Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.  Job Description We are looking for a Senior Network Engineer/Analyst to serve as the simulation and validation engine for a large-scale network consolidation program at a US-based Tier-2 Telco. The role focuses on building and operating AWS/EVE-NG simulation labs, replicating legacy environments, and validating automated configuration outputs before deployment to production. It acts as the final technical quality gate, ensuring that all configurations are fully tested and aligned with the target-state design. This position is ideal for professionals with strong expertise in network virtualization who thrive in validation-heavy environments and quality assurance of complex network transformations. Responsibilities - Provision and manage the AWS-hosted EVE-NG virtual simulation environment from the ground up. - Recreate legacy environments by sourcing vendor firmware (e.g., Cisco, Junos, Adtran) and leveraging client-provided Site Survey Reports (SSRs) to build accurate virtual replicas of target sites. - Validate automated Low-Level Designs (LLDs) generated by the ETL pipeline by executing them within the virtual lab and confirming the correctness of routing behavior. - Cross-check generated configurations against target-state IPAM and physical site data, ensuring alignment between logical design and real-world infrastructure assumptions. - Maintain CMDB data integrity by ensuring that post-migration routing tables, As-Built documentation, and telemetry are accurately captured and updated. - Perform As-Built quality assurance by analyzing post-migration outputs (e.g., “show run”, routing tables) collected by execution teams, comparing them against simulation baselines, and publishing validated results into CMDB and As-Built repositories. Qualifications - 5+ years of experience in network engineering, infrastructure analysis, or technical QA, with strong focus on lab simulation - Hands-on expertise with network virtualization platforms such as EVE-NG, GNS3, or CML, along with cloud infrastructure knowledge (AWS EC2, VPC routing) - Strong multi-vendor routing and switching expertise, with the ability to confidently navigate and troubleshoot CLI across both legacy network devices (e.g., Junos, Adtran) and modern platforms such as Cisco SD-WAN edge - Ability to translate simulation failures into clear, actionable feedback for Network Architects and ETL/Automation teams Additional Information We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

• Provide specialized technical services in critical network environments • Reinforce the operation, evolution, and resilience of infrastructure • Manage Data Center Network Infrastructure Operation • Technical support for high-availability and resilient architectures • Execution of technical tests and connectivity validations • Create and validate firewall rules in Cisco, Fortinet, and Check Point environments • Operation and monitoring of IP/MPLS networks • Diagnosis and resolution of complex network incidents

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta