Account Manager
Location
United States
Posted
61 days ago
Salary
£34 - £44 / hour
Seniority
Lead
Job Description
Account Manager
M3 Technology Group, Inc.
Role Description We are seeking a dedicated and dynamic individual to join our team at M3 Technology Group, Inc. In this vital position, you will be responsible for managing client accounts, ensuring satisfaction, and fostering long-term relationships with our customers. - Develop and maintain strong relationships with clients to understand their needs and objectives. - Act as the main point of contact for client inquiries and issues, providing timely solutions. - Collaborate with internal teams to ensure the successful delivery of services and products. - Monitor account performance and report on key metrics to clients and management. - Identify opportunities for account growth and upsell additional services as appropriate. Qualifications - Proven experience in account management or related fields. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Proficient in CRM software and Microsoft Office Suite. Requirements - Experience in the technology sector. - Familiarity with project management tools. - Ability to speak additional languages.
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Job DetailsMDA Overview: At MDA, we believe our biggest asset is our combination of different backgrounds, cultures, and disciplines united to form one high-performing team. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive. What we do starts with our people and the neuromuscular disease community we serve. As America’s largest voluntary health organization covering research, healthcare, and advocacy for people with neuromuscular diseases, MDA is leading the way in improving the quality of life for those living with muscular dystrophy, ALS, spinal muscular atrophy, and dozens of related disorders – many first discovered and diagnosed by MDA supported scientists and clinicians. Department Overview: The Signature Events team is a dynamic and successful team responsible for cultivating new and existing participation and developing relationships to further MDA’s mission. This role will cultivate positive relationships with business leaders within the community, volunteer committees, and corporate and community supporters. The Signature Events department is also responsible for planning and executing fundraising events, development operations, and volunteer engagement. Through community and corporate led events such as golf tournaments and galas, the team’s overarching goal is to raise critical funds in a cost-effective manner. This is done by adhering to event best practices, operational efficiencies, and creative integration of volunteers into every aspect of fundraising. The Signature Events department is part of the Community Partnerships business unit that is responsible for relationship management to retain donors and fiscal management to ensure best practices are employed to keep margins (net revenue after expenses) for all summative fundraising activities above 70%. Position Overview: The Account Manager, Signature Events, is responsible for developing new and existing participation through relationship development and leading complex execution of golf and gala events assigned within the department. This position will take full ownership of these initiatives, managing everything from logistics, marketing strategy and communications to budget oversight and relationship management. This position directly drives our revenue growth and pipeline development. This position reports directly to the Senior Director, Signature Events. Location: This is a remote position with occasional travel requirements. Candidates should expect to travel 30% between local and overnight as a part of their role. To be considered, applicants must reside in the greater Chicago area. Salary: This position's salary range is $60,000 - $65,000. Final offer amounts and levels are determined by multiple factors, including your experience, and may vary from the amounts listed above. Responsibilities: Identify, recruit and develop new and recurring volunteer committee members, providing ongoing support and guidance that will help advance fundraising goals Collaborate with Signature Events team to develop a fundraising strategy, timelines, and goals. Manage fiscal accountability, following the Business Plan, including providing accurate monthly projections within assigned focus area. Cultivate robust relationships and accountability frameworks to drive supporter engagement and ensure a clear, impactful articulation of our mission Create event experience opportunities at in person events to increase donor engagement and drive revenue growth. Create fundraising opportunities through various development techniques including prospecting, targeted follow-up, and new lead generation. Work closely with other internal departments to engage the MDA community and current stakeholders in our programs. Deliver organized, structured, and persuasive presentations, using effective written and verbal communication. Lead ongoing strategy discussions within team to prioritize responsibilities, appropriately delegate tasks and ensure goals are on target to be achieved. Quickly identify obstacles and propose mitigating forward facing solutions. Perform other duties as assigned. Qualifications: Bachelor’s Degree or equivalent experience required. 3+ years of successful business development and account management experience required. Familiarity with not-for-profit associations preferred. Experience with solutions selling and consultative sales approaches. Strong written, oral, and interpersonal communications skills and political acumen to establish and maintain good Strong skills to meet predetermined goals and objectives. Significant planning experience and ability to conceive, design, implement, evaluate, and manage account programs and strategies. Excellent analytical, critical thinking, problem solving, negotiation and marketing skills. MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status BenefitsMDA Benefits: *For full-time employees Medical, Dental and Vision insurance with prescription coverage Health Savings Account with contribution matching and Flexible Spending Accounts for medical and/or dependent care Paid sick leave Employee Assistance Program (EAP) 100% contribution towards basic life insurance, short-term and long-term disability Optional additional life insurance and dependent life insurance available 403(b) Retirement Savings Plan with company match Generous paid time off policy, with an increasing accrual rate schedule Paid holidays Standard 35-hour work week with flexible hours Remote, work from home opportunities Professional Learning and Development opportunities, including Leadership skills
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