About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are - A hospitality-minded professional who thrives on creating standout guest experiences - A strong communicator with a friendly, clear, and empathetic tone - A proactive problem-solver who remains calm under pressure - Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do - Respond to guest inquiries and feedback with care and efficiency - Resolve issues and turn challenges into positive moments - Coordinate with kitchen and service teams to ensure smooth delivery - Uphold high standards for guest recovery and retention - Support cross-functional collaboration and ad hoc projects

About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are - A hospitality-minded professional who thrives on creating standout guest experiences - A strong communicator with a friendly, clear, and empathetic tone - A proactive problem-solver who remains calm under pressure - Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do - Respond to guest inquiries and feedback with care and efficiency - Resolve issues and turn challenges into positive moments - Coordinate with kitchen and service teams to ensure smooth delivery - Uphold high standards for guest recovery and retention - Support cross-functional collaboration and ad hoc projects

• Develop capture plans for the capture of retrofit and new avionics positions on air mobility aircraft for the U.S. DoD and international MoD agencies and U.S. and international OEM's with a heavy emphasis on airlift/air refueling platforms. • This includes capture strategies, gate reviews, win strategies, competitive intelligence, price to win, negotiation strategy, customer relationship management, and proposal development. • Serve as the primary face to the customer who establishes and maintains customer business relationships in domestic or international markets. • Maintain personal contact and interface with key customers in such a manner as to influence future requirements, and/or operational capabilities, thus enabling Collins to provide a solution to meet the customer's needs while improving Collins’ probability to win. • Develop and lead decision Gate Reviews for new or expanded business areas identified from the above activities in accordance with the Collins RLPM process. • Create and manage the contact plan for primary customers. • Develop win strategies, themes, and discriminators for the Collins team. • Conduct price to win models and competitive assessments. • Manage customer lifecycle management tool (Salesforce) by providing regular and relevant updates. • Travel up to 30% may be required (both domestic and international).

• Own the federal go-to-market strategy across CMS, VA, HHS, and adjacent agencies, in coordination with retained federal government affairs firm. • Identify and pursue net-new federal contract opportunities through proactive outreach, RFI/RFP responses, and strategic positioning with program offices and contracting officers. • Lead end-to-end federal sales cycles including opportunity shaping, early-stage influence, RFP strategy, response leadership, and contract negotiations. • Maintain awareness of federal procurement vehicles (GSA Schedule, GWACs, BPAs, CMS-specific vehicles such as SPARC) and position Machinify to compete on the right vehicles at the right time. • Monitor federal legislative, regulatory, and policy developments affecting payment integrity and program integrity and translate intelligence into actionable GTM strategy. • Own the state and local go-to-market strategy across Medicaid RAC programs, state program integrity offices, and SLED procurement environments, in coordination with our retained state government affairs firm. • Build and manage a state-level pipeline targeting both greenfield Medicaid RAC opportunities (states with no existing RAC program) and competitive displacement opportunities (states heading toward RFP where incumbent contractors are vulnerable). • Build senior relationships with State Medicaid Directors, Program Integrity leadership, and state procurement, legal, and budget stakeholders. • Track state RFP calendars, incumbent contract expiration dates, and legislative developments affecting state Medicaid program integrity. • Identify, cultivate, and manage relationships with federal prime contractors and systems integrators to pursue joint opportunities and teaming arrangements. • Negotiate teaming agreements, subcontracting arrangements, and partnership terms that position Machinify competitively on large procurements. • Maintain awareness of prime contractor capture activities and position Machinify as a preferred subcontractor or partner. • Represent Machinify in partner ecosystems, contractor forums, and industry associations. • Build and manage a robust government pipeline across federal and state markets with accurate, stage-gated forecasting. • Work in close coordination with the finance to develop contract-level revenue models, pipeline-to-revenue conversion tracking, and quarterly planning inputs. • Coordinate proposal and capture efforts with the Capture Manager and Proposals function, ensuring RFP responses are competitive, compliant, and on time. • Provide regular pipeline and market intelligence updates to General Counsel and executive leadership. • Represent Machinify at government-focused conferences, trade shows, and industry associations (HFPP, NAMPI, NAMD, and others). • Participate in the development of a cross-sector network group bringing together government agencies and commercial payers to advance payment integrity best practices. • Support design and execution of convenings including roundtables, working groups, and industry summits. • Leverage network activities to strengthen relationships, generate leads, and reinforce Machinify's position as a thought leader in government payment integrity.