Oxford Global Resources

Role Description We are seeking a Junior Data Analyst to support our Data Operations team through managing helpdesk requests, performing root cause analysis (RCA), and maintaining clear, accurate documentation. This role is ideal for an early-career analyst who enjoys problem-solving, working with stakeholders, and building a strong foundation in analytics and data operations. The ideal candidate brings a customer-service mindset, basic T-SQL skills, and experience or interest in Power BI and/or Microsoft Fabric, along with a desire to learn and grow in a data-driven environment. Key Responsibilities - Data Operations Helpdesk Support: - Serve as a first point of contact for helpdesk inquiries, responding to stakeholders with professionalism, clarity, and urgency. - Troubleshoot data issues related to reports, dashboards, pipelines, and data quality. - Escalate complex issues appropriately and collaborate with senior analysts or engineers. - Root Cause Analysis (RCA): - Investigate data issues to identify root causes. - Analyze data discrepancies, reporting issues, and refresh failures. - Document findings and recommend corrective or preventive actions. - Assist in implementing process improvements to reduce future incidents. - Documentation & Knowledge Management: - Create and maintain clear documentation for data processes and known issues. - Contribute to knowledge base articles and standard operating procedures (SOPs). - Ensure documentation is current, accurate, and accessible to stakeholders. - Data & Reporting Support: - Create and modify T-SQL queries for data validation and analysis. - Assist with Power BI and/or Microsoft Fabric reports, datasets, and semantic models. - Support report testing, validation, and deployment activities. Qualifications - Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or a related field (or equivalent experience). - Basic T-SQL experience (e.g., SELECT statements, joins, filters, simple aggregations). - Strong customer service orientation with excellent written and verbal communication skills. - Analytical mindset with attention to detail and a structured approach to problem-solving. - Ability to manage multiple requests and prioritize effectively in a fast-paced environment. Preferred Qualifications (Nice to Have) - Prior experience in a helpdesk, support, or operations role. - Familiarity with ticketing systems (e.g., Jira, Salesforce). - Experience documenting processes or creating user-facing documentation. - Basic understanding of data warehousing concepts and ETL/ELT processes. - Exposure to Power BI and/or Microsoft Fabric (academic, internship, or professional). What We’re Looking For - A proactive learner who asks good questions and seeks continuous improvement. - Someone who enjoys helping others and takes pride in excellent service. - A collaborative team player with a strong sense of ownership and accountability. Salary Information $60,000.00-$75,000.00 Annual Benefits - Holiday pay - Paid time off - Medical, dental, vision, life and disability benefit plans - Flexible spending accounts - Health savings accounts - Employee tuition reimbursement - Student debt assistance - 401(k) Retirement Savings Plan

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference. The Solution Leader (SME) ERP is accountable for each step of the GTM lifecycle (see below): - Creation: Defines POV, blueprints, and assets within the ERP area. - Enablement: Equips AMs and delivery teams through training and playbooks. - Execution: Owns external positioning, collateral, pilots, and BD campaigns. - Improvement: Monitors metrics, codifies lessons, and refreshes methods. - Governance: Maintains offering accountability, refresh cadence, and executive alignment. This ensures the Solution Leader (SME) operates as a business owner + SME across the full lifecycle, fully supported by Oxford functions. Role Purpose The Solution Leader (SME)- ERP is responsible for the full lifecycle of an Oxford service offering within ERP from market positioning and solution design through client delivery, asset development, and internal enablement. Acting as the “business owner” and Subject Matter Expert (SME), this leader ensures Oxford service offering are differentiated, repeatable, and directly tied to measurable business outcomes for clients. This role is both market-facing and internally enabling: partnering with Account Managers (AM) to drive business development, engaging with clients as a senior SME, building proprietary frameworks and toolkits, and ensuring delivery excellence. Success requires a rare combination of strategic vision, consulting rigor, and entrepreneurial energy to establish Oxford as a go-to consulting partner in the market. Role Objectives Define and sustain Oxford’s Point of View (POV) for the offering, ensuring it is bold, differentiated, and market-relevant. Build proprietary assets and frameworks for example - diagnostic tools, playbooks, heatmaps, scorecards, etc. that make the offering tangible and scalable. Activate market presence by developing collateral, case studies, and AM talk-tracks that drive business development. Support business development directly, equipping AMs with positioning questions and engaging as SME in key pursuits. Ensure delivery excellence, especially in pilots and early market successes, by codifying lessons into reusable IP and case evidence. Link client outcomes to business value, embedding ROI, adoption, compliance, and productivity KPIs into all phases of the offering. Integrate offerings across Oxford’s client portfolio for example - OCM embedded in ERP, AI linked to CRM transitions, etc. Transfer capability to clients by embedding Oxford tools and building client self-sufficiency. Role Responsibilities Offering Strategy & Roadmap: Define, maintain, and evolve a clear market-aligned roadmap for the offering, refreshed quarterly. POV & Asset Development: Codify Oxford’s unique POV into diagnostics, playbooks, governance frameworks, and repeatable methods. Business Development Support: Partner with AMs to position the offering, identify triggers, and co-sell opportunities. Client Engagement: Act as a senior SME in assessments, roadmaps, pilots, and executive-level client workshops. Pilot Oversight: Lead pilot governance, ensure measurable outcomes - e.g., ROI, adoption, compliance, etc.and codify lessons into IP. Collateral & Messaging: Produce one-pagers, case briefs, and roadmap visuals to strengthen Oxford’s positioning in the market. Internal Enablement: Train Oxford consultants and AMs on the offering’s frameworks and tools for consistent, repeatable delivery. Measurement & Reporting: Establish and monitor KPIs tied to client outcomes; ensure consistent reporting across engagements. Partner Collaboration: As appropriate, lead joint go-to-market and delivery efforts with strategic partners - e.g., BASE Life Sciences, cloud/ERP vendors. Embedded Change Management: Integrate OCM into offering delivery to drive adoption and ROI realization. Compliance & Risk Oversight: Ensure offerings embed governance, ethics, and validation requirements, especially in regulated industries. Thought Leadership: Represent Oxford in the market through articles, presentations, and industry forums as the visible leader of the offering. Measures of Success Market Traction: Opportunities originated, proposals won, and revenue generated within x-y months. Client Outcomes: Tracking of client ROI, adoption, and compliance metrics achieved. Asset Deployment: Utilization and consistency of proprietary frameworks, diagnostics, and playbooks across accounts. Differentiation: Recognition of Oxford’s POV and offering distinctiveness in client and market feedback. Internal Capability: Consultant readiness and consistent, repeatable delivery across accounts. GTM Playbook - Service Offering Leader Responsibilities Step 1: Service Offering Creation Solution Leader (SME) -ERP - Owns the articulation of Oxford’s POV, industry need, and unique value proposition. - Leads creation of structured service blueprints (phases, activities, deliverables, benefits). - Develops draft supporting assets (frameworks, questionnaires, case studies). - Prepares launch readiness package for handoff to GTM. Step 2: Internal Readiness & Enablement Solution Leader (SME) -ERP - Develops and delivers training for AMs, recruiters, delivery teams, and executives. - Creates the sales playbook: elevator pitches, FAQs, objection handling, and discovery questions. - Produces toolkits, templates, and one-pagers. - Runs internal “roadshow” sessions across offices. Step 3: Market Preparation & Execution Solution Leader (SME) -ERP - Finalizes messaging, POV statements, and external positioning. - Leads creation of brochures, website copy, and client-facing decks. - Publishes thought leadership with Marketing. - Engages partners (e.g., SAP, Oracle -ERP vendors) for co-marketing. - Oversees pilot engagements and ensures case study capture. - Orchestrates BD campaigns in partnership with AMs. Step 4: Measurement & Continuous Improvement Solution Leader (SME) - ERP - Defines and monitors KPIs (pipeline, win rate, client satisfaction). - Collects insights from AMs, clients, and delivery teams. - Leads quarterly reviews and refresh of collateral. - Ensures capture of early client outcomes as reusable case studies. Step 5: Governance, Accountability & Refresh Solution Leader (SME) ERP - Maintains and updates methodology, assets, and positioning. - Ensures delivery of refresh cycles bi-annually. - Represents the offering in quarterly steering committees. QUALIFICATIONS - Bachelor's degree required; fields of business or computer science preferred - 10+ years of experience in a solutions provider environment, predominantly consulting, technical services, and technology solutions - 10+ years of experience with SAP and/or Oracle ERP systems - 10+ years of experience in consulting or delivery led SME leadership roles - Demonstrated experience working with sales teams and pursuits from an SME vantage point - Ability to communicate effectively both verbally and in writing with individuals at all levels of the organization - Team player who is easy to work with and will drive deliverables through to completion - Proven knowledge of MS Office products - Ability to maintain regular attendance and work all hours necessary or required For US job seekers: Salary Information: $165,000.00-$205,000.00 Annual Please contact careers@oxfordcorp.com if you are interested in this position. Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. 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