• Support administration of employee benefits and leave of absence programs • Process employee benefit enrollments and changes • Serve as primary contact for employees regarding leaves of absence • Respond to employee inquiries regarding benefits programs • Maintain company intranet Benefits pages

• Collaborate with our Instructional Design and Development (IDD) team to create high-quality, standardized courses for doctoral-level business practitioners • Work under the guidance of our Instructional Design and Development (IDD) team and Associate Dean of Business in a collaborative, standards-driven course development process • Provide subject matter expertise while adhering to Excelsior's instructional design standards, templates, and workflows • Create original content specifically for Excelsior University that reflects deep expertise and aligns with learning outcomes • Develop comprehensive learning materials including module outcomes, lessons, discussions, activities, assessments, rubrics, and immersive learning experiences • Contribute specialized knowledge ensuring accuracy, depth, and relevance in your area of expertise • Create scalable, clear, and maintainable content suitable for multiple instructors • Collaborate with Excelsior's Library and Learning Services team to select appropriate supplemental resources • Ensure all content aligns with current industry best practices and emerging trends • Maintain consistent availability throughout the 14-week development process (approximately 100 hours for graduate courses) • Participate in live, collaborative Zoom meetings during regular business hours (2-4 hours per week) • Meet predetermined deadlines for milestones and deliverables • Respond to communications from the IDD team within 24 hours during business days • Potential to serve as course instructor for developed courses

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Administrator 2 (Business Systems Analyst 2) About the job Twilio is looking for a Salesforce Administrator to join the GTM Automation team. This is a great role for an experienced Salesforce administrator looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing team that you can learn with and help shape. You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions. Responsibilities In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. Assist project managers in various work streams on Salesforce.com - Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. - Work with program managers and stakeholders to uncover process gaps and develop elegant solutions - Understand and fix existing system problems on a daily basis - Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. - Collaborate with cross-functional teams, including developers, business analysts, and stakeholders. - Leadership skills to mentor junior administrators and provide guidance on best practices. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) - Must have hands on experience with process automation tools especially flows - Demonstrated ability to understand business needs and translate requirements into technical solutions - Salesforce Certified Administrator (ADM-201) - Strong expertise in Salesforce CPQ administration and configuration. - Strong presentation, communication, and facilitation skills - Comprehensive experience on debugging and troubleshooting in Salesforce - Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. - Knowledge on Salesforce.com configuration best practices Desired: - 1+ year of experience designing or developing on Salesforce (Apex) - Experience working with and managing large data sets - Industry experience in automating and auditing large volumes of data - Experienced developing Lightning Components in Salesforce Lightning Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

ZigZag is looking for an Administration Officer to join our team! About our client Our client is an Australian-based finance brokerage that helps businesses secure funding for cash flow, growth, and equipment. We are a relationship-driven business focused on trust, speed, and delivering a high-quality client experience. We are looking to build a reliable offshore support team to assist our brokers and improve operational efficiency. Role Overview The Administration Officer will support brokers with day-to-day operations, primarily focusing on client follow-ups, document collection, CRM management, loan application support and any ad hoc administrative tasks for the business. Key Responsibilities 1. Document Collection & File Preparation • Collect and organise required documents • Send document collection links and privacy consent forms • Check documents for completeness before submission 2. CRM & Pipeline Management • Update CRM with accurate notes, file status, and client interactions • Track each deal from enquiry through to submission • Ensure no leads or applications are left unattended • Settling deals in the system once finalised 3. Loan Application Support • Assist brokers in preparing and submitting applications to lenders • Upload documents to CRM and lender portals • Liaise with lenders for updates when required • Monitor application progress and flag delays 4. General Administrative Support • Maintain organised digital files • Assist in improving internal processes and workflows • Support the team with ad hoc administrative tasks 5. Client Communication & Follow-Up • Call, SMS, and email clients to request outstanding documents • Maintain a professional and friendly tone aligned with our brand • Escalate unresponsive or complex cases to brokers Systems & Tools (Preferred Experience) • Microsoft Office Suite Essential • Excellent written and spoken English • Strong attention to detail • Highly organised and process-driven • Experience with working across multiple systems • Proactive with follow-ups and task management Preferred • Experience working in asset/mortgage broking, finance, or banking • Experience supporting Australian businesses or clients • Understanding of loan documentation (highly regarded)ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.