, India Job Family Group: Downstream Supply Chain Worker Type: Regular Posting Start Date: April 14, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: What’s the role As a Solution Architect for Demand and Supply Planning you will play a critical role in ensuring the process core remains stable and efficient. You will have deep design and technical knowledge of current processes and tools, holds accountability for process and tool reliability, supports system-related implementation of major projects, and builds competency within the wider Lubricants America organization. This will have to be done while ensuring Lubricants drives towards best in class. You’ll thrive on working closely with global excellence teams on road map development while at the same time delivering on the ground solutions to meet evolving customer and business needs. What you’ll be doing - Collaborate with global solution architect community, lead super users, end users to embed and strengthen the understanding and execution of system process activities on the ground and strengthen the regional support model. - Subject matter expert of demand and supply planning processes and tools - Help the business deliver Change Request and IT change with value and timeliness in mind. - Collaborate with regional counterparts and global excellence teams to remain connected to changes to tools and processes. - Help drive process changes led by business strategy and business processes. What you bring - Bachelor’s degree in Supply Chain, Computer Science, or a related field, with hands-on experience in supply chain software tools, particularly Kinaxis - Proven experience implementing Kinaxis in a supply chain environment - Prior Supply Chain experience in addition planning tools is required. - Expert Level Knowledge of demand and supply planning and interface with E2E supply chain/SAP is essential. - Expertise in the design, documentation, and deployment of process along with continuous improvement mindset. - Understanding of functional process deeply and how they integrate end to end successfully and efficiently. - Assume responsibility across & outside the lubricants process area when it comes to end-to-end scenarios to ensure integration across all processes for critical business activities. - Excellent people skills when it comes to implementation. You will inspire people to make changes that will have a direct impact on our commercial success. Furthermore, you will have: - Strong stakeholder management skills - Ability to identify and respond quickly to changing priorities and multi-task. - Willingness to work during US hours (Houston). The role will be based out of Bangalore (remote can be considered) to support the LSC network in the United States. After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together. - Continuously grow the transferable skills you need to get ahead. - Work at the forefront of technology, trends, and practices. - Collaborate with experienced colleagues with unique expertise. - Achieve your balance in a values-led culture that encourages you to be the best version of yourself. - Benefit from flexible working hours, and the possibility of remote/mobile working. - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents. - Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. - Grow as you progress through diverse career opportunities in national and - international teams. - Gain access to a wide range of training and development programmes. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here - The role will be based out of India to support the lubricants business in the North America. The working hours will be US hours (Houston) with some flexibility. Shift allowance (as per India country norms i.e. IRN 475/ per day (shift)) will be provided for the off-shift requirement in addition to the regular salary. DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

• Manage complex technical integrations (as integrating to client's APIs) • Support our teams on tasks and tickets that requires custom configurations and permissions specifics to your position (such as file processing and automation tasks) • Fetch data from our APIs to build custom reports to clients and for internal need • Constantly defy the status quo to come up with solutions to enhance the daily work • Assist in building web applications and tools to support and improve the work from all teams in the company

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality. Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines. To thrive in this role, you need to have: - Extensive Managed Services experience handling complex cross-technology infrastructure. - Strong understanding of ITIL processes. - Proven experience working with vendors and/or third parties. - Ability to communicate and work across different cultures and social groups. - Effective planning skills, even in changing circumstances. - Positive outlook and ability to work well under pressure. - Active listening skills and adaptability to changing client needs. - Client-focused approach to create positive client experiences throughout their journey. - Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Workplace type: On-site WorkingAbout NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have: - Moderate-level experience in managed services roles handling cross-technology infrastructure. - Knowledge of ticketing tools, preferably ServiceNow. - Familiarity with ITIL processes and experience working with vendors and third parties. - Proficiency in planning activities and projects, taking changing circumstances into account. - Ability to work longer hours when necessary and adapt to changing circumstances with ease. - Proven ability to communicate effectively and work across different cultures and social groups. - Positive outlook and ability to work well under pressure. - Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. - Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site WorkingAbout NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.