Job Title: Associate, WFM Planning & Scheduling Job Description The Associate, WFM Planning & Scheduling is responsible for the development of schedules for new and existing business to meet client needs and Concentrix standards for agent availability and call volume. This position will develop reports to identify scheduling issues and will resolve issues using standard procedures and/or unique solutions.Essential Functions/Core Responsibilities - Develop production schedules to balance client needs with Concentrix scheduling standards - Manage agent preferences, time off requests, and shift bids in the development of schedules - Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions - Develop reports to identify opportunities between client needs and Concentrix scheduling standards - Develop schedules and determine hiring needs in partnership with Operations and Business Development Candidate Profile - College or University degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts preferred. - Understanding of call management systems and principles of scheduling an asset. Prior experience in scheduling and planning preferred. - Strong communication skills, both written and verbal. - Proficient in Microsoft Office, NICE IEX required. - Ability to multi-task, prioritize, and meet timelines on deliverables, strong attention to detail and sense of professionalism and ability to develop relationships The base salary range for this position is $22.30 - $24 hourly pay (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Apr. 15, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf - Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ Location: USA, FL, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful retirement and planning their financial future through group and individual presentations to new and existing defined contribution Government 457 plan participants. This role uses data-driven, analytical thinking to lead impactful conversations with participants, meets client service level agreements and achieves annual targets as assigned. This position will also assist the Relationship Management team in effectively establishing and maintaining relationships with key stakeholders within the territory assigned. This Retirement Plan Advisor will work with public employees in the Louisville, KY area and must be based in the territory. What you will do - Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomes - Develop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plans - Conduct one-on-one virtual and on-site group meeting by using various technologies in a professional manner - Manage meeting schedule, including travel booking - Create and execute dynamic business plans and tactics to drive positive retirement income objectives for participants - Document interactions in Salesforce and collect required information to adhere to guidelines for regulatory compliance - Achieve plan level and individual goals to help achieve service level agreements and business results - Participate in client meetings, sales finals, or other external meetings as needed - Work collaboratively across internal service and management teams to improve effectiveness What you will bring - Bachelor's degree or equivalent work experience in lieu of a degree - 3 – 5 years relevant financial services experience - Strong presentation skills required - Proficiency in MS Word, Excel, PowerPoint, and Teams required - Strategic thinker who can work independently required - Strong relationship building and territory management skills required - FINRA Series 6, 63, 65 registrations required within established timeline; current FINRA registrations strongly preferred - FINRA fingerprinting required upon hire What will set you apart - Working knowledge of Salesforce preferred - Working knowledge of building blocks for successful retirement planning preferred - Basic understanding of defined contribution plans preferred - Practical experience providing high-level, consultative client interactions preferred ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $72,200.00 - $101,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 04-07-2026 Want the latest money news and views shaping how we live, work and play? 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• Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs. • Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients. • Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. • Follows up through determination. • Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services. • Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information. • Follows up with patients, providers, and insurance companies to resolve billing issues and disputes. • Educates patients on their financial obligations and rights and provide information on billing policies and procedures. • Documents all financial counseling and assistance activities in the electronic health record system. • Collaborates with other departments and teams to ensure a positive and seamless patient experience.

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference. The Solution Leader (SME) ERP is accountable for each step of the GTM lifecycle (see below): - Creation: Defines POV, blueprints, and assets within the ERP area. - Enablement: Equips AMs and delivery teams through training and playbooks. - Execution: Owns external positioning, collateral, pilots, and BD campaigns. - Improvement: Monitors metrics, codifies lessons, and refreshes methods. - Governance: Maintains offering accountability, refresh cadence, and executive alignment. This ensures the Solution Leader (SME) operates as a business owner + SME across the full lifecycle, fully supported by Oxford functions. Role Purpose The Solution Leader (SME)- ERP is responsible for the full lifecycle of an Oxford service offering within ERP from market positioning and solution design through client delivery, asset development, and internal enablement. Acting as the “business owner” and Subject Matter Expert (SME), this leader ensures Oxford service offering are differentiated, repeatable, and directly tied to measurable business outcomes for clients. This role is both market-facing and internally enabling: partnering with Account Managers (AM) to drive business development, engaging with clients as a senior SME, building proprietary frameworks and toolkits, and ensuring delivery excellence. Success requires a rare combination of strategic vision, consulting rigor, and entrepreneurial energy to establish Oxford as a go-to consulting partner in the market. Role Objectives Define and sustain Oxford’s Point of View (POV) for the offering, ensuring it is bold, differentiated, and market-relevant. Build proprietary assets and frameworks for example - diagnostic tools, playbooks, heatmaps, scorecards, etc. that make the offering tangible and scalable. Activate market presence by developing collateral, case studies, and AM talk-tracks that drive business development. Support business development directly, equipping AMs with positioning questions and engaging as SME in key pursuits. Ensure delivery excellence, especially in pilots and early market successes, by codifying lessons into reusable IP and case evidence. Link client outcomes to business value, embedding ROI, adoption, compliance, and productivity KPIs into all phases of the offering. Integrate offerings across Oxford’s client portfolio for example - OCM embedded in ERP, AI linked to CRM transitions, etc. Transfer capability to clients by embedding Oxford tools and building client self-sufficiency. Role Responsibilities Offering Strategy & Roadmap: Define, maintain, and evolve a clear market-aligned roadmap for the offering, refreshed quarterly. POV & Asset Development: Codify Oxford’s unique POV into diagnostics, playbooks, governance frameworks, and repeatable methods. Business Development Support: Partner with AMs to position the offering, identify triggers, and co-sell opportunities. Client Engagement: Act as a senior SME in assessments, roadmaps, pilots, and executive-level client workshops. Pilot Oversight: Lead pilot governance, ensure measurable outcomes - e.g., ROI, adoption, compliance, etc.and codify lessons into IP. Collateral & Messaging: Produce one-pagers, case briefs, and roadmap visuals to strengthen Oxford’s positioning in the market. Internal Enablement: Train Oxford consultants and AMs on the offering’s frameworks and tools for consistent, repeatable delivery. Measurement & Reporting: Establish and monitor KPIs tied to client outcomes; ensure consistent reporting across engagements. Partner Collaboration: As appropriate, lead joint go-to-market and delivery efforts with strategic partners - e.g., BASE Life Sciences, cloud/ERP vendors. Embedded Change Management: Integrate OCM into offering delivery to drive adoption and ROI realization. Compliance & Risk Oversight: Ensure offerings embed governance, ethics, and validation requirements, especially in regulated industries. Thought Leadership: Represent Oxford in the market through articles, presentations, and industry forums as the visible leader of the offering. Measures of Success Market Traction: Opportunities originated, proposals won, and revenue generated within x-y months. Client Outcomes: Tracking of client ROI, adoption, and compliance metrics achieved. Asset Deployment: Utilization and consistency of proprietary frameworks, diagnostics, and playbooks across accounts. Differentiation: Recognition of Oxford’s POV and offering distinctiveness in client and market feedback. Internal Capability: Consultant readiness and consistent, repeatable delivery across accounts. GTM Playbook - Service Offering Leader Responsibilities Step 1: Service Offering Creation Solution Leader (SME) -ERP - Owns the articulation of Oxford’s POV, industry need, and unique value proposition. - Leads creation of structured service blueprints (phases, activities, deliverables, benefits). - Develops draft supporting assets (frameworks, questionnaires, case studies). - Prepares launch readiness package for handoff to GTM. Step 2: Internal Readiness & Enablement Solution Leader (SME) -ERP - Develops and delivers training for AMs, recruiters, delivery teams, and executives. - Creates the sales playbook: elevator pitches, FAQs, objection handling, and discovery questions. - Produces toolkits, templates, and one-pagers. - Runs internal “roadshow” sessions across offices. Step 3: Market Preparation & Execution Solution Leader (SME) -ERP - Finalizes messaging, POV statements, and external positioning. - Leads creation of brochures, website copy, and client-facing decks. - Publishes thought leadership with Marketing. - Engages partners (e.g., SAP, Oracle -ERP vendors) for co-marketing. - Oversees pilot engagements and ensures case study capture. - Orchestrates BD campaigns in partnership with AMs. Step 4: Measurement & Continuous Improvement Solution Leader (SME) - ERP - Defines and monitors KPIs (pipeline, win rate, client satisfaction). - Collects insights from AMs, clients, and delivery teams. - Leads quarterly reviews and refresh of collateral. - Ensures capture of early client outcomes as reusable case studies. Step 5: Governance, Accountability & Refresh Solution Leader (SME) ERP - Maintains and updates methodology, assets, and positioning. - Ensures delivery of refresh cycles bi-annually. - Represents the offering in quarterly steering committees. QUALIFICATIONS - Bachelor's degree required; fields of business or computer science preferred - 10+ years of experience in a solutions provider environment, predominantly consulting, technical services, and technology solutions - 10+ years of experience with SAP and/or Oracle ERP systems - 10+ years of experience in consulting or delivery led SME leadership roles - Demonstrated experience working with sales teams and pursuits from an SME vantage point - Ability to communicate effectively both verbally and in writing with individuals at all levels of the organization - Team player who is easy to work with and will drive deliverables through to completion - Proven knowledge of MS Office products - Ability to maintain regular attendance and work all hours necessary or required For US job seekers: Salary Information: $165,000.00-$205,000.00 Annual Please contact careers@oxfordcorp.com if you are interested in this position. Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. 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