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Manager, Creator Support – Affiliate

Affiliate ManagerAffiliate MarketingOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

130 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Manager, Creator Support – Affiliate

ShopMy

• Own resolution of complex, high-impact inbound support issues related to affiliate networks • Act as an escalation point for affiliate-related issues, applying judgment to balance speed, accuracy, and customer impact • Identify root causes of recurring affiliate issues and partner with Product and Engineering to drive durable fixes • Define and improve support workflows, escalation standards, and documentation within the affiliate support domain • Surface trends, risks, and customer insights through structured documentation and reporting • Lead high-impact initiatives to reduce inbound volume and improve self-service • Partner cross-functionally to inform product decisions, roadmap prioritization, and tooling improvements • Contribute to broader Product Support initiatives that improve efficiency, quality, and scale

Job Requirements

  • Bachelor’s Degree or equivalent experience.
  • 3–5 years of experience in customer support, product operations, technical support, or a related role
  • Demonstrated experience supporting or working with affiliate networks and related tooling
  • Strong troubleshooting skills with the ability to assess impact and risk
  • Proven ability to operate independently and own a defined support domain or initiative
  • Excellent written and verbal communication skills, including cross-functional documentation
  • Comfort partnering with Product and Engineering on complex or ambiguous issues
  • Strong organizational skills and ability to manage competing priorities effectively

Benefits

  • Medical & Dental Coverage at 70%
  • Equity in ShopMy
  • Flexible PTO
  • 14 weeks of parental leave
  • Reimbursements up to $200/month to spend on teammate outings
  • 401k program (3% automated contribution from ShopMy!)
  • Wellhub Membership
  • Company retreats
  • Opportunity to monetize your influence- all employees build out a ShopMy page!
  • Birthday PTO

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