Join our Team at Portland Community College Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu. Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college. This is a primarily remote position. Employees MUST be residents of Washington OR Oregon state. See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsupptspechtm/What You'll Do and Who We Are Looking For Typical Duties and Responsibilities: The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision. Work Schedule Monday - Thursday | 11:00 am - 8:00 pm Friday | 8:00 am - 5:00 pm These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria. A successful candidate will display the following traits: - Self-motivation to perform tasks with minimal supervision in a remote environment. - A sufficient workspace that is free of distractions and conducive to efficient and productive work. - A stable internet connection that can support frequent voice and video calls. - The ability to empathize to offer compassionate, calm, and effective support to frustrated users. Minimum Qualifications - High School diploma or equivalent. - Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. - Two years of work experience with some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software). Knowledge, Skills, and Abilities Knowledge of: - A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals; - A variety of software applications (desktop, client-server, browser-based, etc.); - Principles of troubleshooting and analysis. Skills in: - Learning new computer software; - Effectively communicating verbally and in writing; - Multi-tasking and effectively using time management skills. Ability to: - Troubleshoot, diagnose and repair computer, hardware and software problems in a complex networked environment; - Plan, organize and document complex network activities and configure systems for consistency with institutional policies and procedures; - Effectively prioritize work requests and work occasional long hours. - Provide own transportation to various sites throughout the district on a regular basis. Work Environment This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy: - A collaborative and inspiring campus community - Opportunities for learning and professional development Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Position Grade Classified 22 (A) Employment Type Full time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: - Veterans: DD214 - Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Contact PCC at pccjobs@pcc.edu if you have questions

Overview We are seeking a Customer Service Representative for a remote assignement. The selected candidate will help handle all inbound calls and email requests in a timely manner from a work-from-home assignment. Hours could start as early as 4:00am and as late as 2:30pm AZ time; Candidates must be able to work any shift including Night Shift, Saturdays and Sundays. ** This position can work remotely ** Responsibilities - Answer phones, emails and chats professionally; provide services related to facilities, cities, water and sanitation issues - Research required information using all available resources - Handle and resolve customer complaints, process orders, forms and applications - Identify and escalate priority issues, route calls to appropriate resources - Follow up on customer calls, including callbacks to appropriate parties - Complete call reports and maintain minimum acceptable department standards and goals for attendance and productivity - May work outbound call campaigns for specific utility clients or serve as a dedicated agent for a specific client - Coordinate responses between vendors and customers; work with internal and external vendors - Enter, dispatch and complete customer work orders via various software systems; escalate issues as needed - Record audio announcements for clients to update callers on statuses - Utilize translation services when necessary - Make outbound calls and follow up on unresolved inquiries using escalation steps - Recognize and document trends in customer calls, alert account lead or managers of potential issues - Notify technical support of system issues; escalate work stoppages as priorities - May be asked/required to work overtime as needed depending on technical, staffing or client related issues - Perform additional duties as assigned Qualifications - High School Diploma or GED - 2 - 4 years call center experience is required - Proficient with Outlook, Word, Excel and Teams

• Ensure accurate, timely, and efficient customer support • Respond to customer inquiries from members, clients, and providers • Educate and influence customers on the company's products and services • Research and resolve issues/complaints • Maintain Customer Service standards

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: - Actively listen and be an advocate for customers, understand their needs and provide guidance and support - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule.   Our Leadership and Welcome Teams will help you succeed by providing: - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: - Demonstrated empathy and effective communication skills. - Respectful and kind demeanor in all communications while being an advocate for our customers - Strong problem-solving and decision-making abilities. - Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications: - 6+ months of customer service experience - Basic computer skills - Must live within 50 miles of: - Plantation- 261 N University Dr, Plantation, FL 33324 - Jacksonville: 9000 Southside Blvd, Jacksonville, FL 32256  Preferred Qualifications: - 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role - 1+ years of claims, provider, dental, medical or other related healthcare experience - Microsoft office experience preferred - Bilingual preferred Education: High School Diploma, GED, or equivalent experience. You must have: - High-speed internet access with adherence to workplace model and potential telework agreements.  - Willingness to work specific hours, with flexibility This position pays $18.50/hour. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.