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TASQ Staffing Solutions logo
TASQ Staffing Solutions

Talent Acquisition done with Speed Quality

Technical Writer | Remote

Location

Philippines

Posted

57 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Technical Writer | Remote

TASQ Staffing Solutions

The main responsibilities of a TECHNICAL WRITER include:  Documentation Development & Maintenance   - Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services. - Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements. - Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards. - Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones. - Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards. - Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives. - Manage document version control and maintain an organized content repository. - Coordinate translation and localization workflows. Knowledge Base & AI Content - Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms. - Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability. - Analyze content performance metrics and customer feedback to identify opportunities for improvement. Support Website Content - Support the development, maintenance, and revision of content published on Arlo's Support Website. - Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates. - Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience. Visual & Design Support - Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation. - Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials. To apply, you must be an expert on the following requirements:  - Bachelor's degree or equivalent experience.  - 2–5 years of professional experience in technical writing, content development, or a related field. - Proficiency in Adobe Creative Suite, specifically Adobe InDesign and Adobe Illustrator (required). - Demonstrated experience producing print-ready and digital PDF documentation. - Strong written and verbal communication skills in English. - Experience writing knowledge base articles or online help content. - Familiarity with content management systems, version control, and documentation workflows. - Illustration, graphic design, or visual communication skills are a strong plus. - Experience with consumer electronics or technology products is a plus. It will also be favorable if you are knowledgeable in:  Core Competencies - Creativity – Brings fresh ideas and innovative approaches to content development. - Attention to Detail – Produces consistently accurate, polished, and error-free documentation across all formats. - Critical Thinking – Analyzes complex technical information and distills it into clear, logical, and user-friendly content. - Customer Focus – Keeps the end-user experience at the center of every piece of content, anticipating customer needs and questions. - Collaboration – Works productively with diverse, cross-functional teams across multiple time zones and disciplines. - Initiative – Proactively identifies content gaps, process improvements, and opportunities without waiting for direction. - Communication – Communicates clearly and effectively in both written and verbal formats with audiences at all levels. Additional Details: - Work Setup: Fully Remote - Work Schedule: Fixed Night Shift (11PM - 8AM PHT)

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