• Eigenständige Betreuung eines Kundenstamms und Begleitung der Kundenprojekte. • Onboarding neuer Kunden und Aufbau einer vertrauensvollen Kundenbeziehung. • Kompetente Beantwortung von Kundenfragen per Telefon, E-Mail, Videocall rund um unser Produkt. • Enge Zusammenarbeit mit den Kolleg:innen aus dem Bereich Marketing/Sales. • Erarbeitung von Optimierungspotentialen durch regelmäßige Analyse der Kundenanforderungen und -nutzung . • Regelmäßige Kommunikation mit Kunden, um die Kundenbindung langfristig zu stärken. • Sicherstellung einer hohen Kundenzufriedenheit durch proaktive Kommunikation und lösungs-orientierte Unterstützung.

Title: Digital Client Success Manager - Select Accounts Location: United States Job Description: USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. At LocaliQ, we help local businesses grow by connecting them with the right customers at the right time — and we’re looking for a Digital Marketing Client Strategist who thrives at the intersection of client relationships, data-driven strategy, and digital advertising performance. In this role, you’ll own the post-sale client experience, serving as a trusted advisor who plans, optimizes, and evolves multi-channel advertising campaigns across search, display, social, and digital/print media. Your mission: ensure clients consistently achieve — and exceed — their marketing goals through smart strategy, clear insights, and strong execution. If you’re energized by fast-paced environments, enjoy solving problems with data, and love building relationships that drive real business impact, this role is for you. What You’ll Do - Own the client relationship post-sale, partnering closely with Sales to deliver against shared business objectives - Serve as the primary point of contact for client needs, questions, and performance conversations - Plan, execute, and optimize multi-channel digital advertising campaigns - Translate performance data into clear insights and compelling recommendations during weekly and monthly reviews - Collaborate daily with Sales, Post-Sales Optimization, Ad Operations, and Digital Solutions teams - Proactively identify growth opportunities and new marketing strategies that maximize ROI - Ensure a consistent and effective marketing message across paid search, display, social, organic, and O&O media - Monitor daily campaign performance, analyze trends, and adjust strategies in real time - Communicate confidently with backend teams to resolve issues and continuously improve outcomes - Stay agile and adaptable as digital marketing tools, platforms, and strategies evolve What You Bring - Strong ability to quickly learn and apply business processes, marketing concepts, and technology - Proven experience in client relationship management and consultative communication - Hands-on expertise with digital advertising platforms (Search, Display, Social, GA4, Marketing Management Systems) - Comfort analyzing performance data and making strategic, data-backed recommendations - A track record of improving campaigns throughout their lifecycle - Excellent written and verbal communication skills - A collaborative mindset with the ability to work cross-functionally - A passion for streamlining workflows and improving processes - Working knowledge of Excel and PowerPoint Key Competencies - Digital Marketing Acumen (PPC, programmatic display, social, email, analytics) - Client-Centered Thinking - Proactive, Creative & Analytical Problem Solving - Business Process & Technology Fluency - Collaboration & Conflict Management - Adaptability in a Fast-Paced Environment - Strong Attention to Detail About You - Bachelor’s degree in Business, Marketing, Advertising, Finance, Economics, Communications, or a related field - 2+ years of hands-on experience managing digital advertising campaigns - 3+ years of client-facing account management or service experience - Google Ads & Google Analytics certified (or willing to maintain certification) Why LocaliQ? At LocaliQ, our people are our greatest asset. We offer a culture that values innovation, collaboration, and balance — where your work truly makes an impact and your ideas are heard. From award-winning digital solutions to a supportive global team, we empower you to grow your career while helping local businesses thrive. The annualized base salary for this role will range between $45,000, and $55,000.  Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees.

About us: We are the internal recruitment partner for an innovative and fast‑growing SaaS business specialising in information security, compliance, and business resilience solutions. Since 2005, the organisation has supported thousands of customers across the UK, Europe, the US, and APAC, helping them simplify compliance with frameworks such as ISO 27001, GDPR, and wider governance, risk, and compliance requirements. Backed by private equity investment and operating in a high‑growth SaaS market, the business continues to scale at pace with a clear mission to deliver compliance confidence through its people, processes, and platform. Due to continued growth, they are now looking to appoint a Compliance Success Manager (German Speaking) to join their Customer Success team. Responsibilities: - Own the post‑sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives - Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT - Build and maintain strong customer relationships through regular reviews and success planning - Drive customer retention and renewals by proactively monitoring account health and mitigating risk - Identify and support account expansion opportunities in collaboration with the sales team - Capture customer feedback, act as the voice of the customer internally, and track key success metrics The successful candidate will be able to demonstrate the following: - Experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment - Professional fluency in both German and English, with confidence engaging customers across German‑speaking markets - A strong customer‑first mindset, focused on delivering measurable value and long‑term outcomes - Excellent communication and presentation skills, with the ability to explain complex topics clearly - Comfort working with SaaS platforms and CRM tools (e.g. Salesforce, HubSpot, Gainsight or similar) - A collaborative approach, with experience working cross‑functionally with Sales, Product, and Support teams - Knowledge or experience within compliance, information security, ISO 27001, GRC, or GDPR (advantageous) In return we are offering:   - Competitive base salary up to £38,000 (£44,000 OTE) - 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days - Pension scheme with 5% employee and 3% employer contributions - Access to Perkbox – a discounts platform and recognition scheme where points can be earned and redeemed for rewards - Remote working with regular team meet ups - Ongoing training and development to help you succeed

• Manage mid‑complexity client accounts, acting as the primary point of contact for operational and service‑related matters. • Translate client goals into long‑term success plans covering outcomes, risks, governance, and adoption. • Provide structured analysis for commercial teams, supporting renewal conversations, forecasting, and upsell readiness. • Educate clients on advanced product capabilities, roadmap items, and best practices to maximize adoption and value. • Support clients in scoping exercises, ensuring a high probability of converting opportunities into revenue. • Maintain and support CRM activities in Salesforce to provide visibility of client KPIs. • Maintain operating and senior‑level relationships (CHRO/CFO, VPs, Directors, Global Mobility, etc.). • Analyze patterns of risk across countries, service lines, or stakeholders. • Oversee end‑to‑end governance of portfolio delivery, ensuring compliance with contractual obligations and service standards. • Lead business reviews, and multi‑stakeholder planning sessions.