Kao Professional Hair is home to a portfolio of iconic professional salon brands, including Goldwell, KERASILK, KMS Hair, Oribe, and VARIS. Our mission is simple: to enrich the lives of stylists, salon owners, and their clients. Through innovation, education, and partnership, we’re dedicated to making life more beautiful. About the Role: Colour-Focused Salon Educator – covering Northern England, ideally located in Sheffield, Manchester or Leeds area. This is a varied and rewarding role for someone who loves being on the move. You’ll travel across your region, working to a structured journey plan, engaging directly with salons and building meaningful, long-term relationships. The role includes regular travel, with some overnight stays required depending on location and business needs. As a trusted expert and brand representative, you’ll play a key role in developing hairdressers’ technical skills -particularly in colour - helping them deliver exceptional results using Goldwell products. You’ll also collaborate closely with the sales team to grow the business, identifying new opportunities and supporting salons in transitioning to Goldwell. This role is ideal for someone who enjoys a mix of hands-on education, commercial awareness, and relationship management. Key Responsibilities: - Deliver engaging, high-quality training to salon teams, supporting both new and existing accounts in your region - Partner with the sales team to align on customer needs and drive best practice across salons - Showcase new products, promotions, and education initiatives at meetings and events - Plan and manage your territory effectively to maximise impact and coverage - Continuously develop your own skills through ongoing training and industry insights - Represent Kao as a passionate Brand Ambassador at industry and company events - Maintain accurate reporting and administrative records What We're Looking For: - Minimum of 8 years’ experience within the professional hairdressing industry. - Proven experience delivering hair education is required - Prior expertise across all aspects of hairdressing, including cutting, colouring, styling, and retail within a salon environment. - Experience in presenting and basic management, with the ability to support, guide, and influence salon teams. - Knowledge of commercial salon operations, including the pressures of long working days, varied salon cultures, and the ability to prioritise workload effectively. - Ability to adapt communication and training styles to suit different personalities and team dynamics within salon environments. - Commercial awareness with an understanding of how education can support business growth and product distribution. - Basic working knowledge of Microsoft Office programs (such as Outlook, PowerPoint, and Excel). What We Offer - Company car and company card. - Flexible working and competitive compensation packages. - Pension and insurance plans. - You will enjoy 25 days holiday, plus your birthday off, with the option to buy up to 5 extra days (pro-rata). Hiring Process Kao values diversity and individuality, believing equal opportunity and inclusion make us stronger. We welcome applications from all areas of the global community. Want to Learn More? Discover why 33,000 people worldwide have chosen a career with us. Visit our website: (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/) https://www.kao.com/emea/en/privacy/ #LI-DT1 #Remote

• Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3rd party items. • Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making. • Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce). • Provide coverage for adjacent Order‑to‑Cash functions as needed to ensure continuity of operations. • Process returns and credit memos as needed. • Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more. • Develop and maintain dashboards (Excel/Power BI) that provide visibility into Order-to-Cash health, backlog, and exception queues. • Support month-end close activities related to billing/AR operations (cutoff support, billing and order completeness checks, variance explanations). • Proactively manage contract renewals, ensuring timely and accurate delivery of customer annual renewal quotes and invoices. • Analyze the renewal pipeline and key performance metrics (e.g., renewal rate, churn, uplift, on-time execution) by reconciling renewals data; share trends, variances, and at-risk renewals with clear, actionable insights. • Identify and implement process improvements and automation enhancements in quote-to-cash function to drive efficiencies and minimize errors. • Perform root-cause analysis on billing errors, renewal misses, disputed invoices, and revenue leakage; document findings and drive corrective actions with cross-functional partners. • Serve as a primary point of contact for billing operations questions. • Monitor and promptly resolve incoming customer inquiries (cases in Salesforce). • Communicate with customers in a clear, concise, and professional manner. • Partner cross-functionally to resolve customer disputes and escalations in a proactive and professional manner.

• Manage day-to-day operational workflows and identify areas for efficiency improvements. • Support automation initiatives to reduce manual processes and improve accuracy and speed. • Partner with cross-functional teams to streamline tools and processes for both internal teams and customers. • Ensure adherence to operational controls, compliance requirements, and risk management practices. • Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards. • Monitor operational performance metrics and escalate risks or gaps to leadership. • Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling. • Expand and improve self-service options to reduce dependency on manual support. • Implement regular feedback loops to capture insights and inform continuous improvement. • Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders. • Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption. • Track and report operational outcomes, providing insights and recommendations to leadership. • Execute operational projects and strategic initiatives in collaboration with senior leaders.

• The selected candidate(s) will work closely with the Business Owner or City Manager and a small team to manage day to day operations of the Stranger Soccer business, focused on inventory and revenue management, customer experience and service, and other ad hoc initiatives. We are looking for a dynamic and hospitality-oriented team player!