• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts • Sets a positive example for guest relations and empowers associates to provide excellent customer service • Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate • Is actively engaged in the recruitment and hiring processes • Assists Account Manager in establishing guidelines so employees understand expectations and parameters • Develops cohesive working relationships with the clients’ staff members • Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover • Ensures all associates accurately identify and collect revenue for all vehicles

• Develops and manages an individualized comprehensive plan of care for Medicare Dual Eligible Special Needs Plan (D-SNP) members referred into the Case Management Program with the goal of promoting optimal, achievable outcomes in the most cost effective and appropriate manner • Works with and educates members, families, providers, external agencies, and internal departments on the D-SNP Case Management Program • Participates in Quality Improvement studies, to continually evaluate the program’s effectiveness and ability in promoting quality driven, cost effective, achievable goals and outcomes for members • Performs D-SNP Program oversight and support activities • Acts as a liaison between the D-SNP Program and providers and community agencies to promote effective implementation of program objectives and requirements

• Work alongside a highly skilled team delivering best-in-class strategic procurement and contract advice, including end-to-end advisory services to one of our key account clients. • Fulfill the responsibilities of a Contracts Manager. • Support the development and implementation of contracting strategies for major construction projects using a range of privately funded delivery models. • Provide specialist contracts and related procurement advice to private sector clients across a variety of healthcare construction contracts. • Develop contract structures for the main delivery strategies, including in multi-packaging scenarios on complex projects with multiple contract interfaces. • Support end-to-end procurement services on major construction and construction-services-related projects. • Build positive relationships within the project team and with Client personnel and their key advisors. • Manage and update internal contract team trackers, review SOW’s and MPA’s proposal documentation and the work winning capability of the contract services division. • Support the delivery of both teams and wider business targets.

• Develop and execute a comprehensive revenue cycle performance strategy aligned with organizational financial and growth objectives • Define, monitor, and report key revenue cycle KPIs, including net collection rate, denial rate, days in A/R, cash acceleration, underpayments, and contract yield • Lead root cause analysis of revenue and performance gaps; design and drive corrective action plans in partnership with Vice President- and Director-level leaders • Provide insights and recommendations to support strategic decision-making • Help to lead the revenue analytics function, including productivity reporting, client dashboards, and executive-level performance reporting • Translate complex financial and operational data into clear, actionable insights for senior leadership and cross-functional stakeholders • Standardize KPI definitions, data sources, and reporting methodologies across departments to ensure consistency and transparency • Identify trends, risks, and opportunities in payer performance, reimbursement patterns, and revenue realization • Provide financial modeling and analytics support for payer contract negotiations and renewals • Monitor contract performance to identify underpayments, reimbursement variances, and yield opportunities • Develop and maintain payer scorecards and contract performance tracking tools • Partner with Managed Care and Finance teams to support contract optimization and financial forecasting • Ensure alignment between credentialing and payer enrollment processes and revenue cycle performance goals • Monitor credentialing timelines and quantify financial impact related to enrollment delays or gaps • Identify credentialing-related revenue leakage risks and partner with Operations and Compliance to mitigate impact • Lead cross-functional revenue performance improvement initiatives across the revenue cycle • Implement best practices in denial prevention, underpayment recovery, and reimbursement optimization • Leverage automation, analytics platforms, and emerging technologies to improve reporting efficiency and workflow effectiveness • Support system implementations, enhancements, and revenue-related integrations in partnership with IT and Product teams • Lead, mentor, and develop high-performing analytics and performance teams • Serve as a strategic advisor to executive leadership on revenue performance, risk, and growth opportunities • Collaborate with Operations, Finance, IT, Compliance, and Managed Care teams to align revenue goals and execution • Foster a culture of accountability, continuous improvement, and data-driven decision-making.