Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an expert-level CMDB Architect with a focus on ITOM, Discovery, and Integrations for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will define and own the CMDB architecture strategy, drive data quality and governance programs, and lead the integration of the CMDB with monitoring, observability, and asset management sources. This role serves as the technical authority for configuration management across a complex federal environment and requires deep expertise in ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. #LI-SH1 Responsibilities - Define and own CMDB architecture including data model design, federation strategy, naming standards, and ingestion patterns aligned to enterprise architecture. - Build and execute CMDB roadmaps, maturity models, and phased implementation plans across the VA environment. - Establish and enforce CMDB data governance, CI lifecycle policies, attestation processes, audit controls, and change-driven CI update workflows. - Drive CMDB health and data quality programs using health dashboards, metrics, and exception remediation workflows. - Lead integration of CMDB with monitoring, observability, and asset sources including SCCM, BigFix, Armis, Splunk, CI/CD pipelines, and cloud CMDBs. - Apply hands-on expertise in data modeling, reconciliation, normalization, Transform Maps, IntegrationHub, ETL tools, and REST/SOAP APIs. - Connect CMDB design to ITSM and ITOM processes including Incident, Problem, Change, Asset, Service Mapping, Event Management, and AIOps. - Partner with Change Management, infrastructure, cloud, and application teams to ensure CI accountability and accurate service modeling. - Develop standards, playbooks, and training materials to align cross-functional teams around CMDB strategy and governance. Qualifications - 8+ years of experience in ITSM, configuration management, platform architecture, or enterprise architecture. - 5+ years focused specifically on CMDB, Discovery, and Service Mapping. - Bachelor's degree in engineering, mathematics, or business administration. - Strong understanding of CMDB concepts including CI classes, relationships, and dependency modeling for complex infrastructures (servers, networks, cloud, containers, databases, middleware, load balancers). - Expertise with ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms. - Demonstrated ability to define CMDB architecture, governance frameworks, and data quality programs at scale. - ITIL Foundation certification required.  Preferred Qualifications:  - ServiceNow certifications including CIS-CMDB, CIS-Discovery, CIS-Service Mapping, CSA, or architect-level credentials. - Active federal security clearance or Public Trust. - Experience in a federal IT environment. - Advanced problem-solving and analytical skills with strong attention to CMDB data accuracy and configuration integrity. - Strong communication and stakeholder management skills with experience presenting to leadership, auditors, and cross-functional IT teams. Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for two experienced ServiceNow Senior System Administrators with a focus on IT Operations Management (ITOM) for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow ITOM products including Discovery, Event Management, Orchestration, and Service Mapping. You will manage CMDB data quality, oversee integrations with federal and cloud environments, and serve as a technical authority for ITOM platform operations. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities - Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations, with a focus on Discovery, Event Management, Orchestration, and Service Mapping. - Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards. - Configure and maintain MID Servers, Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM), and REST/SOAP API integrations. - Develop and manage data transformation practices and integration frameworks to support platform health and accuracy. - Monitor ITOM platform performance, proactively identify issues, and drive resolution in coordination with infrastructure and cloud teams. - Oversee user management, group and role administration, and access control configurations in compliance with federal security requirements. - Develop and maintain SOPs, runbooks, and technical documentation for ITOM operations. - Support change management processes for platform updates, modifications, and patching activities. - Coordinate with architects and developers on CMDB configuration standards, identification and reconciliation (IRE), and CSDM alignment. #LI-SH1 Qualifications - ServiceNow Certified System Administrator (CSA) – required. - Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline required. - 5+ years of total relevant experience as a System Administrator. - 2+ years of hands-on experience with ServiceNow ITOM products (Discovery, Event Management, Orchestration, Service Mapping). - Proven background in managing CMDB, integrations, and data governance within large-scale or federal environments. - Experience with Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM). - Proficiency in REST/SOAP API integrations, MID Server configuration, JavaScript, and data transformation practices. - Strong understanding of ITIL processes including Incident, Change, Configuration, Problem, and Asset Management.  Preferred Qualifications:  - ServiceNow Certified Implementation Specialist – ITOM or CMDB. - ITIL Foundations certification. - Active federal security clearance or Public Trust. - Experience with ServiceNow Discovery Patterns and Credential Management at federal scale. - Exposure to Federal Government IT system management and cloud environments, particularly AWS and Azure. - Knowledge of automation and orchestration tools such as Ansible, PowerShell, or Jenkins. - Familiarity with ServiceNow CMDB Health Dashboards, Identification Reconciliation Engine (IRE), and CSDM standards. Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Help strengthen our Teams as our ServiceNow Lead Architect. Home based/ fully remote role. Job title: ServiceNow Lead Architect Job Description: This is a great chance to join us as our ServiceNow Lead Architect, you’ll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we’re looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points - System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITIL Certification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to work collaboratively with stakeholders at all levels of the organisation. - Strong leadership and mentoring skills. - Ability to manage multiple projects simultaneously and meet deadlines. - Informed about the technology market and trends. - Ability to gain SC clearance Desired Skills/Experience - ServiceNow Certified Master Architect (CMA) OR - ServiceNow Certified Technical Architect (CTA) - Project Management qualifications such as Prince2, PMP etc. - Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What You’ll Be Doing: - Collaborating with stakeholders to understand their requirements and translating them into solution designs. - Providing technical guidance to the development team to ensure the quality and integrity of the final solution. - Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. - Managing and mentoring a team of BAs, admins, solution architects and developers. - Ensuring platform alignment with the business strategy. - Creating and maintaining a detailed view of the existing architecture. - Participating in process workshops. - Working closely with enterprise architecture team and assisting in migrating configuration across instances. What’s in it for you? - We’ll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career. - 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. - Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more. Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn’t a mandatory requirement. Choose ‘Apply now’ to fill out our short application and send us your CV. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Role Overview We are seeking skilled Integration Developer with strong technical backgrounds to support the increasing demand for system integrations. This role will focus on implementing ServiceNow eBonding solutions and other REST-based integrations with external platforms. The successful candidate will play a key role in scaling delivery capacity, supporting customer onboarding, standardizing integration processes, and contributing to upcoming technical initiatives. Key Responsibilities - Design, develop, and maintain system integrations using REST APIs - Implement and support ServiceNow eBonding integrations - Collaborate with internal teams and external customers to deliver integration solutions - Troubleshoot and resolve integration-related issues efficiently - Contribute to integration standardization and best practices - Support customer onboarding through technical implementation and guidance - Ensure data accuracy, security, and performance across integrated systems Required Skills & Qualifications - Strong proficiency in JavaScript - Solid experience working with REST API integrations - Experience with JSON, web services, and authentication methods (e.g., OAuth, Basic Auth) - Strong problem-solving and analytical skills - Good understanding of data structures and databases - Ability to work in a customer-facing technical environment - Excellent communication skills and a collaborative mindset Preferred Qualifications - Experience with the ServiceNow platform (highly desirable, but not mandatory) What We Offer - Opportunity to work on cutting-edge integration projects - Collaborative and dynamic team environment - Exposure to enterprise-level platforms and clients - Career growth in a rapidly expanding technical domain Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!