Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Monday-Friday 1:30-10:00 PM (* denotes an “essential function”) - *Utilize appropriate logs and/or tracking software for all document production work - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - *Perform work in document production, proofreading, intake and workflow coordination functions, as needed - *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - *Communicate with team members, lead, supervisor or client on job or deadline concerns - *Meet contracted deadlines for service delivery to our clients - *Troubleshoot basic software or hardware problems - Help to foster a proactive environment of continuous service enhancement and relationship building with the client - Perform quality assurance on work, as requested - Adhere to Williams Lea Tag policies, in addition to client policies - Use equipment and supplies in a cost efficient manner Qualifications - High school diploma or equivalent - Minimum (1) year document production experience preferably in a legal, banking or large corporate environment - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for editing and/or creating documents - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast paced environment - Ability to communicate professionally both verbally and in writing - Must be self-motivated with a positive attitude - Proven customer service skills are required in order to create, maintain and enhance customer relationships Additional Information The salary for this role at the noted RRD location is $16.50/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLWV All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans - Department: Legal & Document Processing - Compensation: USD 16.5 - USD 16.5 - hourly

• Monitor, troubleshoot and ensure platform reliability using tools like Splunk and Zabbix • Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms • Collaborate closely with developers, architects, and platform owners • Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures • Develop and maintain Amazon CloudWatch dashboards

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: - A solid and innovative company with a strong market presence - A dynamic, diverse, and multicultural work environment - Leaders with deep market knowledge and strategic vision - Continuous learning and development

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Monday-Friday 1:30-10:00 PM (* denotes an “essential function”) - *Utilize appropriate logs and/or tracking software for all document production work - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - *Perform work in document production, proofreading, intake and workflow coordination functions, as needed - *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - *Communicate with team members, lead, supervisor or client on job or deadline concerns - *Meet contracted deadlines for service delivery to our clients - *Troubleshoot basic software or hardware problems - Help to foster a proactive environment of continuous service enhancement and relationship building with the client - Perform quality assurance on work, as requested - Adhere to Williams Lea Tag policies, in addition to client policies - Use equipment and supplies in a cost efficient manner Qualifications - High school diploma or equivalent - Minimum (1) year document production experience preferably in a legal, banking or large corporate environment - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for editing and/or creating documents - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast paced environment - Ability to communicate professionally both verbally and in writing - Must be self-motivated with a positive attitude - Proven customer service skills are required in order to create, maintain and enhance customer relationships Additional Information The salary for this role at the noted RRD location is $16.50/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans - Department: Legal & Document Processing - Compensation: USD 16.5 - USD 16.5 - hourly