Keywords Studios

• Mentor and grow engineers of all levels, fostering a culture of technical excellence and continuous improvement. • Bridge the gap between company needs and team execution by maintaining and updating the tools, talents, and skills the team needs to drive future studio-wide engineering growth. • Maintain the ability to contribute high-quality code as an individual contributor on assigned projects. • Champion code quality by setting engineering standards and performing insightful code reviews that serve as teaching moments for the team. • Manage and mentor a team of engineers, conducting regular 1:1s to provide them with actionable feedback to promote career progression.

Social Support Specialist Location: Boston United States Job Description: Role Overview: The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust. Key Responsibilities: ● Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. ● Actively engage with community members to encourage constructive dialogue and positive participation ● Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations ● Respond to community inquiries, concerns, and reports in a professional and empathetic manner ● Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders ● Support incident response and sensitive situations with sound judgment and discretion Requirements and qualifications: ● 3+ years in high-tier community support or moderation, specifically within the gaming industry. ● Deep familiarity with Western gaming culture and social media nuances ● Relevant knowledge of Discord server management and Steam community tools. ● Proficiency in Zendesk and Sprout Social is a significant plus. ● Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette. ● Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content ● Attention to detail and consistency in decision-making ● Ability to foster inclusive, respectful, and welcoming online spaces Preferred Qualifications: ● Knowledge of online harassment patterns, hate speech policies, and community governance best practices ● Ability to work time zones or flexible schedules including weekends, if required. Benefits: ● Salary $38,000 - $45,000 yearly gross ● Full-time schedule, plus employee benefits, including health and dental care, when eligible. ● Employee Assistance Program. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move Role Information: EN Studio: Keywords Studios Location: Americas, United States Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

• Create high-quality real-time environments, architecture, modular kits, hero assets, materials, terrain, foliage, and world-building content. • Produce benchmark assets and scenes that communicate expectations for composition, scale, visual hierarchy, material quality, environmental storytelling, and final polish. • Translate art direction, concept art, reference material, design requirements, and client feedback into clear production goals. • Establish environment-art strategies for modular construction, asset reuse, trim sheets, material systems, terrain, foliage, set dressing, and world building. • Maintain a strong hands-on contribution when establishing quality bars, validating workflows, solving difficult problems, or supporting critical deliverables. • Evaluate environment artwork objectively and provide specific, actionable feedback through reviews, paintovers, blockouts, reference boards, documentation, or in-engine examples. • Partner with Art Direction, Production, and Technical Art to define environment workflows that balance visual quality, scope, schedule, and technical requirements. • Identify artistic, technical, and production risks early and recommend practical solutions. • Help teams break down broad or incomplete direction into understandable tasks, milestones, priorities, and acceptance criteria. • Improve environment-art pipelines through reusable workflows, templates, documentation, example assets, and production standards. • Support planning and estimation by evaluating asset complexity, dependencies, staffing needs, and production risks. • Troubleshoot challenging issues related to asset construction, materials, world building, optimization, engine implementation, or content integration. • Help ensure environments meet project requirements for performance, memory, streaming, draw calls, shader complexity, collision, LODs, and platform limitations. • Guide environment artists across internal teams, partner studios, and external development groups. • Mentor senior artists and emerging leads in artistic judgment, communication, planning, review practices, and decision-making. • Collaborate with Art Directors to maintain a consistent visual direction across teams and deliverables. • Participate in client meetings, milestone reviews, art reviews, and project-planning discussions when senior environment-art representation is needed. • Communicate risks, tradeoffs, priorities, and recommendations clearly to artistic and non-artistic stakeholders. • Help align teams working across different studios, disciplines, cultures, and time zones. • Support prototypes, art tests, project pitches, preproduction efforts, and early pipeline development. • Contribute to the continued growth of GameSim’s environment-art discipline through mentorship, hiring support, portfolio reviews, documentation, and capability planning.

Role Description 今回募集するのは、プレイヤーエンゲージメント部門のTrust and Safetyチームのコンテンツモデレーターです。モデレーターはオンラインおよび現実世界で人々の安全を担保します。ハラスメントや性的な意味合い、不必要な暴力や人種差別などがなく、オンラインで友好的なコミュニケーションができるような健全なコミュニティ維持に努めます。 - オンラインゲーム、SNSプラットフォーム、フォーラムなどにおいて、受信したすべてのコミュニティ上での投稿（テキスト、ビデオ、画像、音声）をレビュー - クライアント様の掲げるポリシーやガイドラインに沿っているかの確認 - プレイヤーの方々との直接的なコミュニケーション - 国内外のチームメンバーとの連携 - 安全かつ快適なコミュニティの維持のサポート - 必要に応じて報告書などの書類作成 ※配属先のチームにより多少の違いやビジネス環境の変化に応じて変更する可能性があります。 ※投稿監視するコンテンツのうち、不適合なコンテンツはわずか2-6%ですが、そのようなコンテンツを見ることもあるもしれません。当社は、従業員の方が不要なコンテンツに触れる機会ができるだけ少なくなるように日々努力しています。また、不要なコンテンツを処理するためにサポートが必要な場合は、さまざまなツールを利用できるようにしています。 Qualifications - ネイティブレベルの日本語およびビズネスレベル以上の英語スキルをお持ちの方（目安：TOEIC800） - 基本的なPCスキルをお持ちの方（Excel、Word、メール対応等） - ゲームやSNSに興味・関心をお持ちの方 Requirements - オンラインコミュニティの管理またはモデレーション（投稿監視）を行った経験 求める人物像 - 情緒が安定していて、自己認識があり、分析できる方 - マルチタスクが可能で柔軟に対応することができる方 - 細部や正確さにこだわりを持って業務にあたれる方 Benefits - 社会保険完備 - 有給休暇 - 慶弔休暇 - 特別休暇 - 社員紹介制度 - 社内イベント多数（お花見、BBQ、忘年会などオフラインでのイベントも多数🎉） - 服装、髪型自由 - 屋内原則禁煙（オフィス内に喫煙室あり） - EAP従業員支援プログラム - 福利厚生プログラム（リロクラブ） - 交通費支給（月額3万円を上限とし、オフィスへの出社日数に応じて実費支給） - 在宅勤務手当（社内規定による） 勤務時間・曜日 土日祝を含むシフト制、週5日勤務 (実働8時間／日) 選考に関して 選考のすべてをオンラインにて実施しております。 - 書類選考 - オンライン面接 - 語学テスト - オンライン面接 - 内定 ※上記の流れは変更する可能性があります。 ※応募フォームに名前を入力する際は英語表記（アルファベット）でご入力をお願い致します。 ※テスト受験に際し、PCとインターネット環境、またマイクとウェブカメラが必要となります。

• オンラインゲーム、SNSプラットフォーム、フォーラムなどにおいて、受信したすべてのコミュニティ上での投稿（テキスト、ビデオ、画像、音声）をレビューし、クライアント様の掲げるポリシーやガイドラインに沿っているかの確認 • プレイヤーの方々との直接的なコミュニケーション • 国内外のチームメンバーとの連携 • 安全かつ快適なコミュニティの維持のサポート • 必要に応じて報告書などの書類作成

• Creates and maintains tools, scripts and pipelines that help the art team produce high-quality visual content efficiently. • Works closely with artists, designers, engineers and other technical experts to identify technical issues, improve workflows and support production needs. • Helps the art team communicate technical requirements and constraints to the development team. • Solves technical challenges creatively to maximise visual quality while staying within real-time performance and hardware limitations. • Supports the creation, optimisation and implementation of complex visual content, including materials, shaders, procedural assets and VFX. • Prototypes, develops, profiles and implements procedural VFX, including particles, post-processing effects, shaders and related visual systems. • Contributes to pipeline development, optimisation and best practices across content creation, integration and performance. • Drives the creation of complex procedural and physically based content, helping ensure assets are efficient, scalable and production-ready.

• Tâches quotidiennes comprennent la résolution d'incidents techniques et l'analyse des données de support. • Proposer et piloter des initiatives visant à améliorer l'efficacité, l'automatisation et la qualité globale du support. • Générer des rapports réguliers sur les performances et les problématiques émergentes. • Participer aux réunions de suivi avec les clients pour aligner les opérations de support.

• Act as a subject matter expert on supported titles, maintaining a deep understanding of game mechanics to provide high-tier guidance and troubleshooting. • Support incident response and sensitive situations with sound judgment and discretion. • Identify emerging community trends, risks, and recurring issues. • Communicate insights and observations clearly to internal stakeholders to support proactive decision-making. • Manage social media and community platforms (e.g., Discord, X, Facebook) in line with platform guidelines, community standards, and company policies. • Actively engage with community members to encourage constructive dialogue and positive participation. • Respond to community inquiries, concerns, and reports with professionalism and empathy. • Accurately assess user-generated content, distinguishing humor, sarcasm, criticism, and genuine policy violations. • Maintain a safe, inclusive, and respectful community environment that supports player trust and brand reputation. • Ensure alignment with company policies and community governance standards.

• Create high-quality real-time lighting for gameplay environments, levels, cinematics, characters, and interactive sequences. • Translate art direction, concept art, reference material, gameplay requirements, narrative goals, and client feedback into effective lighting solutions. • Use lighting to establish mood, atmosphere, visual hierarchy, environmental storytelling, and player focus. • Ensure lighting supports gameplay readability, navigation, combat visibility, character presentation, and important interactive elements. • Develop and refine exposure, color, contrast, fog, atmosphere, reflections, shadows, emissive response, color grading, and post-processing. • Create lighting for a range of visual styles, including realistic, stylized, cinematic, and highly art-directed projects. • Maintain visual consistency across related environments, gameplay spaces, sequences, times of day, and lighting conditions. • Bring assigned scenes from initial lighting setup through final polish. • Respond to feedback from Art Direction, project leadership, and clients in a timely and professional manner. • Ensure completed work meets project requirements for quality, performance, organization, and delivery.

• Create high-quality real-time lighting for gameplay environments, levels, cinematics, characters, and interactive sequences. • Translate art direction, concept art, reference material, gameplay requirements, narrative goals, and client feedback into effective lighting solutions. • Use lighting to establish mood, atmosphere, visual hierarchy, environmental storytelling, and player focus. • Ensure lighting supports gameplay readability, navigation, combat visibility, character presentation, and important interactive elements. • Develop and refine exposure, color, contrast, fog, atmosphere, reflections, shadows, emissive response, color grading, and post-processing. • Create lighting for a range of visual styles, including realistic, stylized, cinematic, and highly art-directed projects. • Maintain visual consistency across related environments, gameplay spaces, sequences, times of day, and lighting conditions. • Bring assigned scenes from initial lighting setup through final polish. • Respond to feedback from Art Direction, project leadership, and clients in a timely and professional manner. • Ensure completed work meets project requirements for quality, performance, organization, and delivery. • Help oversee lighting work for an assigned scene, group of scenes, feature, or milestone when requested by project leadership. • Review the work of other lighting artists or multidisciplinary artists contributing to lighting. • Provide clear, respectful, and actionable feedback through written notes, live reviews, reference images, paintovers, or in-engine examples. • Help ensure lighting work follows approved visual targets, technical standards, and project requirements. • Communicate expected outcomes, priorities, and quality standards to artists working within an assigned area. • Monitor the visual progress of assigned lighting work and identify scenes that may require additional revision or support. • Confirm that feedback has been addressed before work is submitted for senior, Art Director, or client review. • Support junior or less-experienced artists with lighting fundamentals, engine workflows, scene organization, optimization, and production practices. • Lead by example through reliable execution, clear communication, constructive collaboration, and professional conduct. • Escalate unresolved quality, schedule, scope, or technical concerns to the appropriate senior artist, Art Director, or Producer.