Title: Sr. Technical Services & Ongoing Support Specialist (TSOS) - Touch Surgery Ecosystem Location:, United States of America Work Type: Remote, Full Time Job ID: R62611 Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. The role is open to candidates within the United States. Digital Technologies (DT) is Medtronic’s business unit dedicated to delivering AI, computer vision, video, and cloud technologies to the operating room and surgical training environments. The Touch Surgery™ Ecosystem is a surgical video management, data analytics, and livestreaming platform that enables surgeons, OR teams, and trainees to securely access and review surgical procedures. As adoption expands across the U.S., we are growing our Customer Success organization to support customers at scale. The Senior Technical Services & Ongoing Support Specialist (TSOS) plays a critical role in this effort, providing Tier 2 technical support for custom OR devices, livestreaming solutions, and cloud‑connected applications. Sitting between customer-facing support and engineering escalation, this role partners closely with hospital IT teams, clinicians, Customer Success colleagues, and engineering teams to resolve complex technical issues and improve system reliability. Key Responsibilities: Customer & Technical Support - Serve as a Tier 2 escalation point for complex customer issues related to surgical video capture, livestreaming, cloud connectivity, and device performance - Provide remote technical troubleshooting, with occasional on-site support as required - Diagnose and resolve issues related to: - Network configuration, firewalls, and secure hospital environments - Video quality, stream reliability, and data upload failures - Device connectivity to DNS, NTP, proxy servers, and cloud services - Leverage device logs, telemetry tools, and system diagnostics to identify root causes and implement fixes Implementation & Deployment Support - Support customers across the full lifecycle: pre‑sales technical support, implementation, go‑live, and post‑go‑live - Assist with pre-installation site surveys, system installations, maintenance, and upgrades - Partner with Product Engineering, Implementation Specialists, and Field Service Engineers to ensure a seamless customer experience Cross‑Functional Collaboration - Act as a technical bridge between Tier 1 support and Engineering, escalating issues with clear documentation and actionable insights - Collaborate closely with Product, Engineering, Sales, and Customer Success teams - Serve as a voice of the customer, feeding real‑world insights into product and service improvements Continuous Improvement - Contribute to the design and refinement of global support processes, tools, and escalation paths - Support the transition toward Tier 3 support and serviceability, including proactive issue detection and prevention - Participate in incident reviews, documentation improvements, and knowledge sharing across the global team Minimum Requirements (Must Haves): - Bachelor’s degree with 4+ years of relevant experience in a technical support, field service, or customer-facing technical role, supporting both B2B and end users, OR - Advanced degree with 2+ years of relevant experience in a technical support, field service, or customer-facing technical role, supporting both B2B and end users. Preferred Qualifications (Nice to Haves): - Experience / comfort engaging with hospital IT teams, clinicians, and internal stakeholders - Prior experience supporting technology in healthcare, medical devices, or regulated environments - Prior experience with surgical video capture, HD/4K video processing, MIS (minimally invasive surgery) video integration, video encoding/decoding, and hardware/software solutions for real-time OR video workflows. - Strong experience troubleshooting software and hardware in live production environments - Demonstrated experience working with network infrastructure, including: - IP addressing - Firewall rules and secure network environments - DNS, NTP, and proxy configuration - Ability to interpret device logs and telemetry data to diagnose issues remotely - Excellent verbal and written communication skills, with the ability to explain complex technical issues to varied audiences - Self‑motivated, action‑oriented, and comfortable working remotely with a high degree of autonomy - Familiarity with cloud-based platforms, preferably AWS, including: - Basic system architecture concepts - Monitoring and troubleshooting cloud-connected systems - Experience with Linux-based systems (user or support level) - Hands-on experience with Jira, ServiceNow, ServiceMax, PagerDuty, or similar ticketing / incident management tools For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$84,800.00 - $127,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Overview Responsibilities Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? - £27,976.00 Annual Salary - Fully Work from Home Role - Ideal for maintaining a work life balance while still being part of a team - Details - Start date: July 2026 - Location: Work from Home - Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 - Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history *Please note that after successful completion of an assessment an interview via teams will take place* Firstly, what you get from us! - Perks at Work – Savings Discounts / Free Online Classes - Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice - Critical Illness – up to £10,000 - Cycle to Work Scheme - Eyecare support voucher - Holiday Purchase Scheme - Length of Service Awards - Workplace Pension - Monthly Inspire Awards – For the best of the best - Refer-A-Friend earns up to £1,200 for you - Monthly Wellbeing Webinars - Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor - We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times - You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them - We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: - Supporting the bank’s way of working to help as many customers as possible - Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business - Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored - Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: - Process Excellence- Doing things well means something to you and you will always strive to improve on your work. - Collaboration- You enjoy working with others and you like working as a team player. - Communication- You can speak and write clearly and in a confident manner. - Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. - Open-Mindedness- You are able to be open to different ways of thinking and new ideas. - Critical Thinking- You are able to think logically when making decisions. - Solution Orientation- Having a forward thinking mindset focused on resolving challenges. - Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: - Excellent communication skills, both verbal and written - A background of working within a regulatory environment - Good technology skills with the ability to use Microsoft Office - A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Name of the position: L2 Infra Support Location: Coimbatore No. of resources needed : 01 Mode: Fulltime Years of experience: 8+ Years Role Summary: The Infrastructure Support Engineer (Windows + DBA) – L2 Support role is responsible for providing overnight operational support across Windows Server and SQL Server environments. The role focuses on proactive monitoring, incident management, patching, deployment execution, and routine maintenance to ensure system reliability, database performance, and overall platform stability. The resource will operate within defined SOPs, runbooks, and escalation frameworks while coordinating with client teams for seamless operations. Key Responsibilities: · Monitor Windows Server infrastructure, SQL Server databases, and Azure VM environments using tools such as PRTG, Azure Monitor, and other monitoring platforms · Review alerts, acknowledge incidents, and perform triage and resolution based on established SOPs and runbooks · Resolve infrastructure and database-related issues, escalating complex incidents to L3 teams or client stakeholders as required · Perform Windows OS patching, security updates, and software upgrades during scheduled maintenance windows · Execute database maintenance activities including backups, integrity checks, job monitoring, and performance validation · Monitor database instances, SQL Agent jobs, backup status, and server resource utilization to ensure operational health · Execute application and database deployments using tools such as Azure DevOps, Redgate, DB Maestro, or other approved deployment platforms · Validate system and database functionality post deployments and maintenance activities · Document all operational activities, incident resolutions, and maintenance outcomes in tracking systems · Coordinate with client teams (including Paradigm and associated stakeholders) for change approvals, release execution, and incident communication · Support service requests, incident tickets, and operational tasks within defined SLA timelines · Contribute to continuous improvement initiatives, automation opportunities, and backlog items across infrastructure and database platforms Required Skills and Qualifications: · 8+ years of experience in Windows Server administration and SQL Server support · Working knowledge of Windows Server environments (patching, services, performance monitoring, event logs) · Basic to intermediate knowledge of SQL Server administration, monitoring, and troubleshooting · Experience with monitoring tools such as PRTG, Azure Monitor, or equivalent · Understanding of OS patching, database backup strategies, job monitoring, and deployment processes · Familiarity with deployment tools such as Azure DevOps, Redgate, DB Maestro, or similar · Ability to execute tasks based on SOPs and perform structured incident troubleshooting · Strong analytical and problem-solving skills with attention to detail · Good communication and coordination skills, especially in a shift-based support model Preferred Qualifications: · Exposure to Azure infrastructure (Azure VMs, networking basics, and cloud monitoring) · Basic scripting knowledge (PowerShell, T-SQL) · Experience working in ITIL-based support environments · Prior experience in managed services or production support engagements

Title: Care Guide Support Specialist Location: US-Utah-SLC time type Full time job requisition id M10946 Job Description: Job Description Summary ‎ The Care Guide Support Specialist is responsible for providing expert technical and customer support to both medical and non-medical customers. This role involves troubleshooting, resolving technical issues, and ensuring customers fully benefit from the company’s products and services. The Specialist will also coordinate with care center staff to provide exceptional experiences for patients and members. ‎ How will you make an impact & Requirements ‎ Care Guide Support Specialist Must successfully complete 6-8 weeks of training with 100% attendance. Key responsibilities include addressing inquiries, making appointments, and maintaining effective communication between the organization and its clients. The ideal candidate will possess strong problem-solving skills, technical expertise, and a customer-focused approach, with a high level of professionalism in handling sensitive medical information. Key Responsibilities: Technical and Customer Support: - Respond to customer inquiries promptly via phone, email, or chat and ensure efficient resolution of issues. - Advance knowledge of technology including ability to troubleshoot connectivity., and communicate complex technical information to customers in an understandable and customer-friendly manner. - Medical Customer Service & Coordination: - Provide customer service to patients/ members, addressing inquiries regarding medical appointments, insurance verification and eligibility determinations, benefits, etc. - Process medical orders, including verifying patient information, coordinating, and ensuring accuracy in documentation. - Providing accurate information related to care center services, locations and providers - Work closely with care center staff to ensure a seamless and best-in-class experience for all customers, particularly for medical-related inquiries. - Utilize appropriate tools to help determine next steps, including RN Triage, Urgent/Emergent and other processes as appropriate - Respond to questions regarding claims, pharmacy, benefits and other insurance related topics and issues - Issue Resolution & Troubleshooting: - Diagnose and resolve technical and customer service-related issues, escalating complex or unresolved problems to higher-level teams as needed. - Maintain follow-up communication with customers to ensure issues are fully resolved and that they are satisfied with the outcome. - Customer Documentation & Record Keeping: - Accurately document all customer interactions, technical support issues, and resolutions in the company's CRM or ticketing system. - Maintain confidentiality and adhere to HIPAA regulations when handling sensitive medical information. Collaboration & Feedback: - Collaborate with other internal teams, including technical support, care centers, and product development, to improve customer service processes and enhance product offerings. - Participate in calibrations where your results, call recordings, etc. are shared with others for the purpose of quality improvement and assessment. Visual Acuity: - Ability to read text on a computer screen or printed documents for several hours at a time. - Sitting for Extended Periods: - Sitting for extended periods while answering calls, responding to emails, or using a computer. - Suggested Duration: 4-8 hours per day, with regular breaks. Use of Computer and Office Equipment: - Required to use a computer, laptop camera, headset, and other office equipment. - Ability to type and use a mouse/keyboard efficiently, along with headset or phone usage for communication. - Required to appear on camera and in compliance with our dress code for all meetings, training, coachings and other designated interactions. - Required to maintain stable internet connectivity in compliance with company standards. - Ability to type quickly and accurately, manage multiple tasks simultaneously, and handle office equipment (e.g., headset, mouse). Clear Communication: - Clear speaking and listening abilities, as well as accurate written communication skills. Physical Stamina: - While not physically demanding in terms of heavy lifting or strenuous activity, remote customer service workers may need to maintain focus for long periods, sometimes requiring stamina to stay engaged. - Ability to remain alert and engaged during calls and interactions for extended periods (e.g., 4-8 hours). - Occasional Lifting of Office Equipment: - While this position doesn’t generally face heavy physical tasks, you may need to move or set up their office equipment occasionally, such as adjusting a desk, setting up a new monitor, or repositioning chairs. - Ability to lift office supplies or equipment (typically 10-20 lbs). Work Environment Maintenance: - Ability to arrange a work area that promotes efficiency, comfort and ensures the confidentiality of our customers/patients which includes potentially involving adjusting furniture or organizing equipment. This requires a dedicated, private interruption free work space. - Company policy prohibits employees from providing dependent care for an adult or child during work hours. - Hybrid employees must adhere to in-office schedules and requirements as determined by management - This represents a summary and not an exhaustive list of duties, responsibilities or requirements for this role. **This position is bonus eligible based on individual and company performance.** ‎ Compensation: $20.00 to $30.00