• Acts as the single technical point of contact in-country. • Coordinates the collection, consolidation, and presentation of technical information and incident feedback. • Ensures country-impacting issues are recognized and addressed. • Executes on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. • Serves as the sole in-country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication. • Coordinates the creation, submission, and presentation of technical reports, incident summaries, and root-cause insights. • Executes field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. • Diagnoses and resolves complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyzes issues affecting single vehicles and systemic problems impacting multiple vehicles; provides containment and corrective actions. • Uses OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. • Interprets wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. • Produces clear technical reports, incident summaries, and action plans; synthesizes findings for engineering, quality, and aftersales stakeholders. • Contributes to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. • Coordinates and coaches multidisciplinary teams at the point of repair; delivers on-the-job training and knowledge transfer to technicians. • Feeds recurring issues and lessons learned into knowledge bases and continuous improvement loops. • Ensures safe working practices and cost-aware decision-making throughout diagnostics and repair support. • Manages tools, equipment, and logistics for missions; maintains accurate records of cases, time, and priorities.

• Lead field service activities related to job site issues, back charges, warranty concerns, and customer escalations. • Conduct and lead weekly customer back charge reviews; partner cross-functionally to drive resolution and root cause correction. • Oversee resolution of paint warranty and component-related claims, ensuring timely communication and closure. • Serve as a point of escalation for complex customer issues, ensuring professionalism, urgency, and accountability. • Support top-tier customers through enhanced Field Services engagement in partnership with business partners. • Lead and develop Field Services team members, including performance management, coaching, and training. • Oversee the Components Claims team, ensuring consistent root cause analysis and implementation of corrective actions. • Develop, deliver, and scale Certified Installer Training programs; train internal team members to support facilitation. • Lead internal training initiatives for employees related to field services processes, quality standards, and best practices. • Drive CRM automation initiatives for Field Services to improve visibility, responsiveness, and data quality. • Lead Field Services participation in ERP implementations and system enhancements. • Identify opportunities to reduce service-related costs and improve operational efficiency; recommend and support policy and process improvements. • Apply data and field insights to proactively identify trends, risks, and improvement opportunities. • Collaborate closely with Sales to support customer relationships and field-related needs. • Partner with Manufacturing, Quality, and Operations to address recurring field issues and improve product and installation outcomes. • Represent Field Services in organizational forums, including Cornerstone management and professional industry groups (e.g., MBMA, IAS, AWS CWB).

Title: Sales Manager Location: Cleveland United States Job Description: Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. At United, we strive to provide only the best travel experiences - to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United. Key Responsibilities The Sales Manager owns and manages a portfolio of assigned corporate customers with +$3M in industry spend, which plays a pivotal role in driving business results. Sales Managers maintain a comprehensive understanding of United's business objectives, developing strategies and tactics to move those objectives forward with their assigned account portfolio. They will collaborate with internal and external partners to achieve these objectives. They skillfully understand United's business and customer needs, effectively aligning products and services with appropriate customer opportunities using value proposition and strategic selling techniques! Drive Business Results Through Analysis and Strategy - Consistently achieve or exceed individual, divisional, and commercial sales goals through development and execution of strategic account plans. - Independently identify business opportunities by using customer insight reporting and conduct analysis to advise business decisions. - Collaborate across internal departments and joint venture airlines partners to develop and implement customer focused strategies to improve sales/network potential with measurable results. Understand United's Unique Product Offerings and B2B Strategy - Demonstrate strong knowledge and understanding of United's expanding slate of products, services, and distribution capabilities. - Develop deep understanding of the customer's business beyond travel program responsibilities. Expand knowledge of customer's core business, industry performance and individual traveler profile to improve the partnership and drive loyalty to United. - Continually embrace trends and technologies. Identify the potential impact on United and our customers to incorporate related sales strategies. - Conduct sales and promotional programs that provide market impact. Attend and/or coordinates customer, industry and trade organization events/meetings serving as a brand ambassador and proven leader in travel buyer marketplace. Strategic Account and Deal Management - Establish a position as trusted advisor with customers. Broaden network across departments within the account's organization through value proposition selling. - Understand the role and level of influence across the account's travel purchase ecosystem (Customer/Buyer, Travel Management Company, Individual Traveler). - Develop, facilitate, and re-negotiate contracts according to the changing business environment ensuring mutual value received. Responsible for taking the lead on the delivery of United's commitments. - Create and deliver high-quality client-facing presentations, serving as key business partner with the goal of advancing the client partnership. - Maintain CRM to reflect current and relevant account information including critical account information, account strategies, and tasks. Please note: This is an Ohio-based remote role, with preference toward candidates in Cleveland. This role will also be required to travel up to 25% of the time. Qualifications What's needed to succeed (Minimum Qualifications): - Bachelor's degree or equivalent years of work experience - 3+ years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.) - Foundational understanding of airline sales or travel industry sales - Strong business sense and financial competence - Superb time management skills with prompt external/internal communication and follow through - Enthusiastic and motivated with an entrepreneurial and productive approach - Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word and Salesforce) - Travel within assigned territory with periodic travel to other destinations as required for internal and customer meetings - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): - MBA or advanced degree - CTE/GLP United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. The base pay range for this role is $78,755.00 to $102,598.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

• Support Share Our Strength and its mission to end childhood hunger and poverty in America by advancing its state government relations efforts. • Collaborate with partners and stakeholders, as well as colleagues across Share Our Strength to develop and execute state government relations strategies and tactics to preserve and expand state access to nutrition assistance programs. • Track progress and course correct as needed to meet goals. • Represent Share Our Strength in coalitions and in meetings with state-elected officials and legislative staff. • Work with the Associate Director of State Government Relations and in collaboration with the public policy team and internal state campaign managers to identify state legislative priorities and lead the execution of assigned state government relations initiatives. • Track and help to advance state legislative goals, with a primary focus on SNAP-related policy changes at the state level. • Collaborate across internal teams to develop government relations strategies and identify and monitor campaign progress throughout the year. • Oversee the work and performance of contracted lobbyists supporting specific state campaigns. • Create materials and provide background research for state legislative activities, including briefings, hearings, and training webinars for advocate networks. • Draft testimony, letters of support, meeting requests, and other documents relevant to state policy campaigns. • Maintain relationships with national organizations representing state elected officials and execute major events throughout the year that further government relations goals and priorities. • Communicate progress and facilitate shared understanding of government relations metrics, strategies, tactics, and impact among external and internal stakeholders, including senior leadership. • Represent Share Our Strength to external audiences, including through presentations at conferences, community events, meetings with policymakers and similar forums. • Provide strategic counsel and meaningful input to Government Relations and Advocacy and Share Our Strength Program Departments leadership during annual planning and on other strategic matters. • Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensure this value is embedded in the organization and throughout our work. • Lead organizational workgroups as needed and may manage an intern.