• Responsible for the day-to-day management of regional personnel. • Maintaining a partnership audit, claims and other corporate units. • Protecting the integrity of the company by monitoring existing agents and investigating prospective agents. • Managing the Profit & Loss of the region to increase revenue and grow profit. • Creating, implementing, and managing marketing programs and campaigns.

• Provide technical support to end users, distribution, and regional staff. • Serve as an essential link between corporate office and field regarding product issues. • Provides training to contractors, distributors, municipalities, consultants, and end-users on product features and servicing. • Travel to remote job sites for troubleshooting and installation of new product designs.

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts • Sets a positive example for guest relations and empowers associates to provide excellent customer service • Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate • Is actively engaged in the recruitment and hiring processes • Assists Account Manager in establishing guidelines so employees understand expectations and parameters • Develops cohesive working relationships with the clients’ staff members • Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover • Ensures all associates accurately identify and collect revenue for all vehicles

• Develops and manages an individualized comprehensive plan of care for Medicare Dual Eligible Special Needs Plan (D-SNP) members referred into the Case Management Program with the goal of promoting optimal, achievable outcomes in the most cost effective and appropriate manner • Works with and educates members, families, providers, external agencies, and internal departments on the D-SNP Case Management Program • Participates in Quality Improvement studies, to continually evaluate the program’s effectiveness and ability in promoting quality driven, cost effective, achievable goals and outcomes for members • Performs D-SNP Program oversight and support activities • Acts as a liaison between the D-SNP Program and providers and community agencies to promote effective implementation of program objectives and requirements