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Spread Tecnologia

#PaixãoPorTransformação

Service Portfolio and Catalog Architect

ArchitectArchitectFull TimeRemoteLeadTeam 1,001-5,000Since 1983H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

53 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expPortugueseEnglishERP

Job Description

Service Portfolio and Catalog Architect

Spread Tecnologia

• Create and build a service catalog from scratch • Define a standardized service portfolio (ERP, SaaS, etc.) • Translate contracts/SOWs into executable operational services • Define: • scope (in/out) • SLAs • request types • Create the catalog governance model • ownership • approvals • change control • Connect: • sales (SOW) → catalog → operations • Lead workshops with product, sales and delivery teams • Document everything at an executive level

Job Requirements

  • ADVANCED ENGLISH
  • UNIVERSITY DEGREE - COMPLETED
  • 8+ years in:
  • Managed Services (AMS)
  • Complex SaaS / B2B
  • Hands-on experience in:
  • creating service catalogs / portfolios
  • Strong experience in:
  • ITIL 4
  • ISO 20000
  • Experience with:
  • reading and translating contracts / SOWs
  • Experience in environments:
  • global / multiple stakeholders
  • Fluent English (meetings and documentation)
  • Experience in:
  • production support / post-sales
  • margin improvement / operational efficiency
  • Experience with:
  • ISO 20000 audits
  • Definition of:
  • service boundaries
  • dependencies and assumptions

Benefits

  • Position also open to candidates with disabilities (PcD)

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