About us At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you. We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person. Why This Role Matters We are just scratching the surface of how to use advancements in AI to attract new patients and keep them retained throughout their care journey. The Growth team steers how patients see Pomelo when they first hear about us, and how we stay connected with them over time. There is real, wide-open opportunity to try novel approaches using LLMs to craft messaging, optimize likelihood of responses, and automate call campaigns with voice AI. You'll work directly with our data team to find meaningful insights on patient engagement patterns and turn them into systems that work at scale. What You'll Do - Prototype and build features to improve our patient outreach and automated re-engagement platform - Test and iterate on voice agents to streamline patient onboarding - Improve our AI-generated messaging framework and expand into new communication modalities - Own large product areas end-to-end, with the opportunity to build net-new products from scratch - Partner with data science to analyze engagement patterns and turn insights into product improvements Problems You'll Dig Into - How do we effectively and efficiently pitch our message to prospective patients? - How can we leverage new advancements in voice AI to reach patients at scale? - When patients stop engaging, how do we best reach them across app, SMS, email, and voice channels? - How do we use LLMs to personalize messaging and optimize response rates? - Why do certain patients stay engaged and others churn? Tech Stack React, Kotlin, Python, Dagster, dbt, SQL. Voice AI models and LLMs for messaging and outreach. Who You Are - You have a strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience - You have experience building and shipping high-quality software, ideally in growth, engagement, or outreach-oriented products - You're comfortable working across the full stack and moving between frontend, backend, and data tooling - You're excited about applying AI and LLMs to real product problems, not just experimenting with them - You're keeping up with trends in LLM coding agents to multiply your engineering impact - You enjoy rapid experimentation and are comfortable with ambiguity We'll be especially excited if you: - Have experience building outreach, messaging, or communication systems at scale - Have worked with voice AI, conversational agents, or similar technologies - Have experience with data pipelines, analytics, or experimentation frameworks - Have previously worked in a fast-paced, product-oriented environment Why You Should Join By joining Pomelo, you will help shape the future of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow, and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We also offer: - Competitive healthcare benefits - Generous equity compensation - Unlimited vacation - Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $160,000 to $220,000. We expect most candidates to fall in the middle of the range. #LI-Remote Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.