FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: - A solid and innovative company with a strong market presence - A dynamic, diverse, and multicultural work environment - Leaders with deep market knowledge and strategic vision - Continuous learning and development

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Monday-Friday 1:30-10:00 PM (* denotes an “essential function”) - *Utilize appropriate logs and/or tracking software for all document production work - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - *Perform work in document production, proofreading, intake and workflow coordination functions, as needed - *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - *Communicate with team members, lead, supervisor or client on job or deadline concerns - *Meet contracted deadlines for service delivery to our clients - *Troubleshoot basic software or hardware problems - Help to foster a proactive environment of continuous service enhancement and relationship building with the client - Perform quality assurance on work, as requested - Adhere to Williams Lea Tag policies, in addition to client policies - Use equipment and supplies in a cost efficient manner Qualifications - High school diploma or equivalent - Minimum (1) year document production experience preferably in a legal, banking or large corporate environment - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for editing and/or creating documents - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast paced environment - Ability to communicate professionally both verbally and in writing - Must be self-motivated with a positive attitude - Proven customer service skills are required in order to create, maintain and enhance customer relationships Additional Information The salary for this role at the noted RRD location is $16.50/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans - Department: Legal & Document Processing - Compensation: USD 16.5 - USD 16.5 - hourly

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. (* denotes an “essential function”) Thurs-Sun, 10am-9pm ET - *Utilize appropriate logs and/or tracking software for all document production work - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - *Perform work in document production, proofreading, intake and workflow coordination functions, as needed - *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - *Communicate with team members, lead, supervisor or client on job or deadline concerns - *Meet contracted deadlines for service delivery to our clients - *Troubleshoot basic software or hardware problems - Help to foster a proactive environment of continuous service enhancement and relationship building with the client - Perform quality assurance on work, as requested - Adhere to Williams Lea Tag policies, in addition to client policies - Use equipment and supplies in a cost efficient manner Qualifications - High school diploma or equivalent - Minimum (1) year document production experience preferably in a legal, banking or large corporate environment - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for editing and/or creating documents - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast paced environment - Ability to communicate professionally both verbally and in writing - Must be self-motivated with a positive attitude - Proven customer service skills are required in order to create, maintain and enhance customer relationships Additional Information The salary range for this role at the noted RRD location is $17.50 / hour plus a $0.50 shift differential. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-MY1 #LI-hybrid All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans - Department: Legal & Document Processing - Compensation: USD 34000 - USD 35000 - yearly

As Marqeta’s Production Support Engineer II, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes. Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilize our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team. We work Flexible First. This role can be performed remotely in the United States, only in Pacific Time-zone. The Impact You’ll Have - Become a Marqeta product expert - Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels - Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues - Work cross-functionally to resolve issues and provide customer care - Provide on-call support for rotations and escalations - Assist in monitoring production transaction volume, functionality, capacity, and performance - Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning - Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements - Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve Who You Are - 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers - Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders - Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision - Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) - Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) - Comfortable working within a Linux environment - Intermediate SQL knowledge (relational database experience preferred) - Scriptwriting - Python, Ruby, Shell, etc - Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, and New Relic Nice-To-Haves - Experience in payments and/or accounting systems. - Experience working at a high-growth company. Your Manager - David Foo Recruiter For This Role - Prashant S Typical Process - Application Submission - Recruiter phone call - Hiring manager video call - Virtual “Onsite” consisting of 4-5, 45 min calls - Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: - National: A baseline tier that applies to most of the geographic territory of the United States. - Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA - Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit this page or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range in USD for this position is: - National: 72,000 - 90,000 - Premium: 77,900 - 97,400 - Premium Plus: 84,700 - 105,900 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers - Multiple health insurance options - Flexible time off – take what you need - Retirement savings program with company contribution and after tax contributions - Equity in a publicly-traded company and an Employee Stock Purchase Program - Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave - Free therapy sessions, financial and professional coaching, and legal advice - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Through Flex First, the freedom to live and work wherever you and your family thrive About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.