Role Description Have you ever dreamed of living under the Grecian sun while building a career with a global leader? We are seeking Dutch-speaking Customer Service Advisors for a fully remote opportunity. This role allows you to take your career wherever there is a Wi-Fi connection in Greece. - Support Excellence: Provide high-level assistance via phone and email on a wide range of inquiries. - Problem Ownership: Take full responsibility for customer queries, ensuring accurate and timely resolutions. - Meaningful Connection: Build professional relationships by providing friendly, courteous, and empathetic support. - Technical Guidance: Confidently guide customers through troubleshooting steps for connectivity and premium devices. Qualifications - Fluency in Dutch (C1/C2) and a strong command of English (B2). - Comfortable working with digital tools and possessing a stable home internet connection. - The ability to provide clear, valid information while following established procedures. - EU Citizenship or a valid Greek residence/work permit. Requirements - 100% Remote Flexibility: Work from home from anywhere in Greece. We provide the high-tech equipment; you provide the view! - Relocation Simplified: We provide a full relocation support package (flights and initial accommodation) to help you transition to Greece with ease. - Competitive Mediterranean Lifestyle: Enjoy a competitive salary with performance-based bonuses in a country with a fantastic cost of living. - Full Care: Comprehensive health coverage and private healthcare plans are included from day one. Benefits - Comprehensive health coverage and private healthcare plans included from day one. - Performance-based bonuses.

Position Purpose: Perform duties related to Loan Servicing in accordance with First Federal’s policies, mission, and goals. Essential Functions: - Process assigned workload accurately and efficiently - Process customer account requests including transactions and account maintenance. - Provide support to the Contact Center by providing quality customer service to internal and external customers. - Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures. - Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures. - Maintain regular and predictable attendance. - Perform related duties and responsibilities as required. Qualifications & Requirements - High school diploma or certified equivalency. - Outstanding customer service focus and ability to work effectively and collaboratively with others. - Strong organizational skills, problem solving skills, and attention to detail. - Must be able to multi-task in a fast paced environment. - Excellent verbal and written communication skills. - Proficient computer and 10-key skills. - Develop and maintain a working knowledge of First Federal’s products, policies, procedures, and systems. Loan Servicing Specialist I - Typically requires one (1) year of experience in a customer service role. Loan Servicing Specialist II - Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I. - May process more complex side jobs. - Act as resource to Loan Servicing Specialist I. Loan Servicing Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I and II. - Regularly processes more complex side jobs. - Act as resource to Loan Servicing Specialist I and II. - Provide initial training to Loan Servicing Specialist I. - Handle first step escalated calls. - Provide back-up for the Loan Servicing Supervisor. Physical Requirements: The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve a combination of sitting/standing for extended periods. Pay Range Loan Servicing Specialist I - The pay range for this position is $21.00 - $35.69 - The typical hiring range for this position is $21.00 – $30.34 Loan Servicing Specialist II - The pay range for this position is $22.67 - $38.55 - The typical hiring range for this position is $22.67 - $32.77 Loan Servicing Specialist III - The pay range for this position is $24.49 - $41.63 - The typical hiring range for this position is $24.49 - $35.39 - The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly based on meeting individual goals. - Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran First Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via teresa.yandl@ourfirstfed.com or call 360-460-2605. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response. We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Diagnostic Imaging Systems. You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. 75% Travel (3-4 overnights a week away from home) We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. Ideal candidate location: Ottawa, ON Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What do you need to succeed? - Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work. - To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred. - You can effectively communicate and collaborate with customers, management, and peers. - You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Key Traits for Success as a Field Support Representative with IDEXX: - Enthusiastic Attitude - Persistence - Ethical - Self-Awareness - Authenticity - Emotional Intelligence - Relationship Oriented - Self-Motivated ​Shift info/travelling: - Weekend hours and weekday overtime may be required. Overnight travel required. - Requires up to 75% travel, both Air and Car travel (3-4 Overnights a week away from home) - Valid Driver’s License required What you can expect from us: - Hourly rates targeting: $30.00+ CAD per hour - Opportunity for annual cash bonus - Health / Dental / Vision Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods. - Customer locations. - Busy veterinary clinic environment. - Work around and/or have contact with animals. - General office environment or light laboratory, with some areas to examine animals and run laboratory tests. - Normal office noise level, with occasional moderate noise. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

• Respond to client inquiries regarding individual and group insurance products. • Follow up on requests via phone and email with accuracy and efficiency. • Support brokers and partners with contract setup and management. • Assist users in navigating digital platforms. • Process administrative requests related to client files, including updates to personal information. • Provide information on claims and benefit status. • Perform required validations and ensure data accuracy. • Collaborate with the team to maintain a high level of customer service.