Help strengthen our Teams as our ServiceNow Lead Architect. Home based/ fully remote role. Job title: ServiceNow Lead Architect Job Description: This is a great chance to join us as our ServiceNow Lead Architect, you’ll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we’re looking for: - Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities - ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices - Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points - System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures - Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT - ITIL Certification - Proven track record of designing and delivering complex IT solutions that meet business needs. - Excellent communication, presentation, and interpersonal skills. - Ability to work collaboratively with stakeholders at all levels of the organisation. - Strong leadership and mentoring skills. - Ability to manage multiple projects simultaneously and meet deadlines. - Informed about the technology market and trends. - Ability to gain SC clearance Desired Skills/Experience - ServiceNow Certified Master Architect (CMA) OR - ServiceNow Certified Technical Architect (CTA) - Project Management qualifications such as Prince2, PMP etc. - Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What You’ll Be Doing: - Collaborating with stakeholders to understand their requirements and translating them into solution designs. - Providing technical guidance to the development team to ensure the quality and integrity of the final solution. - Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. - Managing and mentoring a team of BAs, admins, solution architects and developers. - Ensuring platform alignment with the business strategy. - Creating and maintaining a detailed view of the existing architecture. - Participating in process workshops. - Working closely with enterprise architecture team and assisting in migrating configuration across instances. What’s in it for you? - We’ll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career. - 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. - Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more. Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn’t a mandatory requirement. Choose ‘Apply now’ to fill out our short application and send us your CV. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Role Overview We are seeking skilled Integration Developer with strong technical backgrounds to support the increasing demand for system integrations. This role will focus on implementing ServiceNow eBonding solutions and other REST-based integrations with external platforms. The successful candidate will play a key role in scaling delivery capacity, supporting customer onboarding, standardizing integration processes, and contributing to upcoming technical initiatives. Key Responsibilities - Design, develop, and maintain system integrations using REST APIs - Implement and support ServiceNow eBonding integrations - Collaborate with internal teams and external customers to deliver integration solutions - Troubleshoot and resolve integration-related issues efficiently - Contribute to integration standardization and best practices - Support customer onboarding through technical implementation and guidance - Ensure data accuracy, security, and performance across integrated systems Required Skills & Qualifications - Strong proficiency in JavaScript - Solid experience working with REST API integrations - Experience with JSON, web services, and authentication methods (e.g., OAuth, Basic Auth) - Strong problem-solving and analytical skills - Good understanding of data structures and databases - Ability to work in a customer-facing technical environment - Excellent communication skills and a collaborative mindset Preferred Qualifications - Experience with the ServiceNow platform (highly desirable, but not mandatory) What We Offer - Opportunity to work on cutting-edge integration projects - Collaborative and dynamic team environment - Exposure to enterprise-level platforms and clients - Career growth in a rapidly expanding technical domain Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. Role Overview We are seeking skilled Integration Developer with strong technical backgrounds to support the increasing demand for system integrations. This role will focus on implementing ServiceNow eBonding solutions and other REST-based integrations with external platforms. The successful candidate will play a key role in scaling delivery capacity, supporting customer onboarding, standardizing integration processes, and contributing to upcoming technical initiatives. Key Responsibilities - Design, develop, and maintain system integrations using REST APIs - Implement and support ServiceNow eBonding integrations - Collaborate with internal teams and external customers to deliver integration solutions - Troubleshoot and resolve integration-related issues efficiently - Contribute to integration standardization and best practices - Support customer onboarding through technical implementation and guidance - Ensure data accuracy, security, and performance across integrated systems Required Skills & Qualifications - Strong proficiency in JavaScript - Solid experience working with REST API integrations - Experience with JSON, web services, and authentication methods (e.g., OAuth, Basic Auth) - Strong problem-solving and analytical skills - Good understanding of data structures and databases - Ability to work in a customer-facing technical environment - Excellent communication skills and a collaborative mindset Preferred Qualifications - Experience with the ServiceNow platform (highly desirable, but not mandatory) What We Offer - Opportunity to work on cutting-edge integration projects - Collaborative and dynamic team environment - Exposure to enterprise-level platforms and clients - Career growth in a rapidly expanding technical domain Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. - Competitive, above-average compensation - Global tourist: With us, you can also work from abroad from time to time - Flexible working time models, home office - Attractive benefits, e.g. company pension scheme or various health offers - A modern environment in which the "you" is part of it - Open feedback culture, flat hierarchies and a motivated team - Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

• Provide Tier 1 and Tier 2 end-user support for ServiceNow related issues, escalating to the Senior System Admin as needed. • Produce documentation necessary to facilitate usage of the system including user and admin guides. • Develop and produce user-specific reports to be used for trend and performance analysis. • Collaborate with stakeholders to gather and document solution requirements for incidents and requests. • Design, configure, and maintain solutions built on the platform. • Contribute to the creation and maintenance of Knowledgebase articles about ServiceNow (i.e. configuration, report building, etc.). • Implement system configuration changes and upgrades as required. • Provide expertise and support during all major releases/upgrades from ServiceNow. • Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations. • Manage the ServiceNow application functionality built by developers and system administrators through Quality Assurance (QA), and lead stakeholders through user acceptance testing (UAT). • Develop training materials and conduct training sessions on ServiceNow applications and solutions at least once per quarter.