Title: DEC/Policy Execution Analyst with Japanese Location: Gdańsk, Katowice, Kraków, Lublin, Opole, Poznań, Warszawa, Wrocław Job Description: Permanent Experienced Professionals Data & AI ID 453924-en_GB At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role The role is responsible for reviewing, validating, and processing cases in accordance with defined procedures and compliance requirements. This role plays a key part in ensuring data accuracy, documentation completeness, and adherence to risk and governance controls across the workflow. Your tasks - Oversee gatekeeping activities, including reviewing incoming items, assigning tickets, and monitoring workflow. - Respond to support tickets and resolve toll‑related issues with relevant teams. - Collect, verify, and prepare documentation for reviewer use. - Conduct compliance checks to ensure case completeness and adherence to standards. - Support reviewers with follow-ups, clarifications, and coordination throughout the process. - Improve data quality and reduce manual inconsistencies. - Execute case handling and risk-control activities as defined in the workflow. - Support governance processes by submitting high‑risk cases with required documentation and recommendations. Your profile - Must be fluent in English and Japanese with strong written, verbal, and reading skills. - Intermediate/Advanced Excel skills (Pivot Tables, VLOOKUP, data validation). - Working knowledge of workflow or ticketing systems, preferred - Ability to handle multiple requests simultaneously with strong organizational discipline. - Analytical skills with high attention to detail and a methodical mindset for problem solving. - Flexibility and willingness to work in regular shifts with occasional weekend shifts. What You'll love about working here - Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify. - Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. - Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. - Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Get to know us Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Gig vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: - Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug & health screenings, order creation, finance and specific rush orders. - Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. - Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. - Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. - Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. - Perform other duties as assigned by management. What You May Need to be Successful: - High School Diploma or GED, or Equivalent work experience. - 3+ years of customer service experience, including direct interactions with external customers. - Microsoft Office products (Outlook, PowerPoint, Word, and Excel) - Siebel, Salesforce or equivalent CRM system - Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Organizational skills and strong attention to detail - Ability to multi-task and manage daily assignments and handle high volume phone and email support. - Sense of urgency to meet client deadlines. - Highly responsive and adaptable to evolving priorities. - Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $24-30 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Description As our Payment Card Operations Analyst, you will be a critical contributor to the Treasury Payment Card Team, directly supporting both complex project initiatives and essential daily operations. Your role will be instrumental in ensuring the stability, compliance, and timely delivery of our payment card objectives. Every day, you will focus on supporting day-to-day responsibilities and project coordination tasks. - Assisting with enterprise-wide operational needs such as merchant account management, device provisioning, compliance audits, and market support. - Contributing to complex projects like Epic Gold implementations, PCI device replacements, Post RFP transitions, and payment vendor migrations. - Demonstrating exceptional organizational skills, meticulous attention to detail, and a proactive approach to managing complex operational and project-related tasks. The Payment Card Analyst will work closely with the Treasury Payment Card Team, particularly supporting the two Senior Analysts, and will be responsible for: - Processing new merchant account requests and provisioning POS devices. - Maintaining device inventory, shipment coordination, and tracking across markets. - Performing user access provisioning, quarterly audits, and compliance checks. - Supporting system-wide PCI and internal control initiatives. - Assisting in training, documentation, and standard operating procedures. Qualifications - Associates degree or equivalent experience. - 1-3 years minimum experience in a related field. Requirements - None, upon hire. Company Description CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. - More than 157,000 employees, including 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states. - Contributes more than $4.2 billion annually in charity care, community benefits, and unreimbursed government programs. - Creating a more just, equitable, and innovative healthcare delivery system.

• Apoiar times multifuncionais na adoção e evolução de frameworks ágeis (Scrum, Kanban, etc.) • Facilitar workshops, treinamentos e dinâmicas voltadas à agilidade, colaboração e mindset ágil • Atuar como mentor(a) de Scrum Masters, Product Owners e líderes de equipe • Identificar oportunidades de melhoria nos processos e promover ações de transformação organizacional • Medir e acompanhar indicadores de maturidade ágil e impacto das iniciativas • Fomentar uma cultura de feedback, aprendizado contínuo e autonomia