Title: Commercial Underwriting Assistant Manager Location: United States Job Description: At EMC, we're all about working together to make an impact. As part of our team, you'll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work. Join us, and let's improve lives together. This position can be performed remotely for candidates who reside in Indiana, Ohio, or Michigan. Essential Functions: - Supervises assigned underwriting team. - Enforces guidelines and procedures established by Corporate Office Underwriting. - Enforces underwriting guidelines and procedures specific to their branch territory. - Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes. - Implements strategies to address challenges to profit and drive that message throughout the underwriting unit. - Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations. - Coordinates with underwriters, marketing and branch management in the agency planning and review processes. - Monitors progress of underwriters' assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business. - Seeks feedback from agents and takes action to improve their experience and grow profitable books of business. - Manages existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships. - Meets with and educates agents to develop their understanding of EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities. - Communicates with agents proactively and anticipates agents and insureds' needs. Identifies opportunities and potential barriers within agency relationships. - Collaborates with marketing representatives to ensure agents receive superior customer experiences and underwriting responsiveness and select EMC as their insurer of choice. - Oversees and monitors the workload and performance of assigned underwriting team. - Develops team expertise and assists Underwriting Manager with succession planning, including identifying talent and implementing development plans for critical positions. - Collaborates with team members to establish performance goals and monitors status. - Conducts reviews and provides coaching. - Interviews, hires, and recommends salary adjustments for team members. - Resolves disciplinary issues. Identifies training needs and works with the Underwriting Manager and Administrative Services Manager (ASM) to provide training for team and encourages continuing education and ongoing quality improvement. - Supports diversity and inclusion initiatives. - Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes. - Monitors business decisions made by team to ensure that underwriters operate within set guidelines, authority limits, rate goals, and branch service directives while matching price to quality across the book of business. - Collaborates with manager to review updates received from Corporate Office Underwriting and communicates changes to team members. - Performs audits on new business and renewals for compliance and quality of the underwriting being done in the unit. Education & Experience: - Bachelor's degree, preferably in insurance or business administration or equivalent relevant experience - Six years of commercial lines underwriting experience - CPCU designation or other underwriting-related designation(s) preferred - Previous supervisory/leadership experience preferred Knowledge, Skills & Abilities: - Excellent knowledge of underwriting and risk analysis - Excellent problem-solving skills and the ability to make sound decisions - Strong computer skills, including knowledge of Microsoft Office and social media - Ability to work on multiple projects while meeting deadlines. - Excellent written and verbal communication skills, including the ability to speak effectively before groups - Strong leadership skills and ability to motivate team - Ability to effectively communicate products, procedures, business planning and system information - Exceptional customer service skills - Occasional travel; a valid driver's license with an acceptable motor vehicle report per company standards will be required if driving The hiring salary range for this position will vary based on geographic location, falling within either of the following: $100,085 - $138,285 or $110,624 - $152,122 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.

Role Description Are you a highly organized professional who thrives on supporting senior leaders and keeping complex operations running smoothly? MEM Insurance is seeking an experienced Underwriting Coordinator to provide high-level administrative and operational support to the Assistant Vice President of Underwriting (AVP, UW). In this trusted role, you will serve as a key partner to underwriting leadership, helping streamline processes, manage critical reporting, and ensure clear communication across underwriting teams. Your attention to detail, professionalism, and discretion will directly support our ability to deliver on MEM’s vision, mission, and values—while contributing to a collaborative, people-first workplace. Essential Duties and Responsibilities - Provide comprehensive administrative and operational support to the AVP, Underwriting in alignment with MEM’s vision, mission, and values. - Maintain a high level of professionalism while handling sensitive and confidential information, ensuring timely communication and follow-through on priorities. - Monitor and analyze the Application Workflow Report across all underwriting departments, identifying issues and sharing insights, potential causes, and recommendations with underwriting leadership. - Prepare and deliver monthly financial and operational reports, including Rolling 12 and Budget Variance Reports, for underwriting leadership review. - Develop periodic and special reports using internal systems such as Guidewire, ImageRight, and iNet, as requested by the AVP, UW. - Manage assigned projects, coordinating across teams to meet deadlines and support departmental initiatives. - Coordinate travel arrangements for underwriting team members, including registrations, lodging, air and ground transportation, and detailed itineraries. - Assist with planning and organizing underwriting department meetings, working with internal partners and external vendors to coordinate facilities, speakers, and catering. - Prepare and submit expense reports for underwriting leadership and team members. - As capacity allows, provide part-time support to the Underwriting Service Assistant (USA) function after training. - Perform other related duties as assigned. Qualifications - Bachelor’s degree preferred. - Five or more years of progressively responsible administrative or office support experience required. - Experience within an insurance environment, such as an agency office or property and casualty carrier, is highly desired. Benefits - Health Plans: Medical, Dental, and Vision, including fertility benefits, fully paid preventative care, and adult orthodontia. - Annual Performance Based Bonus. - Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. - Wellness and Recognition Program: Employer-paid incentives for employees and spouses. - Flexible Spending Account and Dependent Care options. - Health Savings Account: Generous employer contribution. - Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. - Employee Assistance Programs. - 401k Retirement Plan: Employer match and profit sharing. - Adoption Assistance and Tuition Assistance.

• Enter new insurance submissions into the company’s underwriting system with precision • Verify the accuracy and completeness of submissions data to maintain high standards of quality • Input necessary data into regulatory agencies’ websites as required, ensuring compliance with all regulatory requirements • Maintain accurate and up-to-date records of all submissions and regulatory filings • Communicate with underwriters to resolve any discrepancies in submission data • Perform other administrative tasks related to underwriting and regulatory compliance as needed.

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. **Ideal candidate will be located in Kansas or Oklahoma.** Essential Functions: - Prepares and approves renewals for accounts within authority limit with a focus on long term profitability, retention and achieving branch and company pricing goals. - Based on branch established guidelines, leverages negotiation skills to obtain adequate rate. - Reviews account information, including coverage details, claims history, and any relevant updates or changes. - Evaluates the risk profile of each account and assess its eligibility for renewal based on established underwriting guidelines. For accounts outside authority, prepares information for underwriter to complete the renewal. - Communicates with agents to ensure all renewal information has been requested and received. - Regularly collaborates with underwriters throughout the renewal process ensuring a holistic approach to managing the agency book of business. - Maintains proper file documentation. - Develops relationships with agents by providing excellent customer service to promote renewal retention. - Builds and nurtures relationships with agents by regularly engaging in meaningful interactions, such as face-to-face meetings, virtual meetings, phone conversations, and written communication. - Responds to concerns or issues raised by agents regarding endorsements and renewals promptly and effectively, collaborating with internal teams to find solutions that meet the needs of both the carrier and agency. - Reviews and approves endorsements that fall within a specified list of requirements and within authority. - Underwrites and provides endorsement quotes to agents. - Corresponds with agents for additional information. - Assesses the potential risks associated with proposed endorsements, taking into account factors such as policy coverage, loss history and claims data to evaluate the overall impact on the policy. - Determines if additional information or assessments are required for accurate decision-making. - Reviews and approves reinstatements and cancellations. - Assists agents with policy billing inquiries. - Performs support duties for branch departments including but not limited to, ordering and analyzing reports as appropriate, reviewing drivers, and completing monthly projects. - Collaborates with experienced underwriters and territory management team members to develop understanding of company and branch risk appetite, underwriting resources, and systems. Education & Experience: - Associate degree or equivalent relevant experience - One year of insurance industry experience or related experience - Bachelor’s degree may be considered in lieu of the insurance industry experience requirement ​Knowledge, Skills & Abilities: - Attention to detail and accurate data entry skills - Good personal computer skills with proficiency in Microsoft products - General knowledge of insurance terminology - Good problem-solving and decision-making skills - Excellent customer service and communication skills - Strong organizational and time management skills - Strong negotiation skills - Ability to work in a team setting as well as independently - Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving The hiring salary range for this position will vary based on geographic location, falling within either of the following: $46,990 - $64,911 or $51,927 - $71,385A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.