Payroll Specialist I HONOLULU HI We're looking for a Payroll Specialist I to serve as the primary payroll partner for a portfolio of Hawaii-based businesses. This is not a back-office processing role — it's a client-facing service position where getting the details exactly right and making clients feel genuinely supported are equally part of the job. Every business we serve depends on us to get payroll right, on time, every cycle. The Payroll Specialist I is the first line of that trust — and the person who thrives here takes that responsibility personally. IN THIS ROLE YOU WILL - Process accurate, timely payroll for a portfolio of Hawaii-based clients across multiple cycles and pay frequencies - Serve as the primary point of contact for your client portfolio — responding to inquiries within 4 business hours and keeping clients informed throughout - Identify and resolve payroll discrepancies before they reach the client, maintaining a 99.5%+ accuracy rate - Manage competing priorities and strict deadlines across multiple client accounts simultaneously without sacrificing quality - Document cases clearly, meet SLA milestone targets, and maintain clean records across systems - Communicate complex payroll matters in plain, professional language that clients can act on IS THIS ROLE RIGHT FOR YOU? This role moves fast and the margin for error is small. Payroll errors have real consequences for real people — and clients notice both when things go wrong and when they go right. The expectation here is that you stay ahead of your queue, communicate before clients have to ask, and treat every payroll cycle as a commitment you personally stand behind. It's also worth knowing that prior payroll experience isn't required. What matters more is a track record of accuracy under pressure, comfort with financial transactions and compliance logic, and a genuine desire to learn a new domain at a high standard. If you've worked in banking, financial services, or any environment where precision and direct client accountability were daily expectations, this role could be the right fit. WHAT YOU'LL BRING TO THE TEAM We're looking for someone with a strong service foundation, high personal accountability, and the organizational discipline to manage a busy client portfolio without things slipping. No prior payroll experience required — we'll train you on the technical content. You're probably a fit if: - You have a track record of accuracy in a fast-paced, client-facing or transactional role. Banking, financial services, benefits administration, or similar environments where getting numbers right and keeping clients informed were non-negotiable daily expectations. - You communicate proactively — before clients have to follow up. You don't wait to be asked where things stand. You keep clients informed, set realistic expectations, and follow through on what you said you'd do. - You manage competing priorities without losing track of the details. Multiple clients, multiple deadlines, multiple systems — you stay organized, work ahead of due dates, and catch your own errors before they become someone else's problem. - You're adaptable and pick up new systems quickly. You're comfortable working across multiple platforms simultaneously and don't need everything to be familiar before you can perform well. - You take ownership of your results — the good ones and the ones that didn't go as planned. You don't pass problems along without trying to solve them first, and you learn from mistakes rather than repeating them. WORK LOCATION We welcome applications from candidates based in Hawaii, who would work a hybrid schedule (in-office Tuesday–Thursday, option for remote Monday & Friday), as well as fully remote candidates based on the US Mainland. Remote candidates must be available during Hawaii Standard Time (HST / UTC-10) business hours, and located within California, Washington, Oregon, Idaho, and Nevada (PST). COMPENSATION The base compensation for this position is $20.00 – $25.00 per hour, depending on experience and qualifications. WHY YOU'LL LOVE PROSERVICE ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii. - A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community. - Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table. - Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth. - Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle. - Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Payroll & Benefits Specialist. The Payroll & Benefits Specialist is responsible for the accurate and timely administration of payroll and benefits programs for employees across Canada and the United States. This role manages regular and off-cycle payroll processing, benefits administration, reconciliations, year-end reporting, audit support, and payroll system maintenance. The ideal candidate is detail-oriented, highly organized, and experienced in cross-border payroll and benefits administration, with a strong understanding of compliance requirements and employee support. SOCi expects to pay a base salary in the range of $56,500 to $65,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Who We Are SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here! How You’ll Make an Impact Payroll Responsibilities - Prepare and process regular and off-cycle payrolls for Canadian and U.S. employees, ensuring accuracy, completeness, and proper supporting documentation. - Review payroll data, validate employee changes, and ensure compliance with company policies and statutory requirements. - Manage day-to-day payroll administrative activities, including employee inquiries, mail, status changes, and payroll updates. - Support payroll-related aspects of equity administration. - Assist with U.S. tax registration processes as needed. - Prepare and support Canadian payroll year-end activities and reporting requirements, including WCB reporting. - Prepare and support U.S. payroll year-end activities and reporting requirements, including WCB reporting. Benefits and Retirement Plan Responsibilities - Administer employee benefits programs for U.S. and Canadian employees, including medical, dental, insurance, HSA/FSA, retirement, and related plans. - Enroll new hires in applicable benefit plans and process employee benefit changes in a timely manner. - Manage benefit terminations, including COBRA administration. - Coordinate and support U.S. benefits enrollment activities. - Serve as a point of contact for employee benefits questions and day-to-day plan administration. - Manage 401(k) and RRSP programs, including enrollments, payroll deductions, and quarterly employer matching. - Perform 401(k) and RRSP reconciliations and ensure accurate remittance and reporting. - Support the annual 401(k) audit by preparing documentation and responding to requests. Reconciliations, Reporting, and Compliance Responsibilities - Reconcile benefits invoices and collaborate closely with Accounting to investigate and resolve discrepancies. - Prepare recurring and ad hoc payroll and benefits reports as required. - Maintain accurate records and documentation for payroll, benefits, and audit purposes. - Ensure payroll and benefits processes are administered in accordance with internal controls, company policy, and applicable regulations. - Support internal and external audits by gathering required documentation, responding to requests, and assisting with follow-up items. - Maintain confidentiality of employee payroll and benefits information at all times. Systems and Process Management Responsibilities - Maintain and manage payroll and HR systems, including UKG and Blue Marble, and troubleshoot issues as they arise. - Identify opportunities to improve payroll and benefits processes for efficiency, accuracy, and compliance. - Develop, update, and maintain standard operating procedures for payroll and benefits processes. What You’ll Need to be Successful - Remote Opportunity: Ability to work 100% remotely - Must Have: - Minimum 2 years’ of Canadian payroll and benefits processing experience, ideally supporting both Canadian and U.S. employees. - Experience processing regular and off-cycle payrolls. - Knowledge of 401(k), RRSP, COBRA, HSA/FSA, and general employee benefits administration. - Familiarity with payroll year-end processes, reconciliations, and audit support. - Working experience with UKG. - Strong attention to detail and high degree of accuracy. - Strong organizational, problem-solving, and time-management skills. - Ability to handle sensitive and confidential information with discretion. - Strong communication skills and ability to respond effectively to employee and stakeholder inquiries. - Proficiency in Microsoft Excel and other business systems. - Desired Skills (but not required): - Experience with Paylocity, Blue Marble or similar HRIS/payroll systems. - PCP, CPM, CPP, or related payroll certification is an asset. - Experience in a multi-jurisdiction or cross-border payroll environment. - Experience working closely with Finance or Accounting on reconciliations and reporting. - Experience creating and maintaining process documentation and SOPs. This position will remain open with applications due by May 23, 2026. This position is being hired on an urgent basis. The application window may close before May 23, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date. What SOCi Provides to You - Comprehensive Benefits Package (full-time permanent, non-contract roles only) - Health insurance plans, dental, and vision - Wellness incentives - 401(k) plan with employer match - Flexible Work Environment (full-time, non-contract roles only) - Flexible paid time off - Quarterly wellness days - Paid holidays - Unique employee engagement programs - Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information. #LI-Remote

• Managing payroll for assigned countries in EMEA • Reconciling payroll calculations prepared by the Payroll Providers for accuracy • Providing excellent customer service for Akamai's employees, managers, and other Stakeholders by supporting then in payroll related questions • Supporting Payroll Year End activities • Administering Time & Attendance system for Payroll calculation process • Ensuring compliance with all SOX controls • Taking part in other Payroll and Time & Attendance projects • Identifying and implementing payroll process improvements and best practices

• Administering all aspects of US, Canadian, Philippines, and other global payrolls. • Ensuring accurate and timely payroll, compliance with federal and state regulations, and maintaining records. • Work with Payroll Manager and vendor partners to set up earnings, deductions, taxes, etc. • Ensure accuracy and timeliness with data transfers to vendors. • Audit all workflows, processes, and documents regularly to determine necessary controls. • Summarize beneficial improvements and make recommendations to the payroll manager. • Control processing of all payroll data including termination and severance payments. • Audit and balance the completed payroll prior to distribution of pay notifications. • Establish and maintain all court ordered deductions for processing through payroll system.