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AlGooru | القورو logo
AlGooru | القورو

A tutor for everyone. A tutor for everything.

Sales Account Manager

Location

Saudi Arabia

Posted

67 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expArabicEnglish

Job Description

Sales Account Manager

AlGooru | القورو

**The Role Highlights 💡** **Main Responsibilities:** - Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions. - Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities. - Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience. **A Day In Your Life:** **Sales & Revenue Growth** - Drive and exceed monthly sales targets - Engage with inbound leads (parents & students) and convert them into paying customers - Identify customer needs and recommend the best tutoring solutions/packages - Upsell and cross-sell services to maximize customer value - Follow up consistently to close deals and reduce drop-offs **Account Management & Retention** - Build and maintain strong relationships with parents and students - Drive retention, renewals, and long-term engagement - Act as the main point of contact for assigned accounts **Customer Support & Operations** - Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email) - Resolve issues related to: - Payments & billing - Refunds - Technical issues - Service experience - Escalate complex cases when needed and ensure fast resolution **Process & Performance** - Track and manage customer interactions, tickets, and sales data - Optimize response time and improve customer experience metrics - Identify gaps in the funnel and suggest actionable improvements - Support continuous improvement of internal tools (CRM, ticketing systems)

Job Requirements

  • You’re the Sales Account Manager we’re looking for if you have:**
  • 2–4 years of experience in B2C Sales, Account Management, or Customer Success
  • 1–2 years of experience using CRM systems (preferably HubSpot)
  • Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
  • Proven ability to manage client relationships and drive retention or upselling
  • Customer-first mindset with strong problem-solving and ownership
  • Familiarity with Saudi consumer behavior and expectations is a must
  • Excellent communication skills in Arabic and English
  • Nice to have:**
  • Experience in EdTech, SaaS, or service-based businesses

Benefits

  • What We Offer You❗**
  • At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:
  • Work from Anywhere
  • No clocking in/out
  • Learn and expense on us!
  • AlGooru Library
  • Vibrant Startup Culture
  • Fast Promotions (like really fast)
  • Coaching & Entrepreneurial Bytes
  • How to gain extra Gooru points❓**
  • Demonstrate your entrepreneurial, hustling, and energetic spirit
  • Prove your ability to take full ownership of your role without the need to be micromanaged
  • Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
  • Be extra organized… like extra…

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