Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

OFFICE OF ECONOMIC OPPORTUNITY Office of the Economic Opportunity Mission: Strengthen Arizona’s workforce and economy. The Arizona Office of Economic Opportunity (OEO) coordinates workforce development strategy and evaluation, monitors the state's tax and regulatory competitiveness, and produces labor market, economic and demographic research and analysis. OEO is also home to the Arizona Finance Authority, which offers innovative, responsible, and sustainable financing solutions for public and private borrowers. PLATFORM ENGINEER Job Location: 1400 West Washington Street Phoenix, AZ 85007 Posting Details: Salary: $80,000 - $121,000 Grade: 27 Closing Date: Open until business needs are met Job Summary: The Platform Engineer serves as a "full-stack" technical generalist responsible for the security, stability, and scalability of the agency’s hybrid IT infrastructure . Acting as a Security Compliance Liaison and Digital Transformation Lead , this role ensures all technical deployments meet NIST security standards . The Engineer provides critical technical support for the Arizona Rural Health Transformation grant, maintaining the operational sovereignty of the infrastructure and integrations required to achieve grant-funded health data objectives. Reports to the Chief Information Officer. The position is grant-funded and employment is contingent upon the availability of funding. Arizona’s Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as a part of a financial assistance award totaling $166,988,955.92 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor endorsement, by CMS/HHS, or the U.S. Government. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Hybrid Systems Administration & Infrastructure Management: Serve as the primary technical generalist managing multi-cloud environments (GCP, AWS, Azure) with a primary emphasis on Google Cloud Platform (GCP). Administer physical and virtualized technologies, including Virtual Machines (VMs), Networking (VPCs, Firewalls), and Identity Access Management (IAM). Act as the internal technical lead for the management and integration of services received from ADOA-ASET, ensuring seamless platform integrity and rapid incident response. Manage the technical infrastructure and data integrations specifically supporting the Arizona Rural Health Transformation grant to ensure secure and reliable performance. Security Risk Remediation & Compliance Liaison: Coordinate with 3rd-party DevSecOps experts and the State CISO to understand and implement security controls. Physically remediate findings from risk and control assessments across all cloud and physical platforms. Track and mitigate CVEs and vulnerabilities to ensure perpetual adherence to NIST frameworks and state security policies securing the IT space housing the Arizona Rural Housing Health Transformation technology space. Integration Management & SOP Development: Manage the deployment and ongoing maintenance of agency integrations with ADOA-ASET enterprise services. Continuously translate system configurations, integration workflows, and remediation steps into formal Standard Operating Procedures (SOPs). Maintain cross-functional knowledge to support the Intelligent Data System (IDS) and eliminate "single-point-of-failure" risks. Support continued innovation through utilization of technology efficiencies. General IT Operations & Technology Planning: Provide end-user support and troubleshooting for agency staff. Manage IT asset inventory and hardware lifecycle. Assist leadership with technology planning including AI technologies and the evaluation of new hardware or software to ensure alignment with agency needs and state standards. Process & Policy Development: Translate state mandates and expert recommendations into formal Agency IT Policies. Create and maintain detailed Standard Operating Procedures (SOPs) for all technical workflows, system integrations, and security remediations to ensure operational sovereignty. Innovation and Automation: Research and implement innovative approaches to automate manual workflows and streamline technical interactions with agency partners. Perform related duties as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Comprehensive understanding of multi-cloud architectures (GCP, AWS, Azure) and physical server environments. • Working knowledge of NIST 800-series security controls and the remediation lifecycle for audit findings. • Understanding of IT policy development and standardized documentation frameworks. • General computer database standards and principles. • Working knowledge of AI and machine learning tools and their practical application within a cloud environment. Skill in: • Policy Writing: Drafting clear, enforceable technical policies and SOPs based on complex state or 3rd-party requirements. • Service Integration: Proficiency in managing enterprise service integrations provided by ADOA-ASET. • Working knowledge of corporate IT security standards.-Ability to evaluate emerging technologies and AI software for compatibility with state security standards. Ability to: • Translate technical security risks and infrastructure needs into official agency governance documents. • Act as a technical bridge between experts, state agencies, and internal staff to resolve security and operational gaps. • Ability to implement security fixes and configuration changes as identified by risk assessments. • Able to automate repetitive system administration tasks and streamline partner data exchanges.

 Selective Preference(s): • Demonstrated experience in NIST 800-series control implementation and risk assessment remediation. • At least 5 years of actively supporting and managing cloud environments. At least 5 years IT systems administration in a mix of Windows and Linux system. • A foundational understanding of database queries and design. • Technical Writing: Proven experience in technical process mapping and the creation of Standard Operating Procedures (SOPs) or agency-wide IT policies. Pre-Employment Requirements: • Security Certifications: Candidates must possess, or be actively working toward, one of the following: CISSP, CCSP, or CompTIA Security+. • Cloud Infrastructure Certifications: Candidates must possess, or be actively working toward, one of the following: Google Associate Cloud Engineer, AWS Cloud Practitioner, or Azure Fundamentals. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers a comprehensive benefits package to include: • Sick leave • Retirement plan • Health and dental insurance • Vacation with 10 paid holidays per year • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance • For a complete list of benefits provided by The State of Arizona, please visit our benefits page By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). *NOTE - Enrollment eligibility in ASRS will become effective after 27 weeks of employment. Contact Us: • If you have any questions, please feel free to contact Mariem Ly at mariem.ly@oeo.az.gov

Role Description The Sr. Network Engineer 4, Design & Architecture, supports the design of custom enterprise network solutions for our Comcast Business customers as well as troubleshooting, installing, implementing and administering network systems, and providing Tier IV Help Desk escalation support. Analyzes capacity issues and develops capacity planning models. Responsible for ensuring planned maintenance and testing activities are executed and for developing guidelines for network configuration and security standards. Role will be virtually based in Colorado or Illinois with up to 15% annual travel. Qualifications - B.A. or B.S. Degree in a technical field from an accredited college or university or equivalent experience. - 7+ years of experience in network design, implementation, installation, maintenance and troubleshooting of complex networks. - Equivalent combination of education and experience considered. - CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered. - Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint. - Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role. - Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations. - Strong verbal skills, to include technical presentations to all levels of technical expertise. Requirements - Serves as a technical lead, providing guidance and mentorship to junior network engineers. - Leads the design and implementation of custom network solutions for existing and potential customers. - Supports the Solutions Architect group to design, document and implement customer pilots. - Provides network engineering support to Sales organization as required. - Provides Tier IV escalation support to Help Desk. - Troubleshoots, diagnoses and resolves customer network issues. - Researches, evaluates and provides recommendations for new hardware and software solutions. - Participates in a rotating “on call” schedule to provide support for our business and customers. - Creates technical presentations as needed, presenting to various audiences. - Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks. - Follows and enforces documented processes and procedures to meet established compliance requirements. - Analyzes customer bandwidth requirements and system interdependencies. - Supports various professional services projects for existing or prospective customers. - Regular, consistent and punctual attendance; must be able to work nights and weekends as necessary. - Other duties and responsibilities as assigned. Benefits - Base pay within the range of $107,370.57 - $161,055.85. - This job can be performed in Illinois with a Pay Range of $102,490.09 - $161,055.85. - Most sales positions are eligible for a Commission under the terms of an applicable plan. - Most non-sales positions are eligible for a Bonus. - Comcast provides best-in-class Benefits to eligible employees. - Offers an array of options, expert guidance and always-on tools for physical, financial and emotional support. Company Description Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.