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Account Coordinator
Location
Iowa + 1 moreAll locations: Iowa | Kansas
Posted
45 days ago
Salary
0
Seniority
Senior
Job Description
Account Coordinator
Medone Pharmacy Benefit Solutions
• The Account Coordinator supports the account management team to provide exceptional service to MedOne’s clients and business partners. • Works collaboratively with and through MedOne personnel to effectively maintain processes, resolve client and member inquiries, and contribute positively to account management team and company goals. • Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries. • Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation. • Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies. • Serves as back-up to the member advocate team when call volume is high. • Represents MedOne at client benefit fairs and open enrollment meetings. • Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties. • Assists with new client and vendor onboarding tasks. • Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates. • Creates and maintains internal materials e.g., process and training documentation and data requests. • Completion of plan design testing within and outside of claim adjudication system. • Assists with CRM maintenance, report pulls, and enhancement projects. • Contributes to department and company goals.
Job Requirements
- Associate degree in business, communications, or related area or equivalent work experience in a related field
- Strong time management and prioritization skills in an environment that can present frequent interruption
- Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
- Strong organizational skills to compile, track, and complete tasks independently and cross-functionally
- Proactively communicate task and issue status with clarity and concision
- Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
Benefits
- Competitive salary and bonuses that reward your performance.
- Comprehensive health, dental, and vision insurance + additional benefits
- 401(k) with company match to secure your future.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
- A vibrant and collaborative work culture.
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