About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We specialize in helping clients with residential mortgage solutions and pride ourselves on strong customer service, clear communication, and a smooth loan process. We are currently looking for a Customer Service Representative to support our team by assisting clients, answering inquiries, and ensuring excellent service throughout the mortgage process. Key Responsibilities - Answer inbound calls, emails, and messages from clients in a professional and friendly manner - Provide updates to borrowers regarding loan status and next steps - Assist clients with document requests and basic loan-related questions - Support Loan Officers and Processors with administrative tasks - Maintain accurate client records and notes in the CRM system - Follow up with clients to ensure all required documents are received - Help resolve issues and escalate urgent matters when needed - Ensure high-quality customer experience and strong communication at all stages Requirements - Strong communication skills (verbal and written) - Professional attitude and customer-first mindset - Ability to multitask and stay organized in a fast-paced environment - Comfortable working with deadlines and follow-ups - Basic computer skills and ability to work with CRM systems - Ability to work independently and as part of a team Preferred Qualifications - Experience in mortgage, lending, banking, or real estate (preferred) - Experience working in customer support or client-facing roles - Familiarity with loan documentation is a plus - Knowledge of Encompass or similar systems is a plus What We Offer - Competitive salary based on experience - Stable company with 20+ years in the mortgage industry - Friendly and supportive team environment - Opportunity to grow within the mortgage and lending industry - Training and professional development

About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We specialize in helping clients with residential mortgage solutions and pride ourselves on strong customer service, clear communication, and a smooth loan process. We are currently looking for a Customer Service Representative to support our team by assisting clients, answering inquiries, and ensuring excellent service throughout the mortgage process. Key Responsibilities - Answer inbound calls, emails, and messages from clients in a professional and friendly manner - Provide updates to borrowers regarding loan status and next steps - Assist clients with document requests and basic loan-related questions - Support Loan Officers and Processors with administrative tasks - Maintain accurate client records and notes in the CRM system - Follow up with clients to ensure all required documents are received - Help resolve issues and escalate urgent matters when needed - Ensure high-quality customer experience and strong communication at all stages Requirements - Strong communication skills (verbal and written) - Professional attitude and customer-first mindset - Ability to multitask and stay organized in a fast-paced environment - Comfortable working with deadlines and follow-ups - Basic computer skills and ability to work with CRM systems - Ability to work independently and as part of a team Preferred Qualifications - Experience in mortgage, lending, banking, or real estate (preferred) - Experience working in customer support or client-facing roles - Familiarity with loan documentation is a plus - Knowledge of Encompass or similar systems is a plus What We Offer - Competitive salary based on experience - Stable company with 20+ years in the mortgage industry - Friendly and supportive team environment - Opportunity to grow within the mortgage and lending industry - Training and professional development

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem