Title: Employment Coach Specialist - Idaho, Remote Location: Boise United States Job Description: Description & Requirements Join our dedicated team as a remote Employment Coach Specialist, helping individuals and families receiving food and/or cash assistance gain and retain employment! We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency. With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society. If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us! The position work hours are from 8am - 5pm Mountain Time Zone. This is a remote position with required local travel several times per month to support customers at Department of Labor offices and community-based sites. Additionally, please note a customer service assessment will be administered as part of the application process. This position will be a contract position with one of our partnering agencies with ability to convert to a Maximus employee after 90 days of employment based on performance, attendance, and business needs. Essential Duties and Responsibilities: - Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program. - Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance. - Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation. - Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs. - Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily. - Collaborate with team members to provide expertise and support in resolving participant issues effectively. - Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities. - Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication. - Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly. - Perform additional duties as directed by leadership to support program objectives. - Complete timely updates, including maintaining case notes, in multiple systems for customer cases. - Achieve weekly, monthly, and quarterly performance and quality goals. - Stay abreast of policies and procedures. - Develop an employment action plan (Work Plan) with customers, guiding them towards employment. - Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers. - Review program requirements with customers. - Link customers to employers and/or training/education providers to fulfill their Work Plan. - Track customers' progress and participation in their assigned activities. Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Requirements: Must reside in state of Idaho Must be willing to work the adhered schedule of 8-5pm Ability to travel locally to assigned program sites as required Maintain reliable attendance during the first 90 days of assignment This position is remote and will require quiet workspace in your home for remote work. Home Office Requirements: - Reliable High Speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

Join our team as a Remote Benefits Specialist in Suwanee, GA—help families with tailored insurance solutions while enjoying career growth and remote flexibility Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you! Position: Entry-Level Benefits Representative We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. RESPONSIBILITIES: - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. QUALIFICATIONS: - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Preferred (but not required): - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! What We Offer: - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day. Ready to Launch Your Career? We’re not just looking for employees—we’re building a team of people who want to grow with us. If you're ready to make a difference and be part of something meaningful, apply today to join our team as a Benefits Representative. Benefits Specialist jobs in Suwanee, GA – Apply now for remote opportunities with Globe Life offering training, advancement, and top earning potential

• Design, Build & Own Onboarding • Drive Feature Activation & Adoption • Relationship Management • Customer Health & Retention • Cross-Functional Collaboration

• Lead the architecture and configuration of our CRM platform to match our internal sales, pre-sales, and delivery workflows. • Build custom objects, fields, pipelines, and automation rules that reflect how our teams operate. • Design dashboards and reports giving leadership real-time visibility into revenue, pipeline health, and client engagement. • Document current internal processes and identify friction points where CRM can reduce manual work or improve data quality. • Automate repetitive tasks to free up consultant and sales time. • Conduct needs analysis sessions with each internal team to surface requirements and prioritize roadmap items. • Act as the primary point of contact for CRM-related questions, issues, and enhancement requests. • Develop role-specific training materials and deliver onboarding workshops for all internal users. • Define and enforce data entry standards, naming conventions, and hygiene processes.