Customer Support Assistant – Door Hardware, Security Products
Location
Latin America
Posted
61 days ago
Salary
$650 - $1K / month
Seniority
Senior
Job Description
Customer Support Assistant – Door Hardware, Security Products
Atomic - Remote Jobs
• Manage Leads: You will handle all incoming inquiries, remove spam, and turn valid leads into support tickets using our client's system. • Customer Communication: You will talk to customers to understand their needs and provide information to help them find the right products. • Prepare Quotes and Invoices: You will assist in creating quotes and invoices, making sure they are correct and sent to customers on time. • Track Orders: You will check order statuses, update customers, and work with fulfillment centers to ensure timely shipping. • Support Team: You will help create training materials and assist new team members during their onboarding.
Job Requirements
- Experience in customer support or sales assistance.
- Strong organizational skills.
- Excellent communication skills in English, both written and spoken, as you will be communicating with U.S.-based customers.
- Reliable desktop computer and good internet connection.
- Ability to work during Eastern Standard Time hours (Monday - Friday, 9 am-5 pm).
- Bonus if you have experience with an accounting software.
Benefits
- Competitive Salary: Based on your experience and the value you bring to the team.
- Paid Training: Receive training to help you succeed in your role.
- Opportunities for Growth: As the company grows, your role can expand, giving you chances to take on more responsibilities.
- Work Flexibility: This is a remote position, so you can work from anywhere in Latin America, following Eastern Standard Time business hours.
- Supportive Environment: Work with a team that values your contributions and supports your success.
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