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Deel logo
Deel

Deel is a financial services company that has developed a payroll system for remote teams, connecting localized payments and compliance in the convenience of one platform. The priv

Operations Manager, EMEA

Location

Spain

Posted

62 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishSQL

Job Description

Operations Manager, EMEA

Deel

• Manage day-to-day operational workflows and identify areas for efficiency improvements. • Support automation initiatives to reduce manual processes and improve accuracy and speed. • Partner with cross-functional teams to streamline tools and processes for both internal teams and customers. • Ensure adherence to operational controls, compliance requirements, and risk management practices. • Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards. • Monitor operational performance metrics and escalate risks or gaps to leadership. • Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling. • Expand and improve self-service options to reduce dependency on manual support. • Implement regular feedback loops to capture insights and inform continuous improvement. • Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders. • Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption. • Track and report operational outcomes, providing insights and recommendations to leadership. • Execute operational projects and strategic initiatives in collaboration with senior leaders.

Job Requirements

  • 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
  • Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
  • KPI-driven, with experience tracking and improving performance metrics.
  • Exposure to process automation and operational tooling.
  • Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
  • Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
  • Collaborative team player with high energy and a bias for action.

Benefits

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

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