consistent and timely responses to HR standard policies, processes, and system requests which are considered to be routine and require limited research. Escalates policy issues to Employee Relations as applicable. Also, educates employees and managers on company practices and tools (such as: intranet, ESS, infor, HRConnect knowledgebase, carrier sites) to encourage them to resolve questions on their own. - As the Benefits or Leaves or Onboarding/TA COE, works directly with and collaborates with vendors/carriers and key partners to resolve issues. - The Benefits Advisor supports employees by providing clear guidance on a variety of benefit programs, including medical and voluntary benefits, life insurance, and leaves of absence. Key responsibilities include explaining health plan options, partnering with benefits vendors, and ensuring compliance with applicable laws and regulations. The advisor assists employees with benefits enrollment, processes qualifying life event changes, and provides support throughout the annual open enrollment process. Handles claim and eligibility issues through resolution. More complex issues are escalated to the Sr. HRConnect Specialist or other departments within or outside of HR, as applicable. Responsible for all benefits including: PTO, Disability, Life Insurance, Medical, Dental, RX, Vision, Flexible Spending Accounts, HSA, HRA, Tuition Assistance, Voluntary, FMLA, COBRA. - The Leave of Absence (LOA) Advisor serves as a trusted guide for employees navigating time away from work due to medical needs, family care, or personal reasons. This role ensures employees feel informed and supported throughout the leave process. The LOA Advisor reviews employee pay during leave periods to ensure accuracy and timely payment, addressing any discrepancies that arise. In addition, the advisor partners closely with the FMLA vendor and internal stakeholders to resolve issues efficiently and provide a smooth, compliant leave experience. Handles claim and eligibility issues through resolution. More complex issues are escalated to the Sr. HRConnect Specialist or other departments within or outside of HR, as applicable. - The Onboarding/TA Advisor will provide assistance to applicants going through their onboarding experience by serving as a link between Talent Acquisition and candidates/new employees. This role partners closely with HRIS to support candidates with any questions or issues related to onboarding tasks and system requirements. In partnership with Compensation and HRIS, this role will help develop and streamline processes to ensure clarity, consistency, and efficiency for some of our sign-on and referral bonus programs and assist with the tracking of these bonuses. This role will also work closely with Talent Acquisition when an employee on ADA is ready to return to work but has restrictions that requires them to find another role within YNHHS. - Manages various assigned benefits/LOA/disability/tuition tasks and back-end processes as required. These processes include but are not limited to: benefit and tuition reports, invoices, open enrollment testing, notice of disability entry from the leave of absence vendor/administrator. - Coaches and develops, and mentors other team members. - In conjunction with other team members, makes recommendations for updates and changes to the articles in the HRConnect knowledgebase. Develops knowledge across all the HR functional areas by keeping abreast of organizational and policy changes; remains up to date on knowledge base changes. - Assists with and/or leads special projects, initiatives, or processes as needed Qualifications EDUCATION Graduation from high school, supplemented by college level business related course work, or equivalent. EXPERIENCE Three (3) to five (5) years' experience in positions requiring in-depth knowledge of a variety of human resources policies and procedures, benefit programs (such as medical insurance, disability programs), payroll, or healthcare administration. SPECIAL SKILLS Excellent active listening, oral and written communication skills. Strong desire to deliver excellent customer service in a timely and efficient manner. Ability to solve problems. Ability to quickly establish credibility employees via phone and/or email. . Ability to effectively use a wide variety of technologies and systems. Ability to multi-task across different computer systems. PHYSICAL DEMAND 100% remote work YNHHS Requisition ID 177862

Aesthetic Nurse Injector (APRN) - Concierge Med Spa Grow your practice with flexibility on your terms Pinch is a Concierge Med Spa and we are looking for Advanced Practice Registered Nurses (APRNs) in Massachusetts for a 1099 contractor role who are ready to grow in aesthetics and deliver treatments like tox, chemical peels, and at-home facials in the comfort of clients’ homes Founded in Chicago, IL, Pinch has quickly become one of the top-rated Med Spas in the area and we are now expanding throughout Massachusetts. This is a unique opportunity to be one of our Founding Providers and represent Pinch in your local community. You will have the freedom to set your own schedule, choose your clients, and grow your practice with flexibility with the support of a nationally recognized brand We cover everything from malpractice insurance and marketing to technology and ongoing support so you can focus on making clients look and feel their best. Pinch pays top-of-market rates for treatments and covers all overhead costs, allowing you to devote your time and energy to your clients What You Will Do - Deliver safe, high-quality aesthetic treatments including tox, chemical peels, and at-home facials - Complete required live neurotoxin injectables training - Take advantage of comprehensive virtual training covering chemical peels, microneedling, skincare, and at-home facial techniques - Treat clients through Pinch marketing as well as your own personal network - Offer appointment availability that works for you, averaging 4 to 24 hours per week - Manage products and supplies responsibly - Keep accurate and timely client records - Follow Pinch protocols and best practices - Collaborate with fellow Providers and the Pinch team for support - Utilize Pinch marketing tools to retain clients, complete patient outreach, and grow your business

• Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employments laws. • Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture. • Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy. • Conducts training on company policy, programs, and other issues as they arise. • Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements. • Partners and participates with local team(s) on recruitment outreach efforts. • Serves as an active member of HR related project teams as assigned. • Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager. • Participate in HR projects and process improvements as assigned

Aesthetic Nurse Injector (APRN) - Concierge Med Spa Grow your practice with flexibility on your terms Pinch is looking for Advanced Practice Registered Nurses (APRNs) in Michigan for a 1099 contractor role who are ready to grow in aesthetics and deliver treatments like tox, microneedling, chemical peels, and at-home facials in the comfort of clients’ homes. Founded in Chicago, IL, Pinch has quickly become one of the top-rated Med Spas in the area and we are now expanding throughout Michigan. This is a unique opportunity to be one of our Founding Providers and represent Pinch in your local community. You will have the freedom to set your own schedule, choose your clients, and grow your practice with flexibility with the support of a nationally recognized brand. We cover everything from malpractice insurance and marketing to technology and ongoing support so you can focus on making clients look and feel their best. Pinch pays top-of-market rates for treatments and covers all overhead costs, allowing you to devote your time and energy to your clients. What You Will Do: - Deliver safe, high-quality aesthetic treatments including tox, microneedling, chemical peels, and at-home facials - Complete required live neurotoxin injectables training - Take advantage of comprehensive virtual training covering chemical peels, microneedling, skincare, and at-home facial techniques - Treat clients through Pinch marketing as well as your own personal network - Offer appointment availability that works for you, averaging 4 to 24 hours per week - Manage products and supplies responsibly - Keep accurate and timely client records - Follow Pinch protocols and best practices - Collaborate with fellow Providers and the Pinch team for support - Utilize Pinch marketing tools to retain clients, complete patient outreach, and grow your business