About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We specialize in helping clients with residential mortgage solutions and pride ourselves on strong customer service, clear communication, and a smooth loan process. We are currently looking for a Customer Service Representative to support our team by assisting clients, answering inquiries, and ensuring excellent service throughout the mortgage process. Key Responsibilities - Answer inbound calls, emails, and messages from clients in a professional and friendly manner - Provide updates to borrowers regarding loan status and next steps - Assist clients with document requests and basic loan-related questions - Support Loan Officers and Processors with administrative tasks - Maintain accurate client records and notes in the CRM system - Follow up with clients to ensure all required documents are received - Help resolve issues and escalate urgent matters when needed - Ensure high-quality customer experience and strong communication at all stages Requirements - Strong communication skills (verbal and written) - Professional attitude and customer-first mindset - Ability to multitask and stay organized in a fast-paced environment - Comfortable working with deadlines and follow-ups - Basic computer skills and ability to work with CRM systems - Ability to work independently and as part of a team Preferred Qualifications - Experience in mortgage, lending, banking, or real estate (preferred) - Experience working in customer support or client-facing roles - Familiarity with loan documentation is a plus - Knowledge of Encompass or similar systems is a plus What We Offer - Competitive salary based on experience - Stable company with 20+ years in the mortgage industry - Friendly and supportive team environment - Opportunity to grow within the mortgage and lending industry - Training and professional development

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Title: Sr. Technical Services & Ongoing Support Specialist (TSOS) - Touch Surgery Ecosystem Location:, United States of America Work Type: Remote, Full Time Job ID: R62611 Job Description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. The role is open to candidates within the United States. Digital Technologies (DT) is Medtronic’s business unit dedicated to delivering AI, computer vision, video, and cloud technologies to the operating room and surgical training environments. The Touch Surgery™ Ecosystem is a surgical video management, data analytics, and livestreaming platform that enables surgeons, OR teams, and trainees to securely access and review surgical procedures. As adoption expands across the U.S., we are growing our Customer Success organization to support customers at scale. The Senior Technical Services & Ongoing Support Specialist (TSOS) plays a critical role in this effort, providing Tier 2 technical support for custom OR devices, livestreaming solutions, and cloud‑connected applications. Sitting between customer-facing support and engineering escalation, this role partners closely with hospital IT teams, clinicians, Customer Success colleagues, and engineering teams to resolve complex technical issues and improve system reliability. Key Responsibilities: Customer & Technical Support - Serve as a Tier 2 escalation point for complex customer issues related to surgical video capture, livestreaming, cloud connectivity, and device performance - Provide remote technical troubleshooting, with occasional on-site support as required - Diagnose and resolve issues related to: - Network configuration, firewalls, and secure hospital environments - Video quality, stream reliability, and data upload failures - Device connectivity to DNS, NTP, proxy servers, and cloud services - Leverage device logs, telemetry tools, and system diagnostics to identify root causes and implement fixes Implementation & Deployment Support - Support customers across the full lifecycle: pre‑sales technical support, implementation, go‑live, and post‑go‑live - Assist with pre-installation site surveys, system installations, maintenance, and upgrades - Partner with Product Engineering, Implementation Specialists, and Field Service Engineers to ensure a seamless customer experience Cross‑Functional Collaboration - Act as a technical bridge between Tier 1 support and Engineering, escalating issues with clear documentation and actionable insights - Collaborate closely with Product, Engineering, Sales, and Customer Success teams - Serve as a voice of the customer, feeding real‑world insights into product and service improvements Continuous Improvement - Contribute to the design and refinement of global support processes, tools, and escalation paths - Support the transition toward Tier 3 support and serviceability, including proactive issue detection and prevention - Participate in incident reviews, documentation improvements, and knowledge sharing across the global team Minimum Requirements (Must Haves): - Bachelor’s degree with 4+ years of relevant experience in a technical support, field service, or customer-facing technical role, supporting both B2B and end users, OR - Advanced degree with 2+ years of relevant experience in a technical support, field service, or customer-facing technical role, supporting both B2B and end users. Preferred Qualifications (Nice to Haves): - Experience / comfort engaging with hospital IT teams, clinicians, and internal stakeholders - Prior experience supporting technology in healthcare, medical devices, or regulated environments - Prior experience with surgical video capture, HD/4K video processing, MIS (minimally invasive surgery) video integration, video encoding/decoding, and hardware/software solutions for real-time OR video workflows. - Strong experience troubleshooting software and hardware in live production environments - Demonstrated experience working with network infrastructure, including: - IP addressing - Firewall rules and secure network environments - DNS, NTP, and proxy configuration - Ability to interpret device logs and telemetry data to diagnose issues remotely - Excellent verbal and written communication skills, with the ability to explain complex technical issues to varied audiences - Self‑motivated, action‑oriented, and comfortable working remotely with a high degree of autonomy - Familiarity with cloud-based platforms, preferably AWS, including: - Basic system architecture concepts - Monitoring and troubleshooting cloud-connected systems - Experience with Linux-based systems (user or support level) - Hands-on experience with Jira, ServiceNow, ServiceMax, PagerDuty, or similar ticketing / incident management tools For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$84,800.00 - $127,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).