• Translate product strategy into executable integration and platform roadmaps with clear milestones and accountability. • Manage dependencies, risks, architectural tradeoffs, and release readiness to ensure predictable delivery. • Establish scalable frameworks as Cyera continues rapid growth. • Build and maintain strong technical relationships with strategic partners (cloud providers, SaaS platforms, data platforms, security vendors). • Identify, evaluate, and prioritize high-impact integrations that strengthen or expand Cyera’s strategic alliances and unlock new revenue opportunities. • Proactively uncover innovative integration opportunities that do not yet exist but can differentiate Cyera in the market. • Lead technical discovery and alignment sessions with partner engineering teams to define scope, architecture, and joint success metrics. • Drive integrations from concept through GA launch, ensuring scalability, security, and enterprise readiness. • Partner closely with Product Marketing to translate technical integrations and platform capabilities into compelling narratives and value propositions. • Collaborate with Sales and Sales Engineering to create technically accurate enablement materials, demos, architecture diagrams, and customer-facing documentation. • Contribute to technical content such as blogs, integration guides, competitive positioning, and field enablement playbooks. • Ensure internal teams clearly understand integration architecture, customer use cases, and differentiation. • Support field feedback loops by incorporating customer insights into future integration roadmap planning. • Engage deeply in architecture discussions around APIs, data pipelines, cloud environments, and security controls. • Ensure integrations meet Cyera’s security, compliance, scalability, and performance standards. • Identify technical and commercial risks early and drive mitigation strategies. • Communicate status, tradeoffs, and recommendations clearly to executive leadership.

Keywords Studios is seeking a Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. Key Responsibilities - VIP Program Design: Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders—from tiered support access to proactive account management. - Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations). - Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI. - High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. You will lead discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line. - Operational Blueprinting: Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard. - RFP Leadership (VIP Segment): Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart. Qualifications - VIP & Retention Expertise: 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management within the gaming or luxury digital services space. - Revenue Mindset: Deep understanding of "Support as a Profit Center." You should be comfortable discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies. - Executive Gravitas: Exceptional presence and communication skills. You must be able to build immediate trust with client-side Product Managers and Commercial Directors who are protective of their top-tier revenue drivers. - Strategic Design: Proven ability to turn player data and client goals into a structured, scalable service program. - Gaming Industry DNA: A deep understanding of the "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service).

• Business-to-Technical Translation: Partner with sales teams to understand business needs, strategic priorities, and technical constraints; map those to DataRobot capabilities, with tailored messaging for different personas. • Demo Execution and Use Case Framing: Deliver engaging, outcome-oriented demos for both new prospects and existing customers; help shape and refine use cases based on maturity, need, and strategic alignment. • Solution Design & Deployment Readiness: Define key technical requirements, recommend deployment models that meet specific security mandates, and advise on data readiness to ensure quick time-to-value for new and expansion opportunities. • Compliance & Security Alignment: Support conversations around AI governance, data security, model transparency, and responsible AI practices in alignment with regulations and standards. • Cross-Functional Feedback Loop: Provide structured feedback on specific needs, procurement hurdles, and technical blockers to Product, Marketing, and Enablement teams. • Sales Collaboration: Act as a trusted advisor across the sales team by supporting Regional Director and Account Executives with the technical knowledge and assets that advance AI adoption.

, India Job Family Group: Downstream Supply Chain Worker Type: Regular Posting Start Date: April 14, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: What’s the role As a Solution Architect for Demand and Supply Planning you will play a critical role in ensuring the process core remains stable and efficient. You will have deep design and technical knowledge of current processes and tools, holds accountability for process and tool reliability, supports system-related implementation of major projects, and builds competency within the wider Lubricants America organization. This will have to be done while ensuring Lubricants drives towards best in class. You’ll thrive on working closely with global excellence teams on road map development while at the same time delivering on the ground solutions to meet evolving customer and business needs. What you’ll be doing - Collaborate with global solution architect community, lead super users, end users to embed and strengthen the understanding and execution of system process activities on the ground and strengthen the regional support model. - Subject matter expert of demand and supply planning processes and tools - Help the business deliver Change Request and IT change with value and timeliness in mind. - Collaborate with regional counterparts and global excellence teams to remain connected to changes to tools and processes. - Help drive process changes led by business strategy and business processes. What you bring - Bachelor’s degree in Supply Chain, Computer Science, or a related field, with hands-on experience in supply chain software tools, particularly Kinaxis - Proven experience implementing Kinaxis in a supply chain environment - Prior Supply Chain experience in addition planning tools is required. - Expert Level Knowledge of demand and supply planning and interface with E2E supply chain/SAP is essential. - Expertise in the design, documentation, and deployment of process along with continuous improvement mindset. - Understanding of functional process deeply and how they integrate end to end successfully and efficiently. - Assume responsibility across & outside the lubricants process area when it comes to end-to-end scenarios to ensure integration across all processes for critical business activities. - Excellent people skills when it comes to implementation. You will inspire people to make changes that will have a direct impact on our commercial success. Furthermore, you will have: - Strong stakeholder management skills - Ability to identify and respond quickly to changing priorities and multi-task. - Willingness to work during US hours (Houston). The role will be based out of Bangalore (remote can be considered) to support the LSC network in the United States. After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together. - Continuously grow the transferable skills you need to get ahead. - Work at the forefront of technology, trends, and practices. - Collaborate with experienced colleagues with unique expertise. - Achieve your balance in a values-led culture that encourages you to be the best version of yourself. - Benefit from flexible working hours, and the possibility of remote/mobile working. - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents. - Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. - Grow as you progress through diverse career opportunities in national and - international teams. - Gain access to a wide range of training and development programmes. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here - The role will be based out of India to support the lubricants business in the North America. The working hours will be US hours (Houston) with some flexibility. Shift allowance (as per India country norms i.e. IRN 475/ per day (shift)) will be provided for the off-shift requirement in addition to the regular salary. DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.