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Implementation Consultant
Location
Brazil
Posted
55 days ago
Salary
0
Seniority
Senior
Job Description
Implementation Consultant
Grupo Educar Mais
• Control scope, schedule, and status reporting to stakeholders throughout the entire implementation process. • Build and maintain strong relationships with new and existing clients, identifying specific needs and delivering tailored solutions. • Conduct training, presentations, and ongoing support on the platform features and services of the SAUDEAENERGIA Program. • Oversee the full implementation journey, including platform usage, participation in training pathways, reports, and KPIs. • Create and update presentation materials, tutorials, and informational videos about services and related updates. • Serve as a liaison between departments, facilitating communication and collaboration to identify improvement areas and implement effective process and service changes. • Act as the focal point for client feedback, proposing improvements based on observed needs. • Monitor questions and technical requests, ensuring proactive and effective support. • Provide technical and operational support to clients as needed. • Support the commercial team as needed with product presentations and demonstrations for prospective clients. • Analyze implementation data and metrics, producing reports that contribute to continuous service improvement. • Ensure client satisfaction, engagement, and usability of the implemented solution.
Job Requirements
- Bachelor's degree in Information Systems, Information Technology, Project Management, or related fields.
- Experience implementing enterprise solutions, preferably in healthcare, technology, or education.
- Ability to manage multiple projects and strong organizational skills.
- Excellent communication, active listening, and negotiation skills with diverse stakeholders (HR, leadership, IT, Sales, etc.).
- Data-oriented, with the ability to read and interpret performance indicators.
Benefits
- Free access to the SAUDEAENERGIA Program (includes medical assistance via telemedicine)
- Access to Solides Academy for ongoing professional development
- Free access to courses offered by Grupo Educar Mais
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*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:50306b3b-206e-4cb1-b4f7-d1691e9cda36-30" data-testid="conversation-turn-2" data-scroll-anchor="true" data-turn="assistant">CTG is seeking to fill a Benchling Consultant - LIMS & GxP position for our client. 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Senior AI Consultant
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